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Lifeguard Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Skilled at greeting guests and making sure their experience is enjoyable. 5 years of restaurant experience between two different locations. Responsible for welcoming guests as well as answering phone-calls and any questions about the restaurant. First and last interaction the guests had while in the restaurant. Responsible for assisting guess in ordering their food as well as answering any and all food or park related questions. Helped make sure guests had the best and most magical experience they could possibly have all while just eating one meal.

I think the most important part about working in customer service is being friendly. This includes big hellos and big goodbyes. I believe that a first impression is crucial to the success of an establishment so greeting every guest with a nice warm welcome will ensure customer satisfaction. Of course along with a big greeting the service itself should be nothing short of amazing. I want the guest to feel comfortable ordering interacting with me. My work environment will be full of smiles and friendliness to make sure that the guest will keep on coming again and again.

Skills
  • Problem resolution
  • Communication
  • Professional development
  • Team collaboration
  • Organization
  • First Aid/CPR
  • Customer service
  • Food safety procedures
  • Guest experiences
  • Menu knowledge
  • Food safety understanding
  • Dining customer service
  • Menu memorization
  • Point of Sale (POS) system operations
Experience
Lifeguard, 02/2020 to Current
The Town Of Vernon, CtVernon, CT,
  • Contacted emergency personnel and provided aid while waiting for further assistance.
  • Patrolled various attraction areas to identify anyone in need of assistance and provide immediate care.
  • Maintained neat and clean pool area and clean water at all times.
  • Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.
  • Kept watch over swimmers to respond quickly to distress situations.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Partnered with fellow team members on new customer service program to promote seamless transitions.
  • Alerted patrons to immediate storm conditions by directing them to exit water immediately.
  • Performed basic life support, including CPR to stabilize individuals prior to ambulance arrival.
  • Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
Cashier, 06/2018 to 02/2020
Redner's Markets Inc.Scranton, PA,
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Helped customers find specific products, answered questions and offered advice.
  • Resolved issues regarding customer complaints and escalated worsening concerns to managers for remediation.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Operated cash register, collected payments and provided accurate change.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Resolved issues with cash registers, card scanners and printers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Properly verified customer identification for alcohol or tobacco purchases.
Restaurant Hostess, 09/2017 to 02/2020
Omni HotelsFrisco, TX,
  • Communicated with kitchen staff about cook times to foster customer satisfaction.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Developed long-term relationships with customers which increased repeat business.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Answered telephone to provide dining information and take party reservations.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Tracked seated guests and available seating using [Aloha].
  • Greeted guests and gathered information to seat groups or place on waitlist.
Education and Training
High School Diploma: , Expected in 05/2019
Lake Minneola High School - Minneola, FL
GPA:
Bachelor of Arts: Elementary Education, Expected in 05/2023
University of Central Florida - Orlando, FL
GPA:
Activities and Honors
  • Member of National Honor Society (2 years)
  • Varsity softball player (4 years high school, 10 years total)
Certifications
  • First Aid/CPR
  • CDA Certification for childcare

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Resume Overview

School Attended
  • Lake Minneola High School
  • University of Central Florida
Job Titles Held:
  • Lifeguard
  • Cashier
  • Restaurant Hostess
Degrees
  • High School Diploma
  • Bachelor of Arts