National Accounts Representative and Coach also Medical Biller for the Hospital System, committed to addressing customer concerns with speed, accuracy and professionalism and extreme claim knowledge. Resourceful Customer service representative who consistently meets and exceeds productivity goal, Assisting and helping my team with questions, concerns with members and providers.
Worked with the Hospitals to secure payment of accounts from the Insurance Companies
Appeals, Collections and Follow-Up
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Reviewed collection files to determine next steps in the collection process.
Reviewed data to verify the validity of claims, follow-up on accounts researched and resolved billing and invoice problems.
Advertising Sales manager, responsible for securing business accounts and advertising for business profits Led sales calls with team members to establish sales and customer retention goals. Monitored customer preferences to determine focus of sales efforts. Generated monthly and annual sales reports. Created and directed sales team training and development programs. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. Cold-called prospective customers to build relationship. Completed documentation for product and service sales. Generated high volume of referrals. Established new customer accounts. Delivered exceptional account service to strengthen customer loyalty. Established 40 new accounts in only six months through successful client development.
Chamber of Commerce
Notary of Public Certification
Training seminars for supervisor skills
Strong Customer Service Skills
Exceptional Claims processor
Strong Leadership skills
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