Leader On Duty Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Strategic Supervisor with expertise prioritizing projects, planing workflow and managing employees to achieve operational goals. Resourceful individual with nine years of active experience managing efforts within deadline-driven environments. Diplomatic individual with strong leadership and decision making skills.

  • Incidents management
  • Quality assurance controls
  • Continuous improvements
  • Cash Flow analysis
  • Operations management
  • Budgeting
  • Team Building
  • Training and mentoring
  • Staff Management
  • Leadership
  • Strategic Planning
  • Consulting
  • Inventory oversight
  • Financial Management
Work History
Leader on Duty, 03/2016 to Current
Petco South Portland, ME,
  • Assisted Store Leader with new hire processing and existing training programs.
  • Trained employees on freight, registers, sales floor and assigned duties.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Coached staff on daily performance and conducted evaluations to constructively address concerns.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Initiated timely response to emails, voicemails and written correspondence.
  • Developed monthly and daily production output plans to deliver on customer service and financial metrics.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
  • Demonstrated new procedures and techniques to employees.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Sales Associate, 04/2015 to 02/2016
Radiant Logistics, Inc. Woodridge, IL,
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Tracked stock using company inventory management software.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Solved customer challenges by offering relevant [Type] products and services.
  • Processed product returns and assisted customers with other selections.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Trained and developed Sale Associates s in company processes, product knowledge, customer service and selling techniques.
  • Achieved perfect attendance record for Nine months consecutively.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Developed strong rapport with customers and created positive impression of business.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Leader on Duty , 03/2010 to 09/2014
Petco Spartanburg, SC,
  • Partnered with managers to identify and capitalize on sales trends and brand initiatives.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Provided exceptional service and assistance to guests upon check-in.
  • Supervised front desk agents and helped to resolve issues arising during shifts.
  • Oversaw day-to-day operations of brand new, Nighty Nine-room hotel with staff of eight employees.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Increased customer service ratings through personable service.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
  • Examined, categorized and sorted incoming documents.
  • Responded to internal and external requests for information.
GED: , Expected in 1994
Bend Senior High School - Bend, OR

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Bend Senior High School
Job Titles Held:
  • Leader on Duty
  • Sales Associate
  • Leader on Duty
  • GED

Similar Resume

View All
Team Leader /Manager on Duty
Manager on Duty/Cook Shift Leader