LiveCareer-Resume

investigator trainee i resume example with 15+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Creative and resourceful community service professional talented at quickly mastering new skills and processing new information. Diplomatic and gracious with a desire to deliver exceptional customer service.
Highlights
  • Detail-oriented
  • Valid Texas driver’s license
  • Culturally-sensitive
  • Microsoft Office
  • Self-starter
  • Strong communicator
  • Excellent interpersonal skills
  • Fast learner
Experience
09/2014 to 09/2014
Investigator Trainee I Team Industrial Services, Inc. Borger, TX,
  • Interviewed subjects, targets and witnesses for information verification and corroboration.
  • Verified and authenticated the validity and admissibility of evidence and preserved its integrity for court hearings.
  • Testified under oath in administrative hearings and criminal court cases.
  • Interviewed clients individually and with families to determine what services would best address their needs.
  • Evaluated and addressed individual client needs and concerns.
  • Wrote petitions, court reports, case plans and other legal documents.
  • Educated residents and their families regarding other community resources.
  • Maintained thorough case history records and wrote detailed reports.
2012 to 02/2013
Case manager volunteer Children's Hospital Boston Boston, MA,
  • Maintained thorough case history records and wrote detailed reports.
  • Managed caseloads and acted as an advocate for client rights.
  • Developed workable solutions for recurring problems for individuals and families.
  • Consulted with other professionals regarding the treatment of specific clients.
  • Wrote petitions, court reports, case plans and other legal documents.
  • Evaluated and addressed individual client needs and concerns.
  • Presented case history material for review and discussion with other staff members.
  • Communicated with public social and welfare agencies to obtain and provide information.
  • Interviewed clients in their home for home study assessments to assist the courts with custody decisions.
  • Interviewed clients individually and with families to determine what services would best address their needs.
03/2011 to 09/2014
District Administrator I Agilent Technologies, Inc. Berlin, NH,
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Designed electronic file systems and maintained electronic and paper files.
  • Served as central point of contact for all outside vendors needing to gain access to the building.
  • Dispersed incoming mail to correct recipients throughout the office.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
  • Used SAP to do daily accounts payable functions.
  • Managed daily office operations and maintenance of equipment.
09/2008 to 03/2011
Administrative Associate Coen Markets, Inc. Somerset, PA,
  • Organized and maintained paper and electronic files
  • Setup physicals and drug testing
  • On-boarding of new employees.
  • Attended hiring events Testing Input driver's license and social security information
  • Answered multi-line phones
  • Used SAP to track fuel and mileage for over 120 trucks.
2008 to 09/2008
Customer Service Representative Convergys City, STATE,
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Maintained up-to-date records at all times.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
  • Properly directed inbound calls in phone queues to improve call flow.
09/1998 to 09/2007
Shift Manager Sitel City, STATE,
  • Managed and evaluated supervisory staff; trained, motivated, evaluated, and counseled employees.
  • Developed and educated supervisory staff to ensure proper methods/techniques were used to develop and oversee telephone representatives
  • Assisted supervisors and quality assurance department with any problems/questions concerning product information, customers, or telephone representatives.
  • Distributed telephone representative performance appraisal forms to supervisors and ensured that appraisals were completed on time.
  • Worked with quality assurance department to ensure all projects were ran within clients' requirements.
  • Prepared statistical analysis on programs and telephone representatives output to ensure productivity was enhanced.
Education
Expected in April 13, 2013
Bachelor of Science: Human Services Management
University of Phoenix - Phoenix, AZ
GPA:
Expected in May 8, 1998
Associate of Applied Science: General Business
Kilgore College - Kilgore, Texas
GPA:
Expected in May 26, 1994
High School Diploma: General
Longview High School - Longview, TX
GPA:
Skills
Microsoft Office Suite, Performance reviews, Copier, Printer,  Fax, Quality assurance, Research, SAP, Scanning, statistical analysis, Supervisory, Telephone, Problem Resolution, Court Reports

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • University of Phoenix
  • Kilgore College
  • Longview High School

Job Titles Held:

  • Investigator Trainee I
  • Case manager volunteer
  • District Administrator I
  • Administrative Associate
  • Customer Service Representative
  • Shift Manager

Degrees

  • Bachelor of Science
  • Associate of Applied Science
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: