Jessica Claire
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in banking and customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
|
|
Work History
Merchant Teller, 04/2014 to 03/2015
Ibex Holdings Limited – Portland, OR,
Ibex Holdings Limited – Portland, OR,
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed quarterly vault and ATM audits with zero error rate.
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained friendly and professional customer interactions.
- Collected member loan payments.
Customer Service Representative, 10/2012 to 04/2014
Ibex Holdings Limited – Spring Hill, TN,
Ibex Holdings Limited – Spring Hill, TN,
- Responded to customer requests for products, services and company information.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided information to customers regarding Bank of America's charge card and loyalty program and helped to open and activate new accounts.
- Educated customers on promotions to enhance sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative, 10/2011 to 07/2012
Central Bancompany – Greenwood, CO,
Central Bancompany – Greenwood, CO,
- Responded to customer requests for products, services and company information.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Regularly exceeded daily sales and product add-on quotas.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Educated customers on promotions to enhance sales.
Teller Supervisor, 09/2008 to 10/2011
Bank Of America – City, STATE,
Bank Of America – City, STATE,
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Promoted products or services to each customer to consistently achieve sales targets.
- Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Counted cash drawers and made bank deposits.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Processed quarterly vault and ATM audits with zero error rate.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Coordinated daily cash reconciliation in high-volume location.
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
Education
High School Diploma: , Expected in 05/2006
Kell High School - Marietta, GA
Kell High School - Marietta, GA
No Degree: , Expected in
Kennesaw State University - Kennesaw, GA
Kennesaw State University - Kennesaw, GA
No Degree: , Expected in
College Of Southern Nevada - Las Vegas, NV
College Of Southern Nevada - Las Vegas, NV
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
- Formatting
- Length
- Personalization
- Strong Summary
- Target Job
- Typos
- Word Choice
Resume Overview
School Attended
- Kell High School
- Kennesaw State University
- College Of Southern Nevada
Job Titles Held:
- Merchant Teller
- Customer Service Representative
- Customer Service Representative
- Teller Supervisor
Degrees
- High School Diploma
- No Degree
- No Degree
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
*As seen in:
