Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Talent Summary

Knowledgeable and dedicated customer service professional with extensive experience in telecommunications, sales, and management. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Delivers excellent customer service by practiced listening and speaking skills. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Motivated experienced in leadership rolls with superior talent for getting up to speed quickly and driving sales. Flexible schedule to work peak any hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills.

Work History
07/2019 to 09/2020
Maitnence Genuine Parts Company Waipahu, HI,
  • Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Partnered with facility management to successfully complete projects within anticipated deadlines.
  • Calibrated temperature and equipment settings to optimize performance.
  • Installed new locks, door handles and door closers.
  • Checked for storm damage around property and contacted [Job title] with findings.
  • Removed dirt and lubricated machinery shafts, bearings and gears as part of regular maintenance.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets and other equipment.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Operated garbage compactor and separated trash for sanitation pickup.
04/2015 to 05/2019
Customer Service Representative M/I Homes Sarasota, FL,
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
03/2000 to 08/2015
Closing Manager Wendys City, STATE,
  • Reconciled register sales and receipts and determined if register tape matched total sales in system.
  • Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
  • Delivered value to customers by building reputation for quality products, friendly service and cleanliness.
  • Encouraged atmosphere of teamwork by supporting staff and fostering cooperation and trust through fairness and consistency.
  • Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
  • Directed, organized and controlled closing functions for sites in multiple states.
  • Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
  • Served as first contact in escalation path to resolve questions between team members, customers and third-party vendors.
  • Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
  • Assessed operational needs to develop practical solutions.
  • Enhanced communication and partnership between staff and vendors resulting in [Result].
  • Developed refinements to streamline closing processes.
  • Learned [Task] and other approaches to accomplish assignments.
  • Utilized strategic planning skills to develop and execute emergency procedures.
  • Managed [Number] team members across [Number] departments, resulting in approximate $[Number] increase in annual revenue.
  • Interacted well with [Job title]s and customers to build connections and nurture relationships.
  • Created and implemented aggressive action plan to address pressing cost control needs.
  • Safety awareness
  • Hand and power tools
  • Problem solving ability
  • Preventive and Reparative Maintenance
  • Drywalling
  • Mechanical Aptitude
  • Troubleshooting skills
  • Safety and compliance
  • Proficient in [Software]
  • Organized nature
  • Documentation
  • Sales expertise
  • Complaint resolution
  • Order Fulfillment
  • Inbound and Outbound Calling
  • Money handling abilities
  • POS systems expert
  • Key holder experience
  • Warehousing functions
  • Creative problem solving
  • Good listening skills
  • Training development aptitude
  • Shipping procedures understanding
  • Strategic sales knowledge
  • Staff education and training
  • Technical Support
  • Stocking and replenishing
  • Retail store support
  • Multi-line phone talent
  • Administrative support
  • Professional telephone demeanor
Expected in 01/2000
Duck Lk. Academy - Highland ,Mi.,

Serve Safe Manegment/food handeling

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Resume Overview

School Attended

  • Duck Lk. Academy

Job Titles Held:

  • Maitnence
  • Customer Service Representative
  • Closing Manager


  • GED

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