•Self-motivated and innovative Interior Decorator with a customer centric mentality. Marrying over eight years of successful luxury retail sales experience, customer relations rooted in high-end hospitality, augmenting understanding of the art and science lifestyle, environment, and taste to deliver functional, mindful, and personal spaces that exceed client expectations. An entrepreneur with a team mentality who is determined and willing to goa above and beyond to ensure a task is done the right way.
Skills
Excellent attention to detail
Scheduling
Training and mentoring
Staff Management
Time Management Skills
Communications Skills
Front Desk
Customer Service
Time Management
Quality Control
Work History
08/2020 to Current
Interior Decorator Marriott International – Wilmington, DE,
Documented costs, tracked purchases and administered client budgets.
Created budgets with clients and outlined plans for adherence.
Organized and maintained schedules for home consultations, customized room designs and staff meetings.
Completed minor room adjustments to freshen up environments.
Advised clients on styles, layouts, budgets and overall designs.
Presented available color palettes and helped select colors that reflected client personality and goals.
Developed space planning concepts, color palette selections and textile presentations.
Consulted with clients to determine architectural preference to meet overall design goals.
Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
Led interior design across conceptual, schematic, design development and construction document phases.
Assisted clients with budget considerations and made recommendations for furniture, wall hangings and principle items.
Identified issues, analyzed information and provided solutions to problems.
12/2016 to 08/2019
Lead Spa ConciergeAccor Hotels – Kohala Coast, HI,
Completed schedules, shift reports, and other business opening and closing documentations.
Assumes responsibilities of Spa Director in her absence.
Work with Spa Director to implement new operational programs, new cleaning processes and team strategies to increase company loyalty, and reduce employee turnover, and unnecessary man-hours by ten hours per week.
Prepare End 0f Day Reports for Spa Director to present on daily Hotel Cross-Departmental morning meetings.
Ensures all employees have proper supplies, equipment and uniforms.
Train and coach new hires on Hotel SOP and sales strategies to boost revenue and create inclusive and supportive culture.
Placed orders for Spa supplies, guest amenities, and maintained up-to-date Inventory resulting in reduced overhead cost and better customer experiences.
Assigned rooms, housekeeping duties, and shifts to attendants and therapists based on spa occupancy and room availabilities.
Work with Spa and various Hotel Departments to promptly address and resolve all guest concerns.
Trained and mentored all new personnel to maximize quality of service and performance.
Conducted research of new and updated spa and wellness products, technology, and studies to stay current.
Oversaw daily office operations focused on resolving guest inquiries, driving sales, and reducing overhead cost.
Communicated and strategized with Spa Director ways to optimize ways to motivate staff, meet and exceed retail sales goals, and increase return rate of guests.
Facilitated and improved interdepartmental communication and teamwork to ensure quality and customer satisfaction.
Drove improvements to workflow and room turnover with hands-on, proactive management style.
Created and implemented Initiated new hire training manual, to improve associates and attendants performances in sales process, customer relations, enhanced performance.
03/2012 to 12/2016
Spa ConciergeMontage Hotel Beverly Hills – City, STATE,
Managed day-to-day operations of a 20,000-sq. ft in accordance to Spa standards, OSHA and Safety Regulations.
Directed team of 17-40 personnel in busy hotel spa of 17 treatment rooms.
Supported a Spa orientation program for employees to receive the appropriate new hire training for optimal employee performance.
Worked with vendors to introduce and train staff on new product lines and spa equipment for proper handling and usage of products and increase retail revenue.
Provided an all-inclusive guest service experience and request fulfillments from dry cleaning to dining, to travel arrangements per Hotel Standards.
08/2007 to 01/2011
Supervisor/Personal Shopper/MerchandiserLoehmann’s Pasadena – City, STATE,
Managed the day-to-day operations of multiple departments by merchandizing and maintaining visual appeal.
Implemented strategies to drive store and department sales.
Ensured customer needs were met, complaints resolved and service was quick and efficient by implementing strategies to improve customer service.
Responsible for managing a team of 15-20 and creating staff schedule to meet business levels.
Built a stable and long-term professional relationship with customers.
Networked with local businesses to boost presence and sales of assigned Departments and Store.
Monitor competitor’s offers, displays, and promotions and report back to Store Manager to stay current and competitive.
Drove store revenue by offering customers accessories and related purchases to complete selections.
Merchandised attractive shelf displays with current offerings to drive store sales.
Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
Completed efficient store resets to prepare store for special promotions and seasonal updates.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.
Conferred with customers to understand needs and make targeted [Product or Service] recommendations.
Education
Expected in 2015
Bachelor of Arts: Applied Linguistics, Gender Studies and Communications University of California, Los Angeles - Los Angeles, CA, GPA:
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