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Kp Resume Example

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KP
Professional Summary

Experienced customer service over 10 years of experience in all Industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Multi-talented person consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Work History
H &B Food Service - KpFort Gordon, GA02/2014 - 08/2019
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures.
  • Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls.
  • Washed and sanitized dirty dishes by hand and by using dishwasher.
  • Kept bathroom facilities well-cleaned, stocked and properly maintained for staff and guests.
  • Wiped down tabletops, chairs and condiment containers.
  • Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
Checkers - Shift ManagerAugusta, GA11/2008 - 10/2013
  • Tracked receipts, employee hours and inventory movements.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
Bojangles' - Cashier Evans , GA07/2007 - 10/2012
  • Cleaned and organized store, including checkout desk and displays.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Counted cash in register drawer at beginning and end of shift.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Approached every question or concern with calm and level-headed approach to successfully address any need.
  • Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue.
  • Educated customers on promotions to enhance sales.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Handled
    customer
    complaints
    and
    concerns
    and escalted to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns
    and escalted to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns
    and escalted to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns
    and escalted to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns
    and escalted to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns
    and escalted to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns
    and escalted to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns
    and escalted to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns
    and escalted to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns
    and escalted to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns
    and escalted to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns
    and escalted to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns
    and escalted to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns
    and escalted to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns
    and escalted to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns
    and escalted to direct supervisor for quick resolution.
  • Greeted customers and responded to requests for information.
  • Handled
    customer
    complaints
    and
    concerns
    and escalted to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns
    and escalted to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns
    and escalted to direct supervisor for quick resolution.
Skills
  • Workplace training
  • Workplace safety
  • Safe workplace procedures
Education
05/2005George P. Butler Augusta, GaDiploma
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Resume Overview

Companies Worked For:

  • H &B Food Service
  • Checkers
  • Bojangles'

School Attended

  • George P. Butler

Job Titles Held:

  • Kp
  • Shift Manager
  • Cashier

Degrees

  • Diploma

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