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Leader On Duty Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Strategic Supervisor with expertise prioritizing projects, planing workflow and managing employees to achieve operational goals. Resourceful individual with nine years of active experience managing efforts within deadline-driven environments. Diplomatic individual with strong leadership and decision making skills.

Skills
  • Incidents management
  • Quality assurance controls
  • Continuous improvements
  • Cash Flow analysis
  • Operations management
  • Budgeting
  • Team Building
  • Training and mentoring
  • Staff Management
  • Leadership
  • Strategic Planning
  • Consulting
  • Inventory oversight
  • Financial Management
Work History
Leader on Duty, 03/2016 to Current
Petco South Portland, ME,
  • Assisted Store Leader with new hire processing and existing training programs.
  • Trained employees on freight, registers, sales floor and assigned duties.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Coached staff on daily performance and conducted evaluations to constructively address concerns.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Initiated timely response to emails, voicemails and written correspondence.
  • Developed monthly and daily production output plans to deliver on customer service and financial metrics.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
  • Demonstrated new procedures and techniques to employees.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Sales Associate, 04/2015 to 02/2016
Radiant Logistics, Inc. Woodridge, IL,
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Tracked stock using company inventory management software.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Solved customer challenges by offering relevant [Type] products and services.
  • Processed product returns and assisted customers with other selections.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Trained and developed Sale Associates s in company processes, product knowledge, customer service and selling techniques.
  • Achieved perfect attendance record for Nine months consecutively.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Developed strong rapport with customers and created positive impression of business.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Leader on Duty , 03/2010 to 09/2014
Petco Spartanburg, SC,
  • Partnered with managers to identify and capitalize on sales trends and brand initiatives.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Provided exceptional service and assistance to guests upon check-in.
  • Supervised front desk agents and helped to resolve issues arising during shifts.
  • Oversaw day-to-day operations of brand new, Nighty Nine-room hotel with staff of eight employees.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Increased customer service ratings through personable service.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
  • Examined, categorized and sorted incoming documents.
  • Responded to internal and external requests for information.
Education
GED: , Expected in 1994
to
Bend Senior High School - Bend, OR
GPA:

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92Good

Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
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Resume Overview

School Attended
  • Bend Senior High School
Job Titles Held:
  • Leader on Duty
  • Sales Associate
  • Leader on Duty
Degrees
  • GED

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