Medical Assistant /Office Manager /Clinical Counseling Front Desk Assistant Resume Example American International College

MEDICAL ASSISTANT /OFFICE MANAGER /CLINICAL COUNSELING FRONT DESK ASSISTANT

Summary

Dedicated, empathic, effective and motivated medical assistant offering 11 years in direct patient care and medical office management experience. Able to combine clinical experience with compassion to meet challenges facing today's healthcare organizations. Looking to join medical team dedicated upholding highest standards of patient care.

Experience

09/2013 - CurrentAmerican International College - Medical Assistant /Office Manager /Clinical Counseling Front Desk AssistantSpringfield , MA

Experienced in front and back offices, controlling patient flow and assisting in delivery of quality healthcare.
Developed appropriate policies for identification of medically-related social and emotional needs of clients.
Assisted clients with identifying feelings and behaviors by asking open-ended questions.
Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
Contributed to efficient office operations by triaging patients by severity of medical and mental complaint.
Engaged with patients to obtain medical history, chief complaints and vital signs.
Provided triage counseling for relapse prevention, social issues and mental health problems.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Efficiently performed insurance verification, pre-certification and pre-authorization functions.
Coordinated and executed proper medical waste disposal.
Educated patients about medications, procedures and physician's instructions.

11/2009 - 10/2014Hampden County Physician Associates , Urgent Care - Medical AssistantSpringfield , MA

Performed front desk duties, including answering phones, scheduling appointments, greeting patients, copied insurance cards to coordinate patient information for billing and insurance processing
Worked in collaboration with radiologists, sonographers and other healthcare team members.
Assisted physicians by preparing patients for procedures, performed EKGs, phlebotomy, glucose testing and pulmonary function tests.
Followed all principles of asepsis and infection control.
Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Cleaned, restocked and prepared exam rooms and medical equipment.
Performed routine diagnostic tests such as vision tests.
Conducted patient interviews to gather health history, vital signs and information about current medical issues.

09/2010 - 09/2013Hampden County Physician Associates Internal Med. - Medical AssistantEast Longmeadow, MA

Assisted physicians by preparing patients for procedures, including but not limited to EKGs, glucose testing and pulmonary function tests.
Trained patients on how to properly operate medical equipment.
Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
Contacted pharmacies to submit and refill patients' prescriptions.
Scheduled specialty appointments for patients / referral follow ups
Maintained clean and organized work area with adequate supplies and reagents.
Obtained and recorded patient vital signs; escorted patients to examination rooms and documented medical histories.

07/2009 - 09/2013Hampden County Physician Associates Urogynecology - Medical AssistantSpringfield, MA

Collaborated in preparation of Urodynamics procedures.
Performed site urinary catheterization in preparation of exam
Scheduled surgeries by making arrangements with surgical center and verifying times with patients, preparing charts, pre-admission and consent forms.
Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment.
Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
Assisted patients in preparation for examinations, assessing and recording vital signs.

Skills

Bilingual : Spanish / English
Front Office Management
EKG's, Phlebotomy, Spirometry, Ear Irrigations, Throat Cultures

Understands medical procedures
Injections: ID, IM, SC
Electronic Medical Record (EMR) software (Allscripts, Jenzabar, Medicat, NextGen, Cams)

Education and Training

Expected in 03/2021Holyoke Community CollegeHolyoke, MAAssociate of Science: Community Health Services , Present

Expected in 12/2022American International CollegeSpringfield, MABachelor of Arts: Liberal Arts And Sciences , Present

07/2015Springfield Technical Community CollegeSpringfield, MACertificate : Medical Interpreting

07/2009Branford Hall Career InstituteBranford, CTCertificate : Medical Assisting

Certifications

CPR / AED / First-Aid Certified (Adult/Child/Infant/Choking)
Certified Bloodborne Pathogens
Basic Life Support Certified
HIPAA Certified
Certified in Behavior Modification

Resume Overview

Companies Worked For:

American International College
Hampden County Physician Associates , Urgent Care
Hampden County Physician Associates Internal Med.
Hampden County Physician Associates Urogynecology

School Attended

Holyoke Community College
American International College
Springfield Technical Community College
Branford Hall Career Institute

Job Titles Held:

Medical Assistant /Office Manager /Clinical Counseling Front Desk Assistant
Medical Assistant

Degrees

Associate of Science : Community Health Services , Present
Bachelor of Arts : Liberal Arts And Sciences , Present
Certificate : Medical Interpreting
Certificate : Medical Assisting

Medical Assistant /Office Manager /Clinical Counseling Front Desk Assistant Resume Example

Resume Score: 80%

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