Established and highly versatile hospitality professional with extensive business management experience Strong educational background in business administration, financial analysis, and basic accounting More than five years management experience including four as acting general manager and bookkeeper for an eight-figure-annual grossing night club, reporting only to the executor of an estate in probate Extremely detail oriented and analytical: skilled at identifying potential losses, keeping track of expenses, maintaining accurate records, minimizing risks, and thus maximizing cash flow for ownership A high energy, productive individual in excellent physical health; capable of enormous amounts of work Shirt sleeves management style, accustomed to starting at the bottom and rising to leadership roles
Inventory Certifier/ Checker January 2012 to CurrentPEPSICO － Baltimore, MD
Reconciled daily truck inventories with daily sales Documented all breakage, out of date, and missing inventory Filed all required DOT forms for company assets Used hand held computers to make adjustments to inventory system Used hand held device to log in transport trucks and verify location and inventory accuracy Filed all hard copy daily reconciliation documents to be entered into the ILA system Answered phones and made calls to vendors as needed Verified product entering the shipping and receiving area to match location and inventory Prepared daily route trucks for next day deliveries by supervising loaders to ensure accuracy of products loaded Supervised company assets when trucks are brought to fleet Ensured each asset was sent to the fleet shop for preventive maintenance Supervised and inspected each truck for potential damages during the post trip Supervised the check-in process for 50 plus trucks daily Helped sales department to reconcile any discrepancies from daily delivery routes Reported any issues to health, safety and environment manager.
Professional Server and Captain January 2010 to January 2013RED LOBSTER/DARDEN － White Marsh, MD
Operated a POS system to enter and track orders sent to the line cooks Provided excellent customer service Documented, processed, delivered all customer food requests Demonstrated that each guest experienced valued, important, and personalized service Responsible for the supervision of the server team and their required daily duties Assisted in closing the restaurant and preparing it for the next day via captain Maintained stock preparation for the next day Ensured that all equipment was cleaned to the required standards Screened all guests for any food allergies Practiced safety standards to ensure a safe working environment Recognized for exceptional service through responses received from GSS customer surveys.
Cashier January 2011 to January 2011WALMART － Fallston, MD
Contributed to successful profit and loss management by following strict cash control security procedures Processed credit card purchases, coupons, wic vouchers, cash sales, etc.
Zoned areas to assist in keeping displays full and orderly Provided fast, accurate service to each customer Completed computer based learning courses for purposes of training for the position.
Bartender, Bookkeeper, and Assistant Manager January 1995 to January 2007THE OASIS NIGHT CLUB － Baltimore, Maryland
Following three years employment as a full time bartender at a high volume club grossing in the low eight figures annually, given responsibility for all cash flow by the late owner's widow in 1999.
Assisted a new owner in a similar capacity upon purchase of the club one year later, appointed acting assistant manager by the new owner's executor upon yet another death in 2002, and remained in that capacity through settlement of the estate and another sale in 2007.
Contributed to successful profit and loss management by following strict cash control security procedures, balanced daily cash flow with sales and inventory, calculated daily payroll for 20 employees (bartenders, porters, and entertainers), and mediated conflicts between employees.
Instrumental in the conceptualization, implementation, and maintenance of a highly successful internal controls system for dispensing alcohol and preventing loss due to theft.
Motivated employees by developing a bonus system to reward exceptional employee performance.
Bachelor of Science Degree : Business Administration, 1 2007TOWSON UNIVERSITY － Towson, MarylandGPA: GPA: 3.13Business Administration GPA: 3.13 while also in full time employment and caring for two children and an infirm parent.
Associate in Science Degree : Business Administration, Management, 6 2001COMMUNITY COLLEGES OF BALTIMORE COUNTY Essex CampusBusiness Administration, Management
Financial Institutions & Markets (FIN 430) * Investments & Security Analysis II (FIN 423) Operations Management, Principles of (MNGT 365) * Management & Organizational Theory (MNGT T61) Marketing, Principles of (MKTG 341) * Information Technology (MNGT 337) Investments & Security Analysis I (FIN 333) * Financial Management, Advanced (FIN 332) Financial Management, Principles of (FIN 331) * Writing for Business & Industry (ENGL 317) E-Business, Principles of (EBUS 311) * Business Cornerstone (CBEC 301) Basic Statistics (MATH 231) * Legal Environment of Business (LEGL 225) Accounting I, Principles of (ACCT 201) * Accounting II, Principles of (ACCT 202) Microeconomic Principles (ECON 201) * Macroeconomic Principles (ECON 202) Information & Technology for Business (COSC 111)
Accounting I, Accounting II, assistant manager, Basic, cash flow, closing, credit, excellent customer service, delivery, E-Business, fast, Financial, Financial Management, forms, Information Technology, inventory, Investments, Legal, Marketing, MATH, next, Operations Management, Organizational, payroll, POS, profit and loss, receiving, safety, sales, Security Analysis I, Security Analysis II, shipping, Statistics, supervising, supervision, phones