Lead Serverdesignated Coach Trainer And Peer Counselor Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Overview
Very diverse work history with a wide variety of proficiencies developed through experience and education. Recognized for superior business acumen - able to remain poised in high-pressure, fast-paced business environments, skilled at maintaining a professional demeanor in extremely stressful circumstances. Highly adaptable to fluid situations and shifting priorities with exceptional multitasking traits. Distinguished from others by a tenacity to become an expert in any undertaking. A dedicated, highly skilled professional, with over three years of experience in the human services field. Recognized leadership skills and award winning problem solving proficiency. Educational background in human services, counseling, and case management, as well as general and forensic psychology. Proficient in Microsoft Office, including Access and Excel Trained in SPSS statistical software and CIMS software Significant training in statistical analysis and research techniques Extensive knowledge of various psychological theories and counseling techniques Exceptional time management skills Trained in multiculturalism and ethical practices Extensive training in evaluation and psychological assessment methods
Core Qualifications
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Expected in 06/2018
Doctor of Philosophy: Forensic Psychology
Walden University - ,
Forensic Psychology 4.0
Expected in 08/2015
Master of Science: Forensic Psychology
Walden University - ,
Forensic Psychology 3.9 Degree focus: Criminal behavior and mental health concerns, the criminal justice system as it relates to psychological considerations, advanced psychological research methods and assessment practices, program evaluation and enhancement for forensic populations, enacting positive change in the community and legal settings, use of theory and current research methods, evaluation
Expected in 05/2014
Bachelor of Science: Psychology
Liberty University - ,
Psychology 3.6
01/2014 to Current
, ,
  • Foundational principles of psychology, with regard to behavior, development, and personality theory and application.
  • Group psychological dynamics, neurotic and psychotic behavioral characteristics, evaluation methods and techniques, diverse theoretical approaches to psychotherapy and counseling, and basic neuropsychology.
  • Undergraduate internships:.
  • Chesterfield County Victim/Witness Assistance Program.
01/2011 to 09/2011
Bickford Senior Living , ,
  • Duties and responsibilities: provide assistance to victims of disaster, including setting up provisions for immediate emergency financial assistance, and providing crisis interventions and continuing case management.
  • Key Accomplishments: updated and expanded a resource guide for disaster victims encompassing the seven counties served by the Red Cross branch.
01/2011 to Present
Lead Server Designated coach, trainer, and peer counselor Bickford Senior Living , ,
  • Daily monitoring of front of house operations, streamlining processes to meet business and service goals.
  • Effective use of prioritizing constantly shifting demands in an extremely fast-paced environment Key Accomplishments: collaborate with team members to achieve daily accuracy and speed goals, instrumental in efforts to increase guest satisfaction Medallion holder, hand chosen by management to be one of five individuals skilled enough to manage front-of-house operations in addition to stated job duties Developed procedural program to increase efficiency and accuracy in guest service Spearheaded efforts to reduce food cost, bringing in line with company standards Led program to increase efficiency while ensuring the continuation, even enhancement, of services ensuring guest satisfaction Provide leadership and direction to new team members Achieved highest level of server, PAR 4, which requires all evaluations to continually score above 95%, with categories including guest services, leadership, as well as knowledge of business models and goals, and have retained that position over a period of 4 years.
01/2003 to 01/2009
Process Engineering Sustainer Cracker Barrel Old Country Store , ,
  • Liaison between management, engineering, and operations.
  • Data collection and analysis, monitoring of production processes, troubleshooting and isolating manufacturing issues, understanding and application of statistical process control measures in the disposition of discrepant material and the recovering of down equipment, responsible for the creating, testing, and modification of process recipes, drafting and implementing special work requests for engineering team, making immediate and effective decisions for the recovery of down equipment and processes, draft a comprehensive pass-down at the end of the shift, training operators and preforming equipment certifications Key Accomplishments: Instrumental in efforts to streamline processes, enhance productivity levels, and introduce process improvements Spearheaded efforts to reduce wafer scrap, developing an operator training procedure to allow for more efficient communication of equipment issues.
  • Collaborated on a team to isolate potential tool issues using a combination of statistical process control and increased imaging profiles without impacting the efficiency of day-to-day processing.
  • AFFILIATIONS Phi Theta Kappa Honor Society American Psychology-Law Society.
Fellowships and Awards
Memberships/Scholarly Societies
streamline, basic, case management, counseling, criminal justice, crisis interventions, Data collection, direction, drafting, fast, financial, focus, imaging, leadership, Law, legal, mental health, communicator, processes, program evaluation, Psychology, psychotherapy, research, Self-motivated, statistical process control, Strategic, troubleshooting, written

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Resume Overview

School Attended
  • Walden University
  • Walden University
  • Liberty University
Job Titles Held:
  • Lead Server Designated coach, trainer, and peer counselor
  • Process Engineering Sustainer
  • Doctor of Philosophy
  • Master of Science
  • Bachelor of Science

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