Assistant Manager with Bank Customer Service Representative who also worked as a feature writer seeking an opportunity to utilize my skills and knowledge for the benefit of a financial institution. Did few freelance designing projects in the past. Dedicated office management professional with experience handling a wide range of administrative, technical and executive-support tasks.
Can design using adobe Packages (Illustrator, Dreamweaver, After effects, Photoshop, InDesign).
Designed logos, business cards and websites for small businesses.
Exceptional customer service skills in all departments
To receive and record new inventories of the products as it comes in and move onto shelves as needed.
Meetings and event planning
Organized and thorough in all paperwork and data entry
Professional in appearance at all times
Multitasking skills needed to assist multiple customers at once
Established and maintained relationships with luxury showrooms and high end fashion houses for sample requests.
Selected, organized and managed creative teams
Produced and art directed 10-14 page fashion editorials (incl. covers) with full credits for both fashion and bridal editorial spreads
Worked closely alongside photographer to edit photos, refine photos and review pagination of selected photos.
08/2016 to Current
ManagerCosmo Spa Lounge and Illumino Lashes － Oakland, CA
Served as an operations manager; managed the store operations along with being a personal assistant to the CEO of both the companies.
Supported CEO and founder in performing management functions such as staffing, training and expanding business plans.
Investigated and resolved customers issues and complaints regarding operational matters - Handled all queries and client feedback in a professional manner.
Communicated with the support team and implemented the organization's operational guidelines, standards and policies.
Monitored and managed operational activities - Directed the store.
Handled the Front Desk including keeping it clean and client friendly.
Assisted in recruiting diligent professionals, committed to high principles of service and performance.
Designed and coordinated training programs for employees in order to enhance work efficiency - Conducted training sessions and workshops to improve the workforce and productivity of the firm.
Maintained cordial relations with other staff and assisted them in resolving their issues.
Designed brochures, bags and cards for the business.
Handled promotion on websites and social media.
Assisted in classes and training programs.
Manage all the incoming stocks and place them in shelves and keep records.
Record keeping of each and every stock items.
01/2016 to 05/2016
Manager/ Personal Assistant Feature writerBay Lounge and Lounge 275 － San Francisco, CA
Monitor the work of cashiers on a daily basis.
Do the inventory list and order food and supplies accordingly.
Perform cashier duties during cashiers' absence or extreme workload.
Supervise the activities of checkout stations on a constant basis.
Ensure that each customer's transactions are processed accurately and in a time efficient manner.
Generate and maintain account related reports.
Manage bank deposit activities and make sure that cash is counted accurately at the end of each shift.
Reconcile cash with receipts at the end of each shift and make sure that any discrepancies are managed immediately.
Identify and address any accounts related problems on an immediate basis.
Ensure that all items are appropriately displayed on shelves and oversee maintenance of store.
Resolve employee conflicts and ensure that any customer complaints are handled immediately.
Interview, hire and train new employees to work as cashiers.
Identify and correct cash register errors and take measures to ensure that further errors do not happen.
Maintain and update daily and monthly spreadsheets.
Updating day to day inventory and ordering the products accordingly.
Record management of products.
01/2011 to 03/2012
Met with designers on behalf of Fashion Editor.
Photographed events featured on the magazine website.
Assisted in casting models for photo shoots with the stylists.
Edited editorial photo shoots submitted by photographers and stylists.
Researched clothing and accessory items, runway photos and celebrities to be featured in the magazine.
Delivered and returned items from local designers and public relations firms.
01/2009 to 10/2010
Bank Customer Service RepresentativeHimalayan Bank Pvt Ltd － Lalitpur, Nepal
Work with and advise customers in opening accounts and performing transactions.
Collect customer information and input data into the system ensuring confidentiality at all times.
Assist customers with taking out different types of loans including personal auto home equity etc.
Meet with new bank customers to explain all the services and features the bank has to offer.
Place phone calls to current bank customers regarding account changes or suggested options.
Education and Training
Bachelor's degree: Business ManagementBangalore UniversityIndiaBusiness Management
photo, brochures, business plans, cash register, cashier, client, editorial, Editor, equity, Fashion, features, inventory, Inventory Management, policies, promotion, public relations, Record keeping, recruiting, spreadsheets, staffing, phone, training programs, website, websites, workshops
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Companies Worked For:
Cosmo Spa Lounge and Illumino Lashes
Bay Lounge and Lounge 275
Himalayan Bank Pvt Ltd
Job Titles Held:
Manager/ Personal Assistant Feature writer
Bank Customer Service Representative
Bachelor's degree : Business Management
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