Seasoned Customer Service and Support with eight years of extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward trends by overhauling systems, processes and training programs. Promoted 100% excellent customer service and satisfaction. Maintained spreadsheets for sales and inventory. 3+ Years in general IT support which includes troubleshooting printers, ticketing systems, ITIL, help desk, etc. Hardworking and reliable Customer Service Representative with strong ability in effective communication and addressing the needs of the customer. . Highly organized, proactive and punctual with team-oriented mentality.
Per Scholas/TekSystems Education
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