, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Enthusiastic Retail Service Specialist with over 25 years of multi-faceted experience meeting customer needs at retail chain store. Patient, detail-oriented retail service expert with listening and analysis skills to point customers to ideal products, win return business and exceed sales goals consistently. Dedicated to mastery of store products, services and policies for optimum customer service.
Skills
Brand building and awareness
Customer consulting
Social skills
Payment processing expertise
Customer buying trends
Business management
Marketing understanding
Product knowledge
Staff training and development
Policies and procedures implementation
Performance reporting
Goal attainment
Client relationships
Product management
Social media marketing
Business Planning
Management
Flexible
Customer relationship management
Business Administration
Experience
Make-up Artist, 2000 to 2020 Univision Communications Inc. – Altamonte Springs, FL,
Offered complementary makeup consultations to individuals to promote key product lines.
Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
Applied makeup to clientele to cover imperfections and create new looks.
Trained and educated artists on effective sales and cross-selling techniques, product selection for individual customer needs, and all application methods.
Handled basic administrative tasks, such as booking, cancelling and rescheduling appointments.
Researched makeup trends to learn about new products and techniques by using YouTube, beauty blogs and magazines.
Provided makeup services to hundreds of clients per month for weddings, proms and other special events.
Sold products and services to maintain daily sales goals.
Employed artistry and technique expertise by working directly with clients representing products at industry or fashion shows and private events.
Traveled to meet with new and existing client, unveiling new trends, introducing new collections and working directly with key clients to promote brand products and facilitate increased sales and account volume.
Responded to customer inquiries by phone, email and in person.
Senior Cosmetic Manager , 1998 to 2000 Sears – City, STATE,
Managed recruiting, hiring and performance monitoring of sales team.
Established sales goals, tracking individual employee performance toward benchmarks.
Arranged counter offerings and promotional products to create eye-catching displays.
Collaborated with marketing team to create brand promotions to drive sales.
Implemented training and mentoring programs to educate staff on cosmetic products and promote personal development opportunities.
Implemented merchandising displays and promotional products to meet marketing standards.
Completed sales transactions and processed merchandise return, maintaining proper accountability of register.
Assisted in daily store recovery and replenishment.
Attended trainings and seminars to gain product line proficiency.
Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Achieved sales goals and business objectives by motivating staff and promoting the "Circle of Beauty."
Organized and updated schedules to optimize coverage for expected customer demands.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Built lasting client relationships by organizing and planning sales events.
Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
Collaborated with all company departments to ensure cohesive branding and strategic product placement.
Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Conducted department walkthrough to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Maintained safe, organized store by keeping aisles free of merchandise and boxes.
Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
Hired, trained, supervised and motivated team of 12 retail professionals to provide knowledgeable and fast service to every guest.
Counter Manager, 1990 to 1998 Burdines Department Store – City, STATE,
Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
Offered complementary makeup consultations to individuals to promote key product lines.
Applied makeup to clientele to cover imperfections and create new looks.
Provided makeup services to clients for weddings, proms and other special events.
Handled basic administrative tasks, such as booking, cancelling and rescheduling appointments.
Sold products and services to maintain daily sales goal.
Education and Training
Court/Legal Reporter: Legal, Expected in 04/1987 Fort Myers Business Academy - Fort Myers, FL, GPA:
Dean's List Honoree
High School Diploma: , Expected in 06/1984 Cypress Lake High School - Fort Myers, GPA:
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