I am a highly-motivated professional with extensive experience in the field of Healthcare administration and services, establishing partnerships with local and national resources and the development of community programs. I also have extensive experience with working with youth, families and the Elderly in different communities. I have proven success in organizing, budgeting, leadership, system development and team building. Key strengths include: Fundraising, Problem Resolution, Customer Service, Outstanding Oral & Written Skills, Staff Training, Outstanding Staff & Public Relations and Multi-Tasking.
Skill Highlights
Employee Relations
Self-motivated
Customer Service
Public Relations
Staff Development
Staff Training
Team Leadership
Leadership/communication skills
Vendor Negotiations
Training and Development
Interpersonal Skills
Organizational Restructure and Change
Business Development
Core Accomplishments
Accomplishments include establishing and developing several partnerships with community businesses and organizations that promoted the health and well-being of youth, families and the elderly, secured grant funding for local senior living communities, non-profits, individuals and local churches, major contributor to the success of budget management and staff retention. Other accomplishments include the development of staff orientation programs and facility policies and procedures and providing ongoing leadership and participation in community outreach events, programs, fundraising and non-profit organization services.
Professional Experience
Lifestyle DirectorFeb 2014 to Jun 2015 Broadmead, Inc － Cockeysville, MD
Responsible for the day to day operations of the Licensed Care and Assisted Living communities to include integrating and partnering with the Independent Living community. My responsibilities also included the development of baseline departmental FY Budget, development, planning and roll out of an effective dementia program in licensed care communities. Other duties included the development of a person-centered culture within the community, creating an effective volunteer and intergenerational program that enhanced the community's multicultural program and provided leadership in the role of the Administrator on Duty. Additional responsibilities included the development of budgets, requisitions and purchase of capital equipment, driving community transportation vehicle and maintaining its proper function.
Community Events CoordinatorJan 2008 to Current Mount Pleasant Community Development Corporation － Baltimore, MD
Co-planning of annual community outreach events, establishing and maintaining community partnerships, working closely with the Neighborhood Associations and working in conjunction with the youth and adult ministries.
Life Enrichment Director Regional LE DirectorAug 2005 to Sep 2011 Brooke Grove Foundation － Sandy Spring, MD
Responsibilities included internal and external marketing, interviewing, hiring, staffing and development, completing weekly, monthly, quarterly and annual reports, purchasing, budgeting, scheduling and programming and maintaining excellence customers service with staff, residents, family members and vendors. Other duties included creating promotional ideas and projects to increase presence within the community and managing multiple buildings within the community.
Responsibilities included the planing and coordination of all resident activities to include family and staff involvement. Other duties included interviewing, hiring, training and development of staff, development and maintenance of monthly calendars, schedules and training programs for staff, residents and volunteers.
Additional duties included the preparation of budgets, weekly, monthly, quarterly and annual reports.
AdministratorJan 2002 to Jan 2003 Elder Health Inc － Baltimore, MD
Responsibilities included the management of day to day operations of facility, conducting tours, marketing and sales and maintaining and increasing census. Other duties included maintaining the effective operations of food service, transportation, Information Technology and office equipment. I created a quality improvement program that led to maximizing the census of the facility, successful maintenance of the fiscal budget, petty cash, staff hiring, conducting training and reporting. Other duties included conducting team building activities, weekly leadership meetings and establishing and maintaining both internal and external relationships within the community.
As the Director I was also responsible for the maintenance of the safety and security of the facility to include the cleanliness and professional appearance of the facility.
Activities DirectorJan 2000 to Jan 2002 Garden View Health Care － Baltimore, MD
Center DirectorJan 1998 to Jan 2000 Almost Family Adult Day Care － Randallstown, MD
Dementia SupervisorJan 1989 to Jan 1998 Isabella Geriatric Nursing Home － New York, NY
Education
Healthcare AdministrationNew York University － New York, NY
Bachelors of Arts, Music TherapyHoward University － Washington, DCMusic Therapy
Certificate of Completion in John Maxwell Leadership CourseJohn Maxwell/Robert Goodwyn Baltimore, MD
Dementia Training Isabella Geriatric Center New York, NYAlzheimer's Disease Certificate Alzheimer's Association New York, NY
Professional Affiliations
Certified Therapuetic Recreation Specialist CTRS
National Council for Therapeutic Recreation Certification, New York, NY
Notary Public of the State of Maryland
The State of Maryland
Skills
I am skilled in Information Technology, team building, creating program development tools, marketing and sales, MAC, Windows, Microsoft Word, Excel, Outlook, PowerPoint, Publisher, office equipment, programming, purchasing and quality improvement.
Additional Information
ADDITIONAL SKILLS & AWARDS
Received the Presidential Education Award, signed by President George W. Bush, March, 2005
Received Certificate of Recognition for Mentoring and Support, signed by Mayor Rudolph W. Giuliani, November, 1994
Received The Outstanding Young Women of America Award in recognition of outstanding ability, accomplishments and service to the community, signed by Susan Sellers,
1991 Awarded the National Commemorative Certificate from the United States Achievement Academy, signed by Dr. George Stevens, Executive Director,
1988 Presented at several conferences & In-service training Music Ministry Leader, Mount Pleasant Church and Ministries, Bishop Clifford M. Johnson Jr., 2000
