Janitorial Services Resume Example
QUALIFICATION SUMMARY
Seasoned Customer Service and Support with eight years of extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward trends by overhauling systems, processes and training programs. Promoted 100% excellent customer service and satisfaction. Maintained spreadsheets for sales and inventory. 3+ Years in general IT support which includes troubleshooting printers, ticketing systems, ITIL, help desk, etc. Hardworking and reliable Customer Service Representative with strong ability in effective communication and addressing the needs of the customer. . Highly organized, proactive and punctual with team-oriented mentality.
- Established Industrial cleaning of all busses for schools and special events.
- Performed commercial cleaning by dusting, disinfecting, and restocking according to management standards.
- Supplied designated facility areas (dusting , sweeping , vacuuming , mopping , cleaning ceiling vents , and restroom cleaning.
- Performed and documenting routine inspection and maintenance activities.
- Cleaned from 85,000 to 90,000 square feet in one 8-hour shift.
- Managed over 50 calls per day for Delivery Services.
- Assisted Drivers with delivery and routing via remote monitoring.
- Maintained spreadsheets of data in excel.
- Used handheld electronic devices for barcode scanners and digital tracking devices.
- Familiarity with client ticket support systems and dispatching protocols.
- Worked independently.
- Delivered products to customer locations on time
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Juggled multiple projects and tasks to ensure high quality and timely delivery
- Maintained database and organized their E-Bay sales.
- Physically built storage structure for inventory.
- Created pictures and listed various power plant parts and supplies by posting online.
- Handled customer's inquiries concerning their needs matching parts with inventory.
- Responsible for locking down warehouse at closing each night.
- Recognized by management for providing exceptional customer service
- Provided IT and software trouble-shooting support to rest of organization
- Created new programs that resulted in increasing productivity and customer satisfaction
- Increased sales by 20%
- Data Entry/ Customer Support & Online Services.
- Performed online/personal sales.
- Established 100% excellent customer service and satisfaction.
- Updated vendor status on website.
- Increased customer service interaction.
- Created and Maintained spreadsheets for sales and inventory.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to products and services
- Prioritized and organized tasks to efficiently accomplish service goals
- Motivated and encouraged team members to communicate more openly and constructively with each other
- Recognized by management for providing exceptional customer service
- Closing
- Client
- Customer Support
- Data Entry
- Database
- Delivery
- Dispatching Drivers
- Inventory
- MS Office including Excel, Word, PowerPoint and Mail
- Protocols
- Routing
- Sales
- Scanners
- Built Websites
- Order management
- Relationship building and management
- Team leadership and coaching
- Janitorial services
- Technical support services
- Customer services
Per Scholas/TekSystems Education
- Completed professional development in Industrial Electricity
- Honor Roll
- Completed continuing education in CAD I and CAD II
- Ranked in Top 10% of class
- CAD (computer-aided design) software is used by architects, engineers, drafters, artists, and others to create precision drawings or technical illustrations. CAD software can be used to create two-dimensional (2-D) drawings or three-dimensional (3-D) models.
- Currently working on CompTIA 1001 & 1002 certifications
- Passed Windows 10 IKM with a score of 89 percent
- North Montco Technical Career School certification
- OSHA Certified. Acknowledgement that the recipient has successfully completed a 10 hour Occupational Safety and Health Training Course in Construction Safety and Health
- CPR/AED certified
- Graduated PerScholas remote online IT course
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Resume Overview
School Attended
- North Montco Technical Career School
- Methacton High School
- Montgomery Country Community College
Job Titles Held:
- Janitorial Services
- UPS Dispatcher Coordinator
- Parts Inventory Rep
- Store Vendor
Degrees
- Trade School Certification in Electrical Studies : Industrial Electricity
High School Diploma
Some College (No Degree) : CAD Technology
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