Experienced IT Service Management practitioner and Global IT leader with focus on ITSM Process throughout the life-cycle and its partnership with ITSM Tooling Systems. Jesse has over 20 years of experience in Information Technology within the aviation, energy, and finance industries bringing creative solutions to common day service delivery challenges.
IT Service Management ConsultantJun 2016 to Oct 2016 Modis
Responsible for developing and delivering strategies and solutions for IT Service Management transformation including the identification of business cases, architecture, and choices of technology platforms.
In this capacity, I lead and participate in IT Service Management and IT Process optimization activities, helping clients build best-in-class IT Service organizations.
Nov 2015 to Jun 2016
Working with ServiceNow Professional Services, led a project to implement the ServiceNow PPS suite along with Team Development into the organization's ServiceNow Application stack.
ServiceNow Convergence of 2 Instances to a Single Global Instance / Zurich Insurance.
Apr 2015 to Sep 2015
Leader on an effort to migrate a ServiceNow instance in use by one of our business units to the Global Instance
ServiceNow Implementation - Service Desk, Incident, Problem, Knowledge / Zurich Insurance.
Applications Portfolio ManagerMar 2015 to Jun 2016 Zurich Insurance Company Ltd
Responsible for the cloud based Service Management Solution (ServiceNow) within the Global Operations Technology and Infrastructure group at Zurich.
I led an effort to transition from a Outsourcer Leverage BMC Remedy Solution to an internally supported and Managed ServiceNow Instance to support Global IT Operations for Zurich.
Jan 2014 to Feb 2015
Transitioning an in-sourced business unit from internal HP Service Manager and Asset Manager platforms to the Global instance of ServiceNow.
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Companies Worked For:
Zurich Insurance Company Ltd
Williams IT Service Center at Williams Company
American Express Hewlett-Packard Enterprise Services
United Airlines Hewlett-Packard Enterprise Services
Job Titles Held:
IT Service Management Consultant
Applications Portfolio Manager
Major Incident and Problem Manager
ITIL Service Management Process Manager
Global Delivery Manager
Service Relations Supervisor
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