Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. I have worked in customer services for the past 10 yrs, Maintaining a level of great customer services.
Skills
Skilled in call center operations
Customer service award
Exceptional communication skills
Quick learner
Multi-line phone talent
Goal-oriented
Positive and friendly
People-oriented
Exceptional time management skills
Strong interpersonal skills
Team building expertise
Work History
04/2015 to Current
Internet Banking Old Dominion Freight Line Inc – Tolleson, ,
Maintained friendly and professional customer interactions.
Experienced in assisting customer with issues with online banking.
Filling cases to correct customer online issues.
Servicing customer with bill pay issues and lost payments.
placing stop payments for lost or stolen checks.
Assisting non online banking rep with online issues.
Resolving issues with branch.
Working with are online ops to reactivate deactivated customer logins due to fraud.
Meeting a monthly scorecard of a sales goal which fluctuates to the banks needs.
Assisting manager with task to motivate the team in are monthly team sales goal.
2014 to 04/2015
Customer Service Banker Portland General Electric Company – City, ,
Maintained friendly and professional customer interactions.
Assisted customer with setting payment arrangements.
Handling high call volume when customer experienced power outages.
Assisting customer with address moves or changes to services.
Accurately documented, researched and resolved customer service issues.
Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Defused volatile customer situations calmly and courteously.
Gathered and verified all required customer information for tracking purposes.
Acted professionally and patiently when addressing negative customer feedback.
Effectively managed a high-volume of inbound and outbound customer calls.
01/2010 to 11/2014
Customer service Affiliated Computer Services – City, ,
Effectively managed a high-volume of inbound and outbound customer calls.
Addressed and resolved customer product complaints empathetically and professionally.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Provided an elevated customer experience to generate a loyal clientèle.
Routinely answered customer questions regarding merchandise and pricing.
Asked open-ended questions to assess customer needs.
Built long-term customer relationships and advised customers on purchases and promotions.
Education
Expected in 2005
High School Diploma: Grant High Schoool - Portland Oregon, GPA:
Accomplishments
Several Months of being a top performer and assisting the few managers I have had with manager duties.
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