Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Legal Support
Memoranda Preparation
Legal Document Composition
Document filing
Civil law
Spreadsheets
Editing and proofreading
Executive calendars
Document management
Reporting and documentation
Administrative support
Confidentiality
Document preparation
Legal research
Work History
11/2013 to 02/2020
Legal SecretaryTravis County – Austin, TX,
Scheduled and made appointments for two attorneys
Maintained calendar and tickler system for managing partner and associate attorney
Supported team of two attorneys in practice of Social Security Disability law
Arranged for delivery of legal correspondence to clients, witnesses and court officials
Assisted attorneys in collecting information such as employment, medical and other records
Filed documents with courts on behalf of attorney
Diligently edited legal correspondence for grammar and spelling
Organized files for court proceedings
Developed and maintained filing and retrieval systems
Created, indexed and maintained client binders
Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services
Received and placed telephone calls to clients and prospective clients
Entered new cases into company database
Answered and directed calls using multi-line switchboard
Scheduled all appointments, appearances and briefings
Prepared legal correspondence and wrote professional letters for legal assistants and attorneys
Transcribed legal documents and phone conversations
Screened telephone calls and forwarded to appropriate departments
Obtained signatures from attorneys for legal documents
Supported care objectives by devising and implementing effective structures to track performance and assess compliance with specifications
Investigated practical and theoretical issues facing emergency services and identified effective resolutions
Maximized throughput, patient satisfaction and staff efficiency by development and implementing optimized care models
Built and strengthened relationships with area governments, departments and agencies to manage effective planning and implementation of emergency response strategies
Maintained current understanding of local, state and federal guidelines for emergency response
Developed standard operating procedures and document workflows for current and future process steps
Evaluated quality problems and performed actions to identify and resolve issues
Coordinated with case workers in developing project plans for prioritized initiatives
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Determined and recommended methods to address improvement opportunities
Managed quality assurance program including on site evaluations, internal audits and customer surveys
Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
Updated quality control standards, methods and procedures to meet compliance requirements
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
Investigated and resolved customer complaints to foster satisfaction
Improved quality processes for increased efficiency and effectiveness
Followed quality standards and procedures to minimize errors and maximize customer satisfaction
Conducted training and change management processes to improve operations
Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements
Education
Expected in 05/1998
High School Diploma: Necedah High School - Necedah, WI, GPA:
Expected in 01/2000
Certified Nursing Assistant: Mid-State Technical College - Adams, WI, GPA:
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