Janitorial Services resume example with 8+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
QUALIFICATION SUMMARY
Seasoned Customer Service and Support with eight years of extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward trends by overhauling systems, processes and training programs. Promoted 100% excellent customer service and satisfaction. Maintained spreadsheets for sales and inventory. 3+ Years in general IT support which includes troubleshooting printers, ticketing systems, ITIL, help desk, etc. Hardworking and reliable Customer Service Representative with strong ability in effective communication and addressing the needs of the customer. . Highly organized, proactive and punctual with team-oriented mentality.
Skills
Closing
Client
Customer Support
Data Entry
Database
Delivery
Dispatching Drivers
Inventory
MS Office including Excel, Word, PowerPoint and Mail
Protocols
Routing
Sales
Scanners
Built Websites
Order management
Relationship building and management
Team leadership and coaching
Janitorial services
Technical support services
Customer services
Work History
02/2019 to 08/2019Janitorial ServicesCommon Spirit | San Bernardino, CA,
Established Industrial cleaning of all busses for schools and special events.
Performed commercial cleaning by dusting, disinfecting, and restocking according to management standards.
Supplied designated facility areas (dusting , sweeping , vacuuming , mopping , cleaning ceiling vents , and restroom cleaning.
Performed and documenting routine inspection and maintenance activities.
Cleaned from 85,000 to 90,000 square feet in one 8-hour shift.
10/2018 to 04/2019UPS Dispatcher CoordinatorUPS | City, STATE,
Managed over 50 calls per day for Delivery Services.
Assisted Drivers with delivery and routing via remote monitoring.
Maintained spreadsheets of data in excel.
Used handheld electronic devices for barcode scanners and digital tracking devices.
Familiarity with client ticket support systems and dispatching protocols.
Worked independently.
Delivered products to customer locations on time
Provided excellent service and attention to customers when face-to-face or through phone conversations
Demonstrated self-reliance by meeting and exceeding workflow needs
Juggled multiple projects and tasks to ensure high quality and timely delivery
02/2016 to 04/2016Parts Inventory RepPower Plant, Power Plant Parts Inc | City, STATE,
Maintained database and organized their E-Bay sales.
Physically built storage structure for inventory.
Created pictures and listed various power plant parts and supplies by posting online.
Handled customer's inquiries concerning their needs matching parts with inventory.
Responsible for locking down warehouse at closing each night.
Recognized by management for providing exceptional customer service
Provided IT and software trouble-shooting support to rest of organization
Created new programs that resulted in increasing productivity and customer satisfaction
Increased sales by 20%
12/2012 to CurrentStore VendorEbay | City, STATE,
Data Entry/ Customer Support & Online Services.
Performed online/personal sales.
Established 100% excellent customer service and satisfaction.
Updated vendor status on website.
Increased customer service interaction.
Created and Maintained spreadsheets for sales and inventory.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to products and services
Prioritized and organized tasks to efficiently accomplish service goals
Motivated and encouraged team members to communicate more openly and constructively with each other
Recognized by management for providing exceptional customer service
Education
Expected in 06/2012Trade School Certification in Electrical Studies | Industrial ElectricityNorth Montco Technical Career School, Lansdale, GPA:
Per Scholas/TekSystems Education
Completed professional development in Industrial Electricity
Expected in 2012High School Diploma | Methacton High School, Eagleville, PA, GPA:
Honor Roll
Expected in | CAD TechnologyMontgomery Country Community College, Blue Bell, PA, GPA:
Completed continuing education in CAD I and CAD II
Ranked in Top 10% of class
CAD (computer-aided design) software is used by architects, engineers, drafters, artists, and others to create precision drawings or technical illustrations. CAD software can be used to create two-dimensional (2-D) drawings or three-dimensional (3-D) models.
Certifications
Currently working on CompTIA 1001 & 1002 certifications
Passed Windows 10 IKM with a score of 89 percent
North Montco Technical Career School certification
OSHA Certified. Acknowledgement that the recipient has successfully completed a 10 hour Occupational
Safety and Health Training Course in Construction Safety and Health
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