My career aspiration is grow with the knowledge and experience achieved within the company.
Microsoft Power Point
ACES-Time management, prioritization and organization skills
Previous supervisory experience
Employee training and development
Training-Successfully trained staff in policies and procedures while focusing on minimizing errors and generating superior results.
Scheduling-Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.
Customer Service-Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Administration-Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Payroll Assistance-Assisted with payroll preparation and entered data into cumulative payroll document.
Merchandising Supervisor, 08/2014 to CurrentVictoria's Secret － Columbia, MD
Reinforces a customer-centric environment culture, where the full energy and activity of a store team are focused on delivering highly satisfying customer experiences Leads and assists with processing, replenishment and prioritizing of merchandise receipts Supports, models and enhances all selling and sales support behaviors to ensure a seamless customer experience Manages and resolves customer relations issues Drives customer loyalty through current brand strategies, including credit and customer relationship marketing Creates an awareness of and builds capabilities in loss prevention by fostering a culture of honesty and connecting the link between customer service, associate engagement and shrink Builds a high performance team by motivating and inspiring team to meet and exceed established productivity levels.
Operations and Staffing Supervisor, 09/2011 to 08/2014Victoria's Secret － Columbia, MD
Ensure payroll is managed daily by punch guarding and balancing pay codes Reinforces a customer centric culture to focus on delivering highly satisfying customer experiences Creates a weekly schedule for entire store team (minimum staff of 60 associates) Manages compliance of personnel files for all associates Schedules and facilitate new hire trainings Review and track cash audits Executes packaging inventory and supplies Updates all standard operating procedure materials Executes all physical inventory scheduling, administration, and follow up Reinforce all activities related to providing a safe working environment Executes scheduled purge of documents Supports store strategy in awareness and builds capabilities in Loss Prevention Builds a high performance team by sourcing and screening candidates Demonstrates excellent time management, organization skills, and attention to detail Proficient with a computer.
Head Cashier, 02/2011 to 09/2011Victoria's Secret － Columbia, MD
Train new associates to properly use a register Approval of Returns that exceed store limit Line Lead- Responsible for customer satisfaction during the checkout process Manages 8 registers simultaneously Responsible for phone and email capture.
Beauty Category Supervisor, 11/2010 to 02/2011Victoria's Secret － Columbia, MD
Provide captivating customer experience that builds loyalty Adheres and reinforces brand standards Executes Brand Guides efficiently Executes opening and closing procedures Conducts associate observations Profitable results in Beauty since February Outstanding CSL results for Season to date Supports development for store strategy to reduce shrink Help manage payroll.
Cash Wrap Lead, 09/2009 to 11/2010Victoria's Secret － Columbia, MD
Bra Specialist, 06/2009 to 09/2009Victoria's Secret － Columbia, MD
Expert knowledge of merchandise.
Professionally performs Bra Fittings.
Assist clients in fitting rooms as well as on the selling floor.
Train new associates on knowledge of merchandise.
Sales Associate/Cashier, 03/2009 to 06/2009Victoria's Secret － Columbia, MD
Builds customer loyalty through credit.
Production Assistant, 08/2004 to 06/2009Pacific Institute for Research and Evaluation － Beltsville, MD
Supervised and trained office staff.
Managed up to 5 associates.
Produced, shipped, and received data.
Proofread office staffs' work
Forensic Science,2010University of Maryland University CollegeForensic Science
Forensic Science,2008Anne Arundel Community CollegeForensic Science
High School Diploma:2005High Point High School
attention to detail, closing, credit, checkout process, clients, customer relations, customer satisfaction, customer service, email, focus, inventory, Loss Prevention, materials, Excel, office, Power point, Microsoft Word, organization skills, packaging, payroll, personnel, relationship marketing, selling, sales support, scheduling, strategy, supervisory experience, phone, Time management