Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Legal Support
  • Memoranda Preparation
  • Legal Document Composition
  • Document filing
  • Civil law
  • Spreadsheets
  • Editing and proofreading
  • Executive calendars
  • Document management
  • Reporting and documentation
  • Administrative support
  • Confidentiality
  • Document preparation
  • Legal research
Work History
11/2013 to 02/2020
Legal Secretary Travis County Austin, TX,
  • Scheduled and made appointments for two attorneys
  • Maintained calendar and tickler system for managing partner and associate attorney
  • Supported team of two attorneys in practice of Social Security Disability law
  • Arranged for delivery of legal correspondence to clients, witnesses and court officials
  • Assisted attorneys in collecting information such as employment, medical and other records
  • Filed documents with courts on behalf of attorney
  • Diligently edited legal correspondence for grammar and spelling
  • Organized files for court proceedings
  • Developed and maintained filing and retrieval systems
  • Created, indexed and maintained client binders
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services
  • Received and placed telephone calls to clients and prospective clients
  • Entered new cases into company database
  • Answered and directed calls using multi-line switchboard
  • Scheduled all appointments, appearances and briefings
  • Prepared legal correspondence and wrote professional letters for legal assistants and attorneys
  • Transcribed legal documents and phone conversations
  • Screened telephone calls and forwarded to appropriate departments
  • Obtained signatures from attorneys for legal documents
  • Processed appeals and motions
10/2009 to 03/2013
Certified Nursing Assistant Kaiser Permanente Everett, WA,
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs
  • Delivered individualized patient care by recording vital signs, documenting observations, and evaluating patient needs
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
  • Supported ambulation and physical therapy needs by conducting planned exercise routines
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep Nurse's informed of changes
  • Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination
  • Transported patients between rooms and appointments or testing locations
  • Oversaw and maintained patients' rooms, group living areas and nurse stations
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
01/1996 to 09/2009
Manager Director National Healthcare Corporation Chipley, FL,
  • Supported care objectives by devising and implementing effective structures to track performance and assess compliance with specifications
  • Investigated practical and theoretical issues facing emergency services and identified effective resolutions
  • Maximized throughput, patient satisfaction and staff efficiency by development and implementing optimized care models
  • Built and strengthened relationships with area governments, departments and agencies to manage effective planning and implementation of emergency response strategies
  • Maintained current understanding of local, state and federal guidelines for emergency response
  • Developed standard operating procedures and document workflows for current and future process steps
  • Evaluated quality problems and performed actions to identify and resolve issues
  • Coordinated with case workers in developing project plans for prioritized initiatives
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Determined and recommended methods to address improvement opportunities
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
  • Updated quality control standards, methods and procedures to meet compliance requirements
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
  • Investigated and resolved customer complaints to foster satisfaction
  • Improved quality processes for increased efficiency and effectiveness
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction
  • Conducted training and change management processes to improve operations
  • Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements
Expected in 05/1998
High School Diploma:
Necedah High School - Necedah, WI,
Expected in 01/2000
Certified Nursing Assistant:
Mid-State Technical College - Adams, WI,

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School Attended

  • Necedah High School
  • Mid-State Technical College

Job Titles Held:

  • Legal Secretary
  • Certified Nursing Assistant
  • Manager Director


  • High School Diploma
  • Certified Nursing Assistant

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