Results-driven administrative professional and legal secretary with over 2 years of experience providing
diverse operations assistance in fast-paced environments. Retains excellent organizational, time
management and customer relations skills. Open and clear communicator with demonstrated strategic
vision and disciplined execution.
Highlights
Project management Document control Office administration Problem resolution Quality assurance Report generation Team leadership Calendar management Time management Policy application
Accomplishments
Improved client data retention 75% by entering data from paper files into a comprehensive database for easier reference.
Suggested case management process that decreased office case reviews by 30 minutes.
Developed data collection process, increasing case productivity and deadline achievement.
Handled clients effectively by identifying needs, quickly gaining trust, approaching complex situations, and resolving issues, maximizing efficiency.
Created payment retention processes and collections procedures, increasing recovered finances by 45%.
Developed, organized, and implemented successful social event procedures for groups of over 50 people.
Experience
08/2013 to 10/2015
Legal SecretaryClark Partington Law – Destin, FL,
Forged optimal administrative, customer services, and book keeping support for company.
Streamlined office operations by organizing files, preparing documents, and distributing correspondence.
Managed document control by reviewing files, records, and other documents to ensure accuracy.
Ensured compliance with company, state, and county policies and procedures; led staff training and initiatives to maximize productivity.
11/2011 to 11/2012
Sales AssociateTempur-Pedic – Tucson, AZ,
Enthusiastically conversed with customers about purchases, needs, and available products.
Processed customer payments by cash, check, and credit card.
Regularly met or exceeded sales goals for our team as well as met all customer satisfaction requirements.
Initiated inventory control measures to sustain stock levels.
Prepared captivating approaches to lessons provided by teachers.
Achieved "preferred teacher" status for 8 different buildings in 2 districts.
Successfully taught English at Hudson Middle School for 2 months as a long-term substitute, performing daily grading and lesson plan presentation for over 200 students.
Professionally corresponded with administration and teacher personnel on a daily basis.
08/2010 to 12/2010
Student TeacherNorth Country Academy – Saint Joseph, MO,
Prepared lesson plans that met overall learning objectives.
Designed and implemented engaging classroom activities.
Maintained updated records of students' progress.
Provided each student with periodic feedback.
Dealt with any disciplinary issues in accordance with school policies.
Education
Expected in 04/2010
BACHELOR OF ARTS: ENGLISH AND COMMUNICATION ARTS AND SCIENCE Adrian College - Adrian, MI GPA: ENGLISH AND COMMUNICATION ARTS AND SCIENCE English and Communication Arts and Science for Secondary Education
Interests
Licensed Notary Public, Michigan, 11/2014-08/2021 Honors/Awards: President of Chi Omega, Greek President of the Year for Adrian College, Recruitment Chair of Chi Omega, Campus Activities Chair of Chi Omega, Social Chair of Chi Omega, Captain of Collegiate Cheer Squad
Skills
administrative, Arts, book keeping, credit, customer satisfaction, customer services, staff training, English, organizing files, inventory control, Team leadership, lesson plan, lesson plans, office, Office administration, personnel, policies, Problem resolution, progress, Project management, Quality assurance, sales, teacher, Time management
Additional Information
ADDITIONAL INFORMATION Licensed Notary Public, Michigan, 11/2014-08/2021 Honors/Awards: President of Chi Omega, Greek President of the Year for Adrian College, Recruitment Chair of Chi Omega, Campus Activities Chair of Chi Omega, Social Chair of Chi Omega, Captain of Collegiate Cheer Squad
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