Information Technology professional with more than 15 years of experience gained from increasing responsibility positions in both Operational and Program / Project Management, with expertise in enterprise data and voice communication architecture, engineering and implementation. Professionally certified, detail-oriented project manager adept at working with cross-functional project teams and stakeholders around the globe to develop and drive Information Technology and Telecommunication projects to successful completion with little unanticipated delay, deviation from budget, or need for rework. Decorated leader and proven operational manager possessing exceptional skills for motivating and organizing teams of varying size, specialty and cultural origin in a manner which has earned a long standing record of excellence and a reputation for "getting it done right the first time".
06/2008 to Current
IT Infrastructure ManagerHarsco Corporation Global Networks – Camp Hill, PA
Based on strong managerial performance and technical expertise, inspired the creation of, and was promoted to the position of Global Network Manager.
In this role, pioneered Harsco Global Infrastructure Services' first unified global support team and immediately initiated architectural standardization of the company's enterprise data and telecommunication networks - more than 400 remote offices, spread across 51 countries, and served out of 2 key high-availability data centers.
Additionally, based on Project Management expertise, called upon repeatedly to manage cross-functional and virtual teams on a variety of technology innovation projects.
Functional management, oversight and development of network engineering staff positioned in the United States, United Kingdom and India for "follow the sun" network support.
Set annual performance objectives for the Global Network team which are aligned with not only Harsco's overall business objectives, but also the specific technical objectives of the global IT community.
Craft global policy for, and disseminate best practice guidance to global IT support community regarding data center operation (backbone, physical plant, etc.), communications (LAN, WAN, VoIP, etc.) and network security (firewall, IDS/IPS).
Manage business relationships, including RFP crafting, contract negotiations and service portfolio development, with key telecommunication providers in the Americas, EMEA and Asia Pacific theaters.
Oversee annual OpEx spend in excess of $7 Million USD.
Serve as lead architect of a team of senior and mid-level network engineers tasked with developing technology innovations which support Harsco's global workforce across all business verticals (e.g., WAN, LAN, IP telephony, mobility applications and SOHO solutions).
Responsible for data center core switching (10G Nexus) and routing design (BGP and EIGRP), and global WAN survivability at not only individual remote offices, but also between data centers for global application availability in the event of catastrophic failure.
Act as Program Manager of multi-year, global initiative to right-size WAN services for field locations, which has yielded both performance improvements and operational cost reductions in each of the program's two years of activity.
Rolling cost savings in excess of $500K in 2011, $1.1M in 2012, and an already projected $1.6M in 2013 before any in-year project activities have been scheduled.
Served as Project Manager of several successful data center and telecommunication projects, including divestitures, acquisitions, new office openings, data center relocations / consolidations, VoIP implementations and large-scale WAN service roll-outs, in the Americas', EMEA and Asia Pacific.
Selected to consult on development of Harsco's first IT Project Management Office (PMO) by members of IT executive staff.
Experience with various Project Management tools, including MS Project 2000, 2003, 2007 and 2010 (including MS Project Server 2010).
07/2007 to 06/2008
IT Infrastructure ManagerHarsco Corporation Americas' Networks – Camp Hill, PA
ManagerScientific Games International Bluegrass Lakes Parkway – Alpharetta, GA
Worked in conjunction with Network Manager responsible for EMEA and Asia Pacific region sites to deliver operational support, and drive global standards through all four of Harsco's business verticals; Infrastructure, Metals and Minerals, Rail and Industrials.
Also responsible for core network infrastructure positioned in Harsco's US data center.
Assigned as Project Manager of several regional and global technology initiatives.
Led complete hardware refresh and redesign of legacy ISP Edge in both the US and UK with more robust and secure solution, including introduction of SSL-based VPN for remote workers, advanced firewall configuration and rules audit for standardization between US and UK data centers.
Redesign and upgrade of legacy SOHO (VPN) architecture to replace outmoded Point-to-Point IPSEC connectivity with dynamic (DMVPN) solution in order to expand the use, and improve both survivability and security of this lower cost WAN solution.
Oversight of global design and standardization of Quality of Service (QoS) and IP Telephony (IPT) design, and technical lead of global dial plan development for use with Avaya (CM) and Cisco (CUCM and CME) VoIP installations globally.
12/2005 to 07/2007
Network ManagerPennsylvania Lottery Network
Manager of eightApptis, Inc – Chantilly, VA
IT support personnel (employees and contractors) who provided Tier I thru III end-user desktop support, shared resource server administration, and voice and data communication service provisioning to more than 300 in-state Scientific Games employees, 200 state lottery employees, and 9,000 point-of-sale Pennsylvania Lottery retailer locations.
Maintained a "working manager" role by serving not only as final (Tier III) escalation for all unresolved network, communication, and IT security-related issues, but also as onsite technical expert and liaison in dealings with third-party vendor managers and the client's own technical management staff.
Managed day-to-day operations of an assortment of Cisco router and switch platforms, PIX firewalls, and Astaro Unified Threat Management (UTM) devices.
Oversight of Network and Communication Department's asset inventory, including LAN, WAN, VSAT and CDMA communication hardware, and all associated consumable installation materials under an annual operating budget exceeding $10 million USD.
Introduced modernized benchmarks and policies for use in improving compliance with Information Security/ Information Assurance (e.g., SOX) best practices.
Assigned as Project Manager of multiple projects, including a successful $325,000 infrastructure and security enhancement project, which was undertaken to meet stringent requirements set forth by the Multistate Lottery Association (MUSL) rules for Powerball participation.
Project was executed over a one-year period with no negative impact on lottery ticket sales.
One of three senior-level network engineers selected to act as onsite project engineers for an assortment of Indefinite Delivery / Indefinite Quantity (IDIQ) projects initiated by the US Food and Drug Administration (FDA)'s Office of Information Technology Shared Services.
