Loss Mitigation Dialer Collector resume example with 14 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Obtain a position where my diverse background of experience in corporate training, employee development, financial services, customer service, sales marketing, and operations management can be used as an asset. Knowledgeable of mortgage lending practices guidelines and regulations for Freddie Mac, Fannie Mae, USDA, FHA, VA, & Conventional Investors. Knowledgeable of underwriting and compliance criteria. Ability to perform complex mathematical calculations. Communicate with QC, Underwriting, and many other departments effectively. Ensure that documents received by CA Specialist, Underwriting, and customers are complete and accurate. Can identify and address early and late stage collection requirements. Provides financial solutions to clients by assisting with debt obligations. Recommend solutions for delinquent accounts. Perform skip tracing to enhance customer account maintenance. Utilize computer software to document calls, analyze customer problems, and resolve basic issues. Proficient in the use of systems such as Excel, Power Point, Ten Key, Spreadsheet, Outlook, etc. Exceptional organizational skills, motivated and dedicated to the job, and self-motivated to complete all types of tasks.
  • Team leadership
  • Team liaison
  • Self-motivated
  • Strong verbal communication
  • Conflict resolution
  • Powerful negotiator
  • Extremely organized
Work History
Loss Mitigation/Dialer Collector, 08/2013 to Current
JPMorgan Chase, ,
  • Collect past due mortgage payments.
  • Call customers and receive calls from customers to work-out payment arrangements.
  • Determine reasons for non-payment.
  • Negotiate payment arrangements.
  • Offer suggestions/programs on how clients can meet their obligations, where appropriate.
  • Advise of the possible consequences of not meeting the obligations.
  • Help develop restructuring plans to assist clients in resolving delinquency and avoiding foreclosure.
  • Navigate and toggle amongst multiple computer programs and document accounts.
  • Follow detailed quality procedures.
  • Contact clients through phone calls and/or use predictive dialer.
  • Respond to client inquiries regarding mortgage defaults and loss mitigation options Evaluate clients financial ability, reason for default, and ability to make payment.
  • Recommend and initiate loss mitigation options that are appropriate to the situation.
Customer Assistance Ops Specialist, 04/2011 to 08/2013
JPMOrgan Chase, ,
  • Facilitates the gathering of underwriting documents both pre-and-post Underwriting decision.
  • Review financial package, calculated the loss severity calculations and drafted the details of the workout option recommended as applicable.
  • HAMP/MHA & traditional modification were solutions.
  • Initiate appropriate form letters sent to the customer from the CA Specialist requesting required documents.
  • Verifies and re-sends Home Affordable Modification Program (HAMP) packages when needed, initiates missing information letters using existing templates/form letters, order Broker Price Opinions, Credit Bureau Reports as applicable and requests escrow analysis.
  • Ensures documents received by CA Specialist, Underwriting and/or Customer are complete and accurate.
  • Receives decision/results from Underwriting and QC review and processes according to decision
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Analyzed departmental documents for appropriate distribution and filing.
Modification Customer Assistant, 01/2010 to 01/2011
Adecco Bank Of America, ,
  • Manage inbound calls from clients about their loan modification.
  • Advises clients of documents needed to complete modification review.
  • Communicate with Negotiators and Underwriters.
  • Process payments.
  • Provide detail explanation of the modification and the process it entails.
  • Advises client of other programs options if not eligible for Making Home Affordable Modification.
Mortgage Collections Representative, 01/2007 to 01/2010
CitiGroup, ,
  • Manage inbound and outbound calls.
  • Interact with clients over the phone and advise of best solutions for delinquent loans.
  • Operate computer, printer, scanner, fax machine, and calculator.
  • Perform duties such as crediting loans, applying payments, and setting up payment programs when needed.
  • Advising of the different payment programs available and providing the best solution for the client and the company.
Diploma: , Expected in 1 2005
Medical Insurance Billing and Coding, Everest College - Dallas, TX.
Biology (ongoing studies), Jackson State University, Jackson, Ms. 2003: Biology Pre-Med, Expected in
Jackson State University - Jackson, MS
calculator, Closing, CA, conversion, Credit, client, clients, fax machine, financial, letters, Monitors, policies, printer, processes, Quality, scanner, spreadsheets, phone

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Resume Overview

School Attended

  • Medical Insurance Billing and Coding, Everest College
  • Jackson State University

Job Titles Held:

  • Loss Mitigation/Dialer Collector
  • Customer Assistance Ops Specialist
  • Modification Customer Assistant
  • Mortgage Collections Representative


  • Diploma
  • Biology (ongoing studies), Jackson State University, Jackson, Ms. 2003

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