Experienced leader in international supply chain management and responsible sourcing with a track record of driving continuous improvement in the luxury jewelry industry enthusiastic to cultivate and embed a culture of ethical and sustainable best practices and ways of working for Brilliant Earth
Social and Environmental Accountability Program: Collaborated with senior management to revise and implement a newly designed Social and Environmental (S&E) Compliance program for internal manufacturing and external suppliers.
· Revised the Tiffany Supplier Code of Conduct V.3, launched in September 2019, and collaborated on the development of the first Tiffany Supplier Code Guidance document, a resource for suppliers that further defines Tiffany expectations and forms the basis for monitoring assessments and third-party audits.
· Designed and implemented a supplier S&E training program based on the Code Guidance document through in-person training workshops in 2019, prioritizing high-risk countries (China, Thailand, and India). Forty-three suppliers participated in the 1.5-day trainings, and it is estimated to have impacted over 17,000 empolyees across Tiffany's suppliers. In addition, kicked-off an online training program in 2020 with 7 modules focused on the revised Tiffany Supplier Code of Conduct and best practices in health and safety, business ethics, root cause analysis and management systems. It is estimated that this online training has the potential to impact approximately 35,000 employees across Tiffany's supply chain.
· Identified areas for improvement in supplier S&E risk assessment to inform supplier selection for monitoring and third-party audits. Re-designed the supplier self-assessment questionnaire (SAQ) to include quantitative as well as qualitative data points.
o Participated in a workshop with the NGO Business for Social Responsibility (BSR) on the HERproject. Consulted with BSR to integrate gender disaggregated data into supplier SAQ.
o Worked with NGO Nest to customize a small-scale SAQ to accommodate a “right size approach” for small and micro sized facilities, representing % of Tiffany's supply chain.
· Oversaw third-party S&E audit cycles, managing 120 audits per-annual-cycle, coordinating and advising on corrective action plans with a focus on capability building, and performing data analysis for trends and key metric reporting functions for sustainability.
· Designed S&E supplier score card as a resource for procurement teams to drive strategic sourcing goals and improve supplier performance on key responsible sourcing metrics.
Mapping & Traceability Project: Collaborating with cross-functional sourcing teams to implement Tiffany Sustainability Goals, to be achieved by 2025.
· Lead the Development of a Tiffany Source Warranty Protocol for Colored Gemstones and Pearls in 2020. Through this protocol, suppliers are able to declare that a gemstone is not from a “subject source” (a Tiffany un-approved provenance, such as Myanmar) through a Negative Warranty. In addition, a supplier is able to declare a known and definitive provenance through a Positive Warranty.
· Collaborated with Internal Manufacturing team to implement a Metal Traceability project through a mass-balance approach, determining the percentage of metals being sourced from a recycler and from a mine.
· Conducted an RFP for a supply chain mapping and traceability software as a service platform to consolidate supply-chain data and verify traceability claims through a third-party audit.
Sustainable Material Guidance Project: Participated in the development of Sustainable Material Guidance (SMG) for 17 key materials to Tiffany. These guidance documents provide a sustainability matrix that outlines baseline compliance, good, better, and best sustainability standards.
· Socializing the SMG documents with internal sourcing teams and key suppliers.
· Developing an SMG training program to roll out to all suppliers by the end of 2021.
· Developing a monitoring program to benchmark suppliers performance today, and monitor progression over the next 5 years. Sourcing teams will be able to utilize this monitoring program to identify strategic sourcing goals and demonstrate progress overtime, acknowledging supplier sustainability efforts.
External Requirements and Certifications
· Manage the De Beers Best Practice Principles (BPP) annual assessment and on-site audits as part of Tiffany's contractual agreement with De Beers.
o In 2019, I managed an equivalency assessment between Tiffany and De Beers BPP. Through this equivalency assessment, we were able to determine that Tiffany's program was at a minimum equivalent to, and in certain areas exceed, De Beers BPP requirements. However, due to a lack of a management system in place at De Beers to accommodate the equivalency assessment, it was determined that Tiffany would continue to participate in the annual BPP assessment and on-site audits.
· Managed the Responsible Jewelry Council (RJC) re-certification process and oversaw a corporate headquarters' audit in 2020, working cross-functionally with legal, human resources, sustainability, and sourcing teams to carry out interviews.
· Participating in the Colored Gemstone Working Group project, co-leading the learning resources workstream, which provides training and resources to suppliers in responsible sourcing standards.
I held multiple roles with increasing responsibility within the Gemstone Acquisition team over the course of 11 years. Most recently as Manager of Gemstone Acquisition, my responsibilities and accomplishments included:
· Co-Manager of the Tiffany Laurelton Bangkok facility. Collaborated with Thailand team through extended on-site trainings on procurement, quality control, product development, and operations throughout 2015. Subsequently, remotely co-managed Bangkok grading department from New York with frequent visits onsite visits.
· Visited global supplier factories and mines to assess conditions and capabilities consistent with Tiffany standards: India, Sri Lanka, Thailand, Tanzania, Germany, Switzerland
· Managed the product development for color gemstone fashion product and directed the procurement of repeatable business.
· Oversaw the completion of 121 fashion and fine product development projects in 2018, most notably launching a Tiffany ruby assortment for the first time since 2004.
· Identified and built strong cohesive relationships with key gemstone suppliers, managing 62 accounts in 2018.
· Emphasis was placed on the identification of reliability in delivery, transparency in supply chain, establishing specified quality, and negotiating pricing parameters for repeatable product.
· Applied my advanced gemological knowledge and business acumen by conducting research on market trends, gemstone markets, and price analysis.
Grading Team Management:
· Managed a grading department of 10 employees to ensure the integrity of inventory and quality control is upheld to the Tiffany standard. Management experience includes: hiring, organizing, training, coaching, performance appraisals, motivating, discipline, termination.
· Developed and oversaw training modules for grading team, with a strong emphasis on knowledge management.
Supply Chain Management:
· Managed a gemstone origin research project of all Tiffany sourced gemstones, with a focus on sustainable mining practices and social accountability.
· Delivered an executive report that identified risks and opportunities in the color gemstone and pearl industry supply chain.
Women's Jewelry Association – NY Metro Chapter
· Current Role: Director of Mentor Program 2021
· Past Role: Director of Communications 2020 – Awarded the Chapter Shinning Star Award in recognition for my service.
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