Dear Cristina and team,
The second I found out about this position, my I found myself extremely excited. I knew right away this is something I have to be a part of, and something I'd deeply regret if I didn't try. I'm looking to really start my career and be involved with something I can grow into and invest myself in long term. I see that in the Customer Marketing Coordinator position, and couldn't be more excited for this opportunity.
Before Zendesk, I was at a marketing company supporting the entire staff with demographic research for target market campaigns. I enjoyed the marketing aspect and always thought I'd find myself back in it somehow. Now, I consider myself lucky to be a part of this amazing company, I've put my best effort into everything given to me and I know Zendesk is the only place I want to be. I am responsible for coordinating every interview within the San Francisco office, greeting all candidates onsite, and maintaining an organized status database. As well as my main responsibilities, I've also managed our office expansion and filled in for administrative duties when needed. I had the pleasure of assisting in planning our Holiday Party as well as other team activities.
What I love most about Recruiting is how much personable interaction there is on a daily basis with different backgrounds and different personalities. I've had the privilege of being trained to always have a poised and appropriate response to every situation, and guidelines for the utmost professionalism with every phone screen, reference call, email, or in-person interview. I recently had the opportunity to visit college campuses to promote Zendesk. I realized then how much I enjoy educating others and making them too, believe in what we do.
Now that I've found the perfect company, I'm ready for the perfect position that combines everything I love and excel in; planning, coordinating and evangelizing. With my history in Marketing and my current role, I'm used to supporting an entire team and an entire company. I can manage multiple projects at once, I'm highly dependable and extremely detailed. Zendesk has made me a more passionate professional and I would love the opportunity to promote our vision for customer love. Best regards,
Zendesk is looking for a Recruiting Program Associate who is ready to wear multiple hats within Recruiting. The ideal Associate will be skilled in areas of project management, event planning, vendor and university relations, budgeting, and training. This person will be the "glue" for the Recruiting's day-to-day operations. S/he will operate cross-functionally across our global organization and with external vendors in order to ensure that we are hitting our hiring goals, all while keeping an eye on cost per hire, and of course, candidate experience.
Responsibilities:
*Partner with the Recruiting Manager on efforts to drive talent acquisition results in a period of high growth
*Serve as the point of contact on headcount matters
*Maintain relationships with external vendors and agencies
*Promote and manage employee referral program
*Demonstrate subject matter expertise when it comes to our ATS and LinkedIn
*Work with Human Resources to manage immigration needs for new hires and existing staff
*Coordinate job board postings
*Manage and maintain ATS - run reports, organize job descriptions, add/delete employee access, etc
*Assist Recruiting Manager with tracking the department budget and ROI
*Plan and organize recruiting events such as college fairs, hackathons and meet-ups
*Assist with reference calls, as needed
*Manage new hire background check process
*Collaborate with Human Resources to ensure seamless candidate on-boarding
*Educate new hires and hiring managers about our Zendesk recruiting process
*Create ad-hoc reports and presentations, as needed
Required:
*2+ years experience in a Human Resources, Recruiting or Administrative role
*1-2 years experience working with an ATS, Jobvite preferred
*Basic understanding of the recruiting world - the tools, processes and data that drive talent acquisition
*Passion for driving a best-in-class candidate experience
*Ability to maintain confidentiality
*Demonstrated success at developing relationships with stakeholders across the organization
*Exceptional "can-do" and service-oriented attitude
*Strong written and verbal communication skills
*Track record of successfully being able to manage multiple projects, with multiple deadlines, for multiple owners
*High attention to detail and organizational skills
*Demonstrated integrity, maturity, professionalism, and sensitivity
*Comfortable with ambiguity
*Bachelor's degree or related experience
To be clear, Jamie is responsible for:
Being the point of contact on headcount matters (meaning, if you have a question as to whether a HM has a seat to open, or the timing of filling that seat according to Finance, please check with Jamie first)
