Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
To obtain a job in administration.

CPT/ICD-9 Coding and processing insurance claims.

Knowledge of anatomy and medical terminology.

Familiar with different types of insurance plans, regulations, compliance, and the coding community’s three critical resource books: CPT, HCPCS Level II and ICD-9-CM along with their corresponding codes and guidelines.

Knowledge to use code books in order to assign correct codes to record the service levels for the procedures performed and to account for supplies used to treat the patient during an encounter with the physician.

Proficient in medical terminology Microsoft Office 2009, Microsoft Excel, Access, PowerPoint, and Word

Typing Speed: 42 WPM

  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; keeping records of collection and status of accounts.

Completions of Medical Office Administration

Billing and Coding

Legal Debt Collector, 04/2014 - 05/2015
Bluegreen Resorts Knoxville, TN,
  • 40-45 Hours per Week Supervisor: Shalonda Lorittes
  • Duties Include: legal collections while collecting on account s that entitles me to be oriented toward obtaining and executing on a judgment or on obtaining payment in full, acceptable voluntary payments, or settlement through the use of letters, telephone contacts, skip tracing, and legal process, and collection tactics coupled with the full arsenal of Virginia's judicial remedies for collection.
  • Data entry, collecting data from customers, customer service, taking credit card, debit, and ach withdraw payments.
  • Assisting customers while helping them to resolve there delinquent accts.
  • Training: Internship: Urology of Virginia Sentara Medical Group (100+hrs) Admission and discharge of patients Proficient in Sentara's I-DX system Answering phones and addressing patient needs Processing payments and co-pays, receiving cash, checks, credit cards, and e-checks Scanned records/ data into e- charts Sent and received faxes Processed incoming and outgoing mail Contacted patient for appointment reminders Scheduled and rescheduled patients Processed referrals and faxed to doctor's offices Wrote insurance claims Filed and prepared charts for scheduled appointments Transcription Front desk responsibilities.
Debt Collector- Account Manager, 10/2009 - 04/2014
Portfolio Recovery Associates City, STATE,
  • 40 Hours per Week Supervisor: Denica Benton
  • Managing 14 representatives.
  • Collection of data from customers, Customer service,.
  • Accepting credit card, debit, and ach withdraw payments.
  • Collect payments on past due bills.
  • Create a list of people who have not made payments.
  • Organize list according to severity of delinquency.
  • Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases.
  • Call customers using telephone.
  • Utilize computer systems to handle skip tracing.
  • Inform clients of overdue accounts and amount currently owed.
  • Attempt to collect payment.
  • Review terms of sale or loan documents.
  • Ensure all customer information is correct, including phone numbers and addresses.
  • Listen to customer's story and determine if debt can be collected.
  • Set up repayment plans and new terms of sale.
  • Offer advice or refer customers to debt counselors.
  • Record new commitment to repay debt.
  • Send statements of delinquencies to credit bureau.
  • Initiate repossession proceedings or hand over account to law practice that specializes in debt collection.
  • Purge records if debt has been satisfied.
  • Report satisfied debts to the credit bureaus.
  • Follow federal and state laws dealing with debt collection.
  • Print reports for management.
  • Purge records from deceased people.
  • Assisting customers while helping them to resolve there delinquent accts.
Waitress, 09/2004 - 05/2005
Sonics City, STATE,
  • 30-40 Hours per Week. Supervisor: Bobby.
  • Duties includes: customer service, order taking, serving skills and food preparation/serving skills, cleaning, and maintaining a safe work environment.
  • Cashier and hostess services also performed.
  • Daily duties of include making fresh beverages, replenishing supplies and condiments, maintaining inventory and taking food orders.
  • Maintain cleanliness in food service areas and throughout the food establishment.
  • Notifying kitchen staff of any food orders or food shortages.
  • Operating cooking equipment or preparing cold dishes and beverages.
  • Use of drink-dispensing machines to serve milkshakes, frozen custards, frozen drinks and desserts.
  • Shelf stocker of 50-25lbs.
High School Diploma: General Academics, Expected in June 2006
Indian River High School - Chesapeake, VA
Medical Office Administration- Career Studies Certificate: Billing & Coding, Expected in July 2009
Tidewater Community College - Chesapeake, VA


Billing and Coding

Medical Terminology


Certificate of completion for M.O.A. (Medical Office Administration.)

Completion of FDCPLA


Being able to articulate well, provide clear, concise response and instruction.

Understanding information and ideas verbally and presenting information and ideas verbally.

Active listener skills.

Informing what assets are available to use for repayment, and will benefit the development of rapport with the borrower.

Emotional intelligence.

Interpersonal communication.

The ability to react professionally to irate or abusive individuals.

The ability to perceive unfavorable conditions and have the capacity to identify and initiate alternatives to circumvent such situations.

The ability to perceive social situations and react accordingly.

Comprehension reading and writing skills.

Document accounts in a clear concise manner as well as understand written instruction or comprehend correspondence in order to respond appropriately.

Understanding information and written ideas and presenting written information and ideas.

Critical thinking, decision making, and learning.

Time management and personal management.

The ability to manage the available time to perform the job functions.

Scheduling and following up on payment arrangements.

Understanding the time sensitivity of account requirements that may be in effect.

The capability to adhere to work schedules.

Typing, 10 key by touch 50 WPH.

Data entry

Experience with business applications on computer systems.

The ability to type and talk is a useful skill.

Advance mathematical skills.

The ability to sit for extended durations.

Knowledge of common office equipment, such as fax machines and photocopiers.

Analytical skills.

Detail oriented.

CPT, HCPCS Level II and ICD-9-CM

Proper assignment of ICD-9-CM codes corresponds with the physician’s diagnoses and completion of the patient’s illness or injury.

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School Attended

  • Indian River High School
  • Tidewater Community College

Job Titles Held:

  • Legal Debt Collector
  • Debt Collector- Account Manager
  • Waitress


  • High School Diploma
  • Medical Office Administration- Career Studies Certificate

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