Creative and industrious individual with diverse skillset in multiple areas of IT and AV. Offering 15+ years of customer service experience and problem solving; more than 10+ years of supervisory and technology oriented experience.
Skills
Troubleshooting
Friendly, positive attitude
Critical thinking
Team management
Microsoft Office
Project planning
Organizational skills
Leadership
MS Office
Customer service
Flexible
Analytical
Decision-making
Administrative Experience
ArcGIS
Knowledge of multiple operating systems
Proficiency in audiovisual installation, maintenance, and operation.
Creation, maintenance, and usage of databases in varying platforms.
Experience
IT Department Backup, 11/2015 - 03/2021 Atmos Energy Corp. – Seminole, FL,
Verified operation of office equipment by completing preventive maintenance requirements and repairs. This includes but is not limited to installing and maintaining various operating systems such as Windows 10 and Linux Mint; installing antivirus programs and troubleshooting as needed.
Supported work of IT department head by coordinating resources, documents and staff to meet challenging deadlines, such as reallocating technology and equipment as needed prior to meetings.
Guided administrative and professional staff through computer and software problems.
Listened to fellow staff to ascertain need, made recommendations and facilitated solutions.
Communicated with vendors such as phone and internet providers to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Provided services to enhance IT department head's productivity and efficiency, including managing various support-related tasks such as troubleshooting technology issues throughout the District.
Maintained orders and documented records using various Microsoft Office programs such as Word, Excel, Access.
Participated in team collaboration initiatives to plan for company's future growth such as building planning, security modifications, installing CAT 6 wiring through entirety of IRMC complex and through grounds to sub-buildings.
Conducted research using various media sources to obtain proper equipment and programming for company usage.
Prepared engaging safety, training, and informational presentations using Powerpoint.
Monitored and created assignment and usage data, updating spreadsheets with information to assist review and analysis.
Assisted department head with allocating small expenses and large to prepare and assess budgetary needs, ensuring budget to procure equipment such as ArcGIS, Drop Vision, and Office.
Created and maintained Access database and Excel spreadsheets for salient technological information such as serial numbers, passwords, logins.
Drafted professional business documents, such as informative presentations and proposals for various managers and executives.
Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
Organized conference room space and equipment such as audiovisual equipment, hardware and software, as well as Zoom meetings, to support executive needs.
Interacted with supervisor and various experts to address escalated issues such as expediently diagnosing, repairing, and/or replacing equipment after unexpected lightning strike.
GIS Specialist, 11/2011 - 03/2021 Indian River Mosquito Control District – City, STATE,
Collected, created, edited and processed spatial GIS data.
Analyzed specialized geo-database design, editing and maintenance to streamline GIS implementation.
Managed and tracked mapping data creation and maintenance, performing QA checks.
Prepared training materials for presentations on GIS for users of various skill levels and taught beginning level ArcGIS classes for international and local Mosquito Control professionals at annual training event known as DODD short courses.
Geocoded parcel and polygon information into existing maps.
Edited and enhanced on-demand GIS data to meet diverse project requirements; for instance, creating heat map to show sentinel chicken activity throughout state.
Reviewed and amended existing digital cartographic data such as misprojected shape files.
Made recommendations regarding upgrades of new and revised GIS software, equipment and applications.
ULV Coordinator/Supervisor, 2014 - 03/2021 Indian River Mosquito Control District – City, STATE,
Complied with company policies, objectives and communication goals.
Established and enforced clear goals to keep employees working collaboratively.
Realigned workflows with changing business demands by evaluating processes and employee strengths.
Created training manual for all employees to use as reference guide.
Coached and mentored one staff member through constructive feedback to develop long-term career goals.
Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
Resolved customer complaints and adjusted policies to meet changing needs.
Conducted evaluations and reviews for numerous employees aiding in department assignments.
Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Provided ongoing training to address staff needs.
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Developed position rotation to support continuous improvement and operator development.
Performed minor and major equipment repairs to both hardware as well as software within vehicles to keep jobs on task and notified maintenance department of major machinery failures.
Inspected incoming supplies to conform with materials specifications and quality and EPA standards.
Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
Freelance IT, 2010 - Present Self Employed – City, STATE,
Proficient in installation and operation of antivirus software and operating systems including but not limited to Windows and Linux.
Hacked Windows OS to bypass user password and reset for client.
Proficient in installation of hardware for items including but not limited to TVs, AV systems, cable systems, electrical work. Also knowledgeable in running wiring such as CAT 6 coaxial, setup of local area networks using both Windows as well as Samba (Linux), and creating a shared network drive within a facility.
Maintaining and repairing blue tooth connectivity issues with expediency and proficiency on a deadline.
Resolved software account issues, increasing client satisfaction through administration of on-site repair and troubleshooting.
Trained clients in usage of software and/or hardware, ensuring their confidence in service provided.
Extremely knowledgeable in assembly of computers from ground up, including all hardware as well as software installation and maintenance.
Proficient in installation and setup of wireless area networks, routers, WAP, modems.
Education and Training
High School Diploma: , Expected in 06/2003 - Vero Beach High School - Vero Beach, FL, GPA:
: ArcGIS Training Certificates And Hours, Expected in - DODD Short Courses - , GPA:
Completed continuing education in ArcGIS 10+, in addition to teaching beginning level usage of same several years consecutively at Mosquito Control 'Dodd short courses.'
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