Proactive Customer Service Manager with experience over of ten years overseeing accurate and efficient performance of daily tasks. Motivated team leader with experience safely operating equipment and enforcing company policies. Focused with attention to detail, exemplary communication and exceptional mechanical abilities. Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering ten years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.
Skills
Cost Analysis
Sales Techniques
Marketing Techniques
POS
Floor set design
Display resetting
Store maintenance
In-store support
In-store event display management
Merchandising plan development
Corporate visual objectives
Marketing knowledge
Experience
Merchandiser, 08/2020 to 02/2021 Dean Foods Company – Lansdale, PA,
Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
Communicated and coordinated planogram execution with store management.
Monitored stock to maintain sufficient quantity of featured product.
Built effective partner store relationships to improve customer satisfaction.
Assisted in gathering and moving materials and equipment for assigned displays.
Met and exceeded quarterly sales quotas by [Number]%.
Identified labels, trends and opportunities by sampling competitor shopping experiences.
Established and maintained proper high-traffic displays, resulting in increased sales.
Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across [Number] locations.
Register, 07/2019 to 08/2020 Bed Bath & Beyond – College Station, TX,
Operated mail processing equipment and manually sorted mail.
Exceeded customer satisfaction by finding creative solutions to problems.
Defined strategies and created a plan to achieve ambitious operational objectives.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Demonstrated leadership by making improvements to work processes and helping to train others.
Department Manager, 02/2018 to 07/2019 Raytheon Technologies Corp – Fort Worth, TX,
Assessed, optimized and elevated operations to target current and expected demands.
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Enforced safety rules and other policies to protect employees and minimize company liability.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Treated associates with fairness and respect, providing recognition of accomplishments.
Performed opening and closing duties as part of management team, including cash management.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Coached, trained and mentored new team members and manager trainees.
Worked closely with sales associates to complete tasks.
Coordinated work schedules and distributed tasks to [Number] employees in [Type] department.
Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
Handled [Type] shift overstock, restocking and inventory control.
Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Supervisor, 10/2015 to 02/2018 Harris Teeter Supermarkets Inc. – City, STATE,
Established and enforced clear goals to keep employees working collaboratively.
Performed scheduled and surprise inspections of worksites to gauge technician skill and performance in field.
Complied with company policies, objectives and communication goals.
Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
Coached and mentored six staff members through constructive feedback to develop long-term career goals.
Trained team of [Number][Job title]s in using [Software] and [Tool].
Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
Used RF scanner to pick items from bins and complete orders.
Kept work areas clean, neat and organized for optimal productivity and worker safety.
Printed accurate labels and applied to boxes, crates and containers prior to shipment.
Packaged items with appropriate materials to prevent damage during shipping.
Used forklifts, pallet jacks, hand trucks and overhead cranes to move items throughout facility.
Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Resolved customer complaints and adjusted policies to meet changing needs.
Identified and corrected performance and personnel issues to reduce impact to business operations.
Education and Training
High School Diploma: , Expected in 05/2019 Penn Foster College - Scottsdale, AZ GPA:
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