, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Enthusiastic financial specialist eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Authoritative and clear communicator with a charismatic style and insightful approach. Excellent reputation for resolving problems and improving customer satisfaction.
Skills
Policies And Procedures
Business Development Expertise
Team Leadership
Branch Operations
Management
Team Development
Work History
06/2019 to CurrentLearning AmbassadorEso | Des Moines, IA,
Provides safety and process training to new hires and current associates during course of the year; serves as on-going trainer, area leader, and front-line point of contact for all associates.
Collaborates with process assistants and floor managers to monitor progress of tier one associates and adjust instructional strategies to meet specific needs more efficiently; coaches associates who are not meeting or exceeding all safety, quality and productivity expectations.
Assists with setting up sort and load out for cycles including completing reports, staffing 50-120 associates and ensuring all volume is processed, routed, and staged efficiently while running shifts.
Ensure successful area performance, through data analysis; Resolves personnel problems by analyzing barriers, investigating issues; exceeded goals through effective task prioritization and great work ethic.
10/2015 to 05/2019Branch ManagerA.M. Castle | Stockton, CA,
Managed team of six employees, overseeing hiring, training, and professional growth of employees; established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities; engaged employees in business processes with positive motivational techniques
Professionally and actively represented the bank in the community by strategically participating on boards and committees, partnering with charitable organizations, coordinating and teaching financial literacy and attending local professional networking groups.
Created, monitored, and reported progress on branch objectives, standards and goals; developed and implemented process and performance improvement solutions when gaps were identified.
Managed day to day operations of the branch; provided guidance and participated in daily operational and sales activities to achieve customer service and business growth objectives, created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Promoted a positive image of the bank; identified and capitalized on community business opportunities with effective networking; served as a liaison between the branch and corporate departments; addressed and resolved complex customer service issues and employee disputes; performed and reviewed tasks requiring manager level approval.
11/2002 to 10/2015Operations ManagerAimbridge Hospitality | North Wales, PA,
Performed a wide range of business operations and HR functions to improve the overall structure and general processes of a 2,500-member congregation, managing an annual budget of $1.2M; developed and implemented a year-round after-school program.
Monitored banking activities of the church; reduced financial inconsistencies while assessing and verifying billing invoices and expense reports; assisted in preparing reports for the annual church business meeting; maintained accurate and up-to-date pledge files; reconciled payroll reports to general ledger; coordinated mortgage/loan payoffs with financial institutions; obtained legal, tax, and business advice for the church.
Assisted in planning, organizing, directing and controlling of various functions within the framework of the church; provided support and interpretation of administrative policies.
Directed routine maintenance, developed and administered policies and procedures for use of church properties; evaluated the church’s insurance needs and reported the results of that evaluation.
Assisted child care director to ensure efficient planning of after-school/summer program; monitored payroll and a variety of financial functions; provided supervision and guidance to program staff.
03/2002 to 11/2002Loan/Administrative OfficerState Employees' Credit Union | City, STATE,
Provided excellent customer service to clients while maintaining knowledge about the credit union loan products and other financial services; attended training sessions and completed modules as needed.
Analyzed applicants' financial status and credit to determine feasibility of granting loans; explained to customers different types of loans and credit options, as well as the terms of those services.
Assisted customers on a daily basis, helping them to meet their banking needs; established new accounts and processed debit/credit card transactions; reconciled errors in transactions.
Offered a variety of financial tools by cross selling all institutional services including loans, money market and checking accounts.
Education
Expected in 05/2000Bachelor of Science | Business AdministrationFayetteville State University, Fayetteville, NC, GPA:
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