Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Exterior and interior painting
  • Roof maintenance
  • Power tools
  • Electrical components
JD Handyman , 04/2018 - Current
Jason Davis City, STATE,
  • Built reputation for excellent handyman services by taking pride in craftsmanship and attention to detail.
  • Used professional grade tools and equipment to perform wide range of handyman services.
  • Operated hand and power tools to complete repairs.
  • Repainted walls, removing old paint or wallpaper and preparing surfaces for new applications.
  • Prioritized handyman jobs by identifying urgent and important projects with concern for customer safety and security.
  • Maintained equipment, materials and tool inventory to meet any repair or maintenance need with minimal delay.
  • Kept interior and exterior of buildings clean, safe and welcoming.
  • Responded quickly to service calls, including replacing filters, smoke alarms and locks to ensure safety and well being of tenants.
  • Performed preventive maintenance and repairs on buildings and equipment using plumbing and electrical skills to keep all properties clean and safe.
  • Provided prospective customers with professional quotes detailing materials, labor and customization expenses for handyman jobs.
  • Diagnosed and repaired mechanical issues according to industry standards.
  • Fixed and managed electrical and plumbing problems quickly and effectively.
  • Prepared units to ensure cleanliness and readiness for new tenants.
  • Maintained compliance with internal and regulatory safety standards.
  • Landscaped [Number] square foot grounds by plowing, watering lawns, mowing and maintaining shrubbery and flower beds.
  • Replaced wall sockets, ran lines and completed basic carpentry to finish installations.
  • Repaired equipment and machinery, performing maintenance according to updated industry standards.
  • Requisitioned supplies and equipment for cleaning and maintenance functions.
  • Assessed system operations to identify potential areas requiring maintenance services.
  • Evaluated systems in use to uncover problems, complete maintenance and recommend solutions.
  • Managed maintenance for [Number] rental properties.
  • Employed part-time help as needed for large repair and construction jobs, complying with employment laws and recordkeeping.
  • Maintained buildings and grounds for [Number] units, working around residents' schedules in order to minimize disruption.
  • Inspected alarm systems and monitors to comply with fire, carbon monoxide and other safety levels.
  • Maintained equipment performance by cleaning and lubricating components.
  • Reviewed blueprints and manuals to repair and restore optimal functionality.
  • Performed [Number] preventive and restoration tasks weekly.
  • Used rulers and micrometers to inspect parts to determine changes in dimension requirements.
  • Used electrical drawings to troubleshoot and repair electro-mechanical and other systems.
  • Ran machinery diagnostics rounds to meet performance thresholds.
  • Worked with outside vendors to prepare for large system installations and complex repairs.
  • Designed, fabricated and installed upgrades to improve existing equipment.
  • Collaborated with [Job title] to assess equipment performance needs.
  • Inspected [Type] equipment on [Timeframe] basis to quickly identify issues that could cause breakdowns.
  • Specialized in support systems, inspections and detailed repairs to achieve operational efficiency.
  • Developed equipment performance blueprints and timelines.
  • Collaborated with [Job title] to diagnose long-term resolution, rectifying [Type] and [Type] troubleshooting issues.
  • Assisted building contractors of community association in removing and replacing [Number] dishwashers.
Bose , 10/2012 - 02/2017
Mercedes City, STATE,
  • Gathered community resources and coordinated referrals to obtain services.
  • Collaborated with interdisciplinary team of professionals as well as patients and families to determine appropriate treatment options.
  • Completed administration work and paperwork for over [Number] clients.
  • Administered medication to patients according to strict schedules.
  • Helped patients navigate healthcare system and care options by educating on relevant subject areas and answering questions throughout treatment process.
  • Provided education and support to patients' family members.
  • Documented children's daily actions and activities and took special notes of notable incidents for daily record.
  • Documented services and collected required data for evaluation.
  • Closely monitored child social, behavioral and academic growth.
  • Prepared healthy meals and snacks per dietary guidelines for disabled children aged [Number] to [Number].
  • Performed psychosocial assessments and evaluations of current needs.
  • Transported patients to social activities and doctors appointment without accident for [Timeframe].
  • Counseled patients on ongoing basis to assist with challenges.
  • Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
  • Coordinated psychosocial assessments, treatment plans and progress notes.
  • Communicated with relatives of patients about diagnoses and treatment programs.
