Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

My name is Jessica Claire and I have over a years worth of experience working as a call center representative. I handled a high volume of calls per day solving various customer issues and concerns as well as promoted company products and services while keeping a professional relationship with clients. I am skilled at accurately documenting any data that needs to be recorded. I also provide helpful information and answers to retain clients. I am dedicated to customer loyalty and satisfaction as well as positive results.

  • Work site cleaning and organization
  • Project management
  • Project design
  • Project planning
  • Landscape maintenance
  • Call center operations
  • Data gathering
  • Customer communications
  • Inbound phone call management
  • Interpersonal skills
  • Communicating with clients
03/2020 to 02/2021
Landscaper First United Bank & Trust Co Sapulpa, OK,
  • Operated landscaping equipment to maintain grounds and remove trees.
  • Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
  • Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife.
  • Scheduled regular landscaping services to promote optimal growth and maintain attractive appearance of lawns and facility grounds.
  • Dug irrigation trenches for play-area enclosures, gazebos and other small construction projects.
  • Determined causes of lawn and garden issues and recommended solutions.
  • Attended seminars and workshops to learn about natural pest control products with zero chemicals.
  • Consulted with vendors to secure proper planting materials and reduce waste.
  • Installed sprinkler systems to provide grass, flowers and other landscaping adequate water to grow.
  • Reviewed design plans and instructions and completed work according to specifications.
  • Cleared pathways of overgrowth, debris and snow to reduce hazards.
  • Pruned trees and bushes to improve visibility and shapes.
10/2019 to 12/2020
Professional Mover Msgcu Farmington Hills, MI,
  • Walked through customer sites with checklists to verify job completion.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Planned safe and practical routes based on traffic patterns, weather conditions and company policies.
  • Followed customer instructions about placement of items and special considerations for handling.
  • Managed up to [Number] personnel spread across [Number] teams.
  • Communicated with customers daily to convey information regarding shipping times, insurance and delivery costs.
  • Designed checklists to double-check and ensure job completion on over [Number] sites.
  • Protected furniture by disassembling easily damaged parts, detaching headboards from bed frames and securing loose or unstable components.
01/2019 to 02/2020
Call Center Representative Self Employed Services City, STATE,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Documented conversations with customers to track requests, problems and solutions.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Assessed customer account information to determine current issues and potential solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Resolved inquiries to consistently meet performance benchmarks.
  • Handled escalated customer service concerns to preserve revenue streams from key customers.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Promoted product offerings to drive growth and exceed benchmarks.
  • Addressed [Type] and [Type] problems by researching and resolving concerns through effective [Skill] and [Area of expertise].
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Implemented services to assist company in maintaining exceptional client service ratings on external audits.
  • Consulted with customers regarding needs and addressed concerns.
  • Managed high-volume of inbound and outbound customer calls.
Education and Training
Expected in
: Electrical Engineering
Gaston College - Dallas, NC

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School Attended

  • Gaston College

Job Titles Held:

  • Landscaper
  • Professional Mover
  • Call Center Representative


  • Some College (No Degree)

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