My name is Jessica Claire and I have over a years worth of experience working as a call center representative. I handled a high volume of calls per day solving various customer issues and concerns as well as promoted company products and services while keeping a professional relationship with clients. I am skilled at accurately documenting any data that needs to be recorded. I also provide helpful information and answers to retain clients. I am dedicated to customer loyalty and satisfaction as well as positive results.
Skills
Work site cleaning and organization
Project management
Project design
Project planning
Landscape maintenance
Call center operations
Data gathering
Customer communications
Inbound phone call management
Interpersonal skills
Communicating with clients
Experience
03/2020 to 02/2021
LandscaperFirst United Bank & Trust Co – Sapulpa, OK,
Operated landscaping equipment to maintain grounds and remove trees.
Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife.
Scheduled regular landscaping services to promote optimal growth and maintain attractive appearance of lawns and facility grounds.
Dug irrigation trenches for play-area enclosures, gazebos and other small construction projects.
Determined causes of lawn and garden issues and recommended solutions.
Attended seminars and workshops to learn about natural pest control products with zero chemicals.
Consulted with vendors to secure proper planting materials and reduce waste.
Installed sprinkler systems to provide grass, flowers and other landscaping adequate water to grow.
Reviewed design plans and instructions and completed work according to specifications.
Cleared pathways of overgrowth, debris and snow to reduce hazards.
Pruned trees and bushes to improve visibility and shapes.
10/2019 to 12/2020
Professional MoverMsgcu – Farmington Hills, MI,
Walked through customer sites with checklists to verify job completion.
Planned efficient routes and adjusted strategies based on current weather and traffic information.
Planned safe and practical routes based on traffic patterns, weather conditions and company policies.
Followed customer instructions about placement of items and special considerations for handling.
Managed up to [Number] personnel spread across [Number] teams.
Communicated with customers daily to convey information regarding shipping times, insurance and delivery costs.
Designed checklists to double-check and ensure job completion on over [Number] sites.
Protected furniture by disassembling easily damaged parts, detaching headboards from bed frames and securing loose or unstable components.
01/2019 to 02/2020
Call Center RepresentativeSelf Employed Services – City, STATE,
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Documented conversations with customers to track requests, problems and solutions.
Maintained strong call control and quickly worked through scripts to address problems.
Assessed customer account information to determine current issues and potential solutions.
Consulted with customers to determine best methods to resolve service and billing issues.
Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Resolved inquiries to consistently meet performance benchmarks.
Handled escalated customer service concerns to preserve revenue streams from key customers.
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Explained key information regarding products and services to customers to encourage informed decision-making.
Reviewed files, records and other obtained documents to respond to customer requests.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Promoted product offerings to drive growth and exceed benchmarks.
Addressed [Type] and [Type] problems by researching and resolving concerns through effective [Skill] and [Area of expertise].
Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
Implemented services to assist company in maintaining exceptional client service ratings on external audits.
Consulted with customers regarding needs and addressed concerns.
Managed high-volume of inbound and outbound customer calls.
Education and Training
Expected in
: Electrical Engineering Gaston College - Dallas, NC GPA:
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