Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Highly experienced Customer Service professional. Able to handle a high volume of customer calls in a fast-paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations. To take advantage of any opportunities given for professional advancement within the corporate structure and to enhance my professional skills in an energetic and stable workplace.
  • Proper phone etiquette
  • Articulate and well-spoken
  • Time management
  • Flexible
  • Microsoft Office proficiency
  • Meticulous attention to detail
  • Invoice processing  
  • Works well under pressure
  • Customer service-oriented
  • Meeting planning
  • Professional and mature
  • Strong problem solver
  • Social media knowledge
  • Database management
  • Administrative support specialist
05/2012 to 03/2016
Logistics Hy-Vee Ankeny, IA,
Reviewed new customer orders and requests and manually entered data into a centralized database. Negotiated contracts with outside providers to minimize costs to the company and customers. Oversaw scheduling for the day-to-day activities of numerous transportation employees. Defined appropriate metrics and measurements to drive results. Manually created shipments, assigned carriers and dispatched shipments. Coordinated rush orders and order changes. Performing administrative and office support activities for multiple supervisors.Duties include fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, and filing. Responsible for the logistical processing of customer orders, including coordination with vendors, sales staff, CSR, warehouses and shippers. Experience in purchasing, inventory control, transportation and warehousing functions as needed.

04/2012 to 08/2012
Hostest , Server Olive Garden Restaurant City, STATE,

Greet customers and seat guests while being aware of server sections and guest to server ratios in order to ensure a smooth and enjoyable dining experience for guests. Be able to answer questions and have thorough product knowledge of your menu and establishments policies and services. Provide courteous & efficient customer service to guests. Accepted payment from customers and made change as necessary. Apportioned and served food to facility residents, employees, or patrons. Assisted co-workers. Assisted diners with seating as needed Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Cleaned bars, work areas, and tables Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers Greeted guests and sat them at tables or in waiting areas Took orders from patrons for food or beverages

02/2012 to 08/2012
Bartender The Boars Nest City, STATE,

Made engaging connections with guests to create loyalty. Served each guest with a sincere, positive, pleasant and enthusiastic attitude. Maintained full knowledge of bar and menu items and made recommendations. Prepared mixed drinks; poured wine, beer and nonalcoholic beverages. Served as backup for bartenders. Collected money and made change. Opened and closed bar tabs. Processed cash, credit card and voucher payments. Stopped service to any adult furnishing alcoholic beverages to a minor. Upheld a high standard of cleanliness in all work areas. Maintained bar stocks, replenishing daily as necessary. Stocked beer and wine coolers.

01/2010 to 10/2011
Supervisor Senior Beauty Advisor , Pharmacy Walgreens City, STATE,
​Duties include customer service, consultant who offers updated product knowledge, General retail tasks such as cashier, store maintenance, and stocking shelves. Conducts Saturdate's with Beauty. Delegates tasks to Sales Associate. Designated Hitter- Work under the supervision of a pharmacist to deliver quality patient care and excellent customer service.

Responsible for assisting pharmacists in filling prescriptions, helping patients in person or on the phone, and more.

Expected in January 2010
: Elementary Education
Corning Community College - Corning, NY
Expected in January 2009
Regents Diploma:
Southside High School - Elmira, NY
administrative, attention to detail, basic cash handling, cashier, oral communication, interpersonal skills, consultant, excellent customer service, database management, dependable, filing, inventory control, keyboarding, leadership, Logistics, interpersonal office skills, multi-tasking, organizational skills, patience, filling prescriptions, presentations, purchasing, quality, fast learner, Receiving, retail, Sales, spreadsheets, Supervisor, supervision, telephone, transportation, warehousing, word processing
Additional Information
  • Personal references available upon request.

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Resume Overview

School Attended

  • Corning Community College
  • Southside High School

Job Titles Held:

  • Logistics
  • Hostest , Server
  • Bartender
  • Supervisor Senior Beauty Advisor , Pharmacy


  • Regents Diploma

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