  • Provided [Setting]-based social work support to [Type] individuals.
  • Performed psychosocial assessments to identify barriers in patients to obtain or use medications.
  • Set up family meetings with guidance from physicians.
  • Arranged for medical, mental health or substance abuse treatment services according to individual needs or court orders
  • Guided clients in development of skills and strategies for dealing with individual problems.
  • Went [Number] days without incident by maintaining cleanliness and safety of environments.
  • Recommended plans to teachers, doctors and parents to ensure child health and safety.
AI 3, 08/2008 - 08/2013
Mercedes City, STATE,
  • Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions.
  • Established continuous improvement initiatives to achieve KPIs.
  • Led team of [Number] support representatives in large customer contact center.
  • Developed robust online knowledge base for support staff to reference when responding to requests for assistance.
  • Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
  • Developed team support strategies and service goals for busy contact center.
  • Developed and managed third-tier resolution process to resolve issues originating from customer retention team.
  • Drove customer satisfaction to [Number]%.
  • Created and deployed new hire training initiatives.
  • Advised customers and users on required maintenance practices for diverse software systems to support OEM warranty requirements and industry best practices.
  • Responded to [Number] individual tickets every week to provide end-user support on systems and software.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Installed, configured, and setup PCs in all stores for optimal operation and reporting.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Supported employees with advanced troubleshooting on helpdesk tickets.
  • Assisted in technical support process refinement to improve customer service and support.
  • Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Organized repair and replacement of PC components and systems.
  • Installed over [Number ] motherboards, processors and graphics cards.
  • Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.
  • Backed up data each evening, helping alleviate lost information following malware incident.
  • Updated and reconfigured existing and new computers with current software and operating systems.
  • Installed and configured printers and scanners, resetting default device passwords to prevent cyber attacks.
  • Assisted online users via live chat, web conference and phone to resolve issues related to software and system use and access.
  • Maintained inventory of IT supplies by checking and documenting levels regularly.
  • Performed daily maintenance of computer systems to keep network processes fluid.
  • Responded to support tickets within [Timeframe] to improve customer service.
  • Proficient in network protocols, DHCP, DNS and SMPT.
  • Oversaw and supported [Type] environments for on-site and virtual locations.
  • Collected and analyzed [Type] and [Type] data to produce [Timeframe] reports for management to use in operational planning.
  • Assisted with $[Amount] installation of servers, completing entire project [Number] days ahead of schedule.
  • Facilitated system migration projects during off-hours to avoid outages and network bottlenecks.
  • Repaired hardware components on networks, including firewalls, routers and [Type] devices.
  • Assessed [Type] and [Type] issues to determine appropriate troubleshooting methods for remediation.
Pepsi-Cola Company, 01/2000 - 08/2008
Pepsi-Cola Company City, STATE,
  • Kept records for production, inventory, income and expenses.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Mentored newly hired employees to take on responsibilities and tasks with understanding.
  • Set pricing structures according to market analytics and emerging trends.
  • Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
  • Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Recruited and trained staff members to perform daily business functions.
  • Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Selected and developed [Number]-member staff to execute daily operations.
  • Directed hiring and training of new department managers to drive organizational improvements.
  • Managed food preparation, guest interaction, quality control, and customer relations.
  • Directed successful turnaround by eliminating over $[Amount] in debt within one quarter.
  • Capitalized on $[Number]+ over [Number] years of business with peak annual revenue generation of $[Number] per year.
  • Developed individual strategies for property acquisitions located across multiple states and ascertained resources for project development to present comprehensive proposals and secure funding from private and public lenders.
Education and Training
GED: , Expected in 08/2007
Tuscaloosa County High School - Northport, AL

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School Attended

  • Tuscaloosa County High School

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  • AI 3
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  • GED

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