Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. I have worked in customer services for the past 10 yrs, Maintaining a level of great customer services.
  • Skilled in call center operations
  • Customer service award
  • Exceptional communication skills
  • Quick learner
  • Multi-line phone talent
  • Goal-oriented
  • Positive and friendly
  • People-oriented
  • Exceptional time management skills
  • Strong interpersonal skills
  • Team building expertise
Work History
04/2015 to Current
Internet Banking Old Dominion Freight Line Inc Tolleson, ,
  • Maintained friendly and professional customer interactions.
  • Experienced in assisting customer with issues with online banking.
  • Filling cases to correct customer online issues.
  • Servicing customer with bill pay issues and lost payments.
  • placing stop payments for lost or stolen checks.
  • Assisting non online banking rep with online issues. 
  • Resolving issues with branch.
  • Working with are online ops to reactivate deactivated customer logins due to fraud.
  • Meeting a monthly scorecard of a sales goal which fluctuates  to the banks needs.
  • Assisting manager with task to motivate the team in are monthly team sales goal.

2014 to 04/2015
Customer Service Banker Portland General Electric Company City, ,
  • Maintained friendly and professional customer interactions.
  • Assisted customer with setting payment arrangements.
  • Handling high call volume when customer experienced power outages.
  • Assisting customer with address moves or changes to services.
  • Accurately documented, researched and resolved customer service issues.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Defused volatile customer situations calmly and courteously.
  • Gathered and verified all required customer information for tracking purposes.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Effectively managed a high-volume of inbound and outbound customer calls.

01/2010 to 11/2014
Customer service Affiliated Computer Services City, ,
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Asked open-ended questions to assess customer needs.
  • Built long-term customer relationships and advised customers on purchases and promotions.

Expected in 2005
High School Diploma:
Grant High Schoool - Portland Oregon,
Several Months of being a top performer and assisting the few managers I have had with manager duties. 

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School Attended

  • Grant High Schoool

Job Titles Held:

  • Internet Banking
  • Customer Service Banker
  • Customer service


  • High School Diploma

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