Provided network engineering consultation and on-site subject matter expert (SME) support for a number of Information Technology projects.
Designed and implemented of the FDA Chief Information Officer's first wireless LAN (WLAN) pilot network.
Worked to consolidate and re-organize the enterprise IP addressing scheme used by the FDA.
Integrated Radware Web Service Director (WSD) load-balancer appliances into several N-tier application architectures in an effort to improve performance and availability.
Completed rework of the enterprise's routing protocol design as a means of improving WAN performance (route summarization and filtering) and security (protocol authentication, access restrictions, and streamlining SNMP management and accounting).
Routinely developed and updated network diagrams in MS Visio and tracked project progress in MS Project.
07/2002 to 10/2004
Senior Network EngineerUS Food and Drug Administration NCC
One of four senior-level engineers assigned to provide Tier III engineering support to the US Food and Drug Administration (FDA) and its enterprise network.
Provided 24x7 (including emergency on-call) support to the more than 350 remote field offices that housed the FDA's 10,000 - 15,000 end users.
Served as final escalation level for network-related issues that extended beyond the capability of the Tier II engineering staff.
Provided performance predictions and network analysis based on RMON, RMONII and SNMP data collected using such tools as NG Sniffer Portable, NG Sniffer Distributed, MRTG, PRTG and Aprisma's Spectrum NMS.
Orchestrated, as part of a three-man design team, the full convergence of the existing hierarchical WAN, which consisted of a mix of T1 point-to-point and frame relay circuits, over to a service provider-managed MPLS backbone solution with improved survivability, data confidentiality, and integrity.
Worked with a broad range of protocols and technologies, including; TCP/IP, IPX, VIP, DECnet, OSPF, EIGRP, BGP, IPsec, GRE, and VLANs.
Petty OfficerUS Navy Afghanistan Commander Task Group – Manama, Bahrain
Recalled from Selected Reserve (SELRES) status to active duty in response to September 11, 2001 attacks on New York and the Pentagon.
Forward deployed as part of fifty-man element of Naval Coastal Warfare operators to execute Anti-Terrorist / Force Protection (ATFP) missions in and around the Persian Gulf region.
Trained and qualified to command fully armed, 27' Naval Coastal Patrol Craft on various types of escort and protection missions.
Participated with, or commanded crews during the execution of more than 140 tactical missions in direct support of combat operations in Afghanistan (Operation Enduring Freedom).
03/2000 to 12/2001
Lead Network Operations Eng., US Food and Drug Administration NCCNCI Information Systems Inc – Reston, VA
Responsible for coordinating and overseeing the maintenance actions taken by Tier I Network Administrators and Tier II Network Engineers assigned to support the US Food and Drug Administration (FDA)'s Wide Area and associated Local and Metropolitan Area Networks.
Served as final Tier II escalation point for network-related issues, and worked alongside Tier III Senior Engineers to see issues through to expedient resolution.
Monitored activity, entry quality, and SLA impact of trouble tickets entered into both CA Unicenter Automated Helpdesk (AHD) and Peregrine Service Center systems.
Selected from among all Tier II engineers to work with senior engineering staff during complete WAN conversion from FTS 2000 contract (AT&T) over to FTS 2001 contract (MCI), and complete hardware change-out from Cabletron (Enterasys) and 3Com to Cisco routers and switches throughout the enterprise.
09/1999 to 03/2000
Associate Network EngineerUS Food and Drug Administration NCC
Tier II Network Engineer
assigned to support the US Food and Drug Administration (FDA)'s Wide Area and associated Local and Metropolitan Area Networks.
Performed advanced trouble isolation on a variety of network topologies, including: FDDI; 10-, 100- and 1000-base Ethernet across both copper and fiber optic (Multi-mode and Single-mode) mediums; VLANs; and, packet switched, leased line, and circuit switched WAN links.
Lead onsite technician responsible for the installation of equipment racks and structured LAN cabling systems (physical plant) throughout the Network Control Center and Server Farm areas.
Responsible for design, documentation, maintenance and change control of in-house telecommunications infrastructure (i.e., planning and documentation according to TIA/EIA-606-A, etc.).
08/1994 to 07/1999
Aviation Electronics Technician, Petty OfficerUS Navy
Trained and qualified as Intermediate (I) Level Avionics Technician specializing in Communications and Navigation systems' maintenance.
Supervised the productivity of 13 military and civilian technicians assigned to the four major work centers within the Avionics Maintenance Division: Communications/ Navigation, Radar, Computer Systems, and COMSEC.
Supervised security and maintained accountability for all controlled cryptographic items issued to the COMSEC equipment maintenance department.
Awarded Navy and Marine Corps Achievement Medal for being the first 3rd Class Petty Officer (E4) in NAF Washington Aircraft Intermediate Maintenance Department (AIMD) history to be recommended for, and become fully qualified as a Collateral Duty Quality Assurance Inspector (CDI) for all of the four Avionics work centers.
Bachelor of Science: Information Technology University of Phoenix - Phoenix, Arizona Information Technology 3.73
2000 - NAI Sniffer University - Ethernet Network Analysis and Troubleshooting
2000 - NAI Sniffer University - Sniffer Pro Network Analyzer
2000 - Cabletron (Enterasys) SmartSwitch Router Configuration Course
2002 - Interconnecting Cisco Networking Devices (ICND)
2003 - Cisco Networking Academy (CCNA)
2004 - Designing for Cisco Internetwork Solutions (DSGN)
2005 - Radware Web Service Director (WSD) and FireProof Firewall Load-Balancer Administration
2006 - Astaro Certified Firewall Engineer (ACE) Training