Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

•Self-motivated and innovative Interior Decorator with a customer centric mentality. Marrying over eight years of successful luxury retail sales experience, customer relations rooted in high-end hospitality, augmenting understanding of the art and science lifestyle, environment, and taste to deliver functional, mindful, and personal spaces that exceed client expectations. An entrepreneur with a team mentality who is determined and willing to goa above and beyond to ensure a task is done the right way.

  • Excellent attention to detail
  • Scheduling
  • Training and mentoring
  • Staff Management
  • Time Management Skills
  • Communications Skills
  • Front Desk
  • Customer Service
  • Time Management
  • Quality Control
Work History
08/2020 to Current
Interior Decorator Marriott International Wilmington, DE,
  • Documented costs, tracked purchases and administered client budgets.
  • Created budgets with clients and outlined plans for adherence.
  • Organized and maintained schedules for home consultations, customized room designs and staff meetings.
  • Completed minor room adjustments to freshen up environments.
  • Advised clients on styles, layouts, budgets and overall designs.
  • Presented available color palettes and helped select colors that reflected client personality and goals.
  • Developed space planning concepts, color palette selections and textile presentations.
  • Consulted with clients to determine architectural preference to meet overall design goals.
  • Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
  • Led interior design across conceptual, schematic, design development and construction document phases.
  • Assisted clients with budget considerations and made recommendations for furniture, wall hangings and principle items.
  • Identified issues, analyzed information and provided solutions to problems.
12/2016 to 08/2019
Lead Spa Concierge Accor Hotels Kohala Coast, HI,
  • Completed schedules, shift reports, and other business opening and closing documentations.
  • Assumes responsibilities of Spa Director in her absence.
  • Work with Spa Director to implement new operational programs, new cleaning processes and team strategies to increase company loyalty, and reduce employee turnover, and unnecessary man-hours by ten hours per week.
  • Prepare End 0f Day Reports for Spa Director to present on daily Hotel Cross-Departmental morning meetings.
  • Ensures all employees have proper supplies, equipment and uniforms.
  • Train and coach new hires on Hotel SOP and sales strategies to boost revenue and create inclusive and supportive culture.
  • Placed orders for Spa supplies, guest amenities, and maintained up-to-date Inventory resulting in reduced overhead cost and better customer experiences.
  • Assigned rooms, housekeeping duties, and shifts to attendants and therapists based on spa occupancy and room availabilities.
  • Work with Spa and various Hotel Departments to promptly address and resolve all guest concerns.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Conducted research of new and updated spa and wellness products, technology, and studies to stay current.
  • Oversaw daily office operations focused on resolving guest inquiries, driving sales, and reducing overhead cost.
  • Communicated and strategized with Spa Director ways to optimize ways to motivate staff, meet and exceed retail sales goals, and increase return rate of guests.
  • Facilitated and improved interdepartmental communication and teamwork to ensure quality and customer satisfaction.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Created and implemented Initiated new hire training manual, to improve associates and attendants performances in sales process, customer relations, enhanced performance.
03/2012 to 12/2016
Spa Concierge Montage Hotel Beverly Hills City, STATE,
  • Managed day-to-day operations of a 20,000-sq. ft in accordance to Spa standards, OSHA and Safety Regulations.
  • Directed team of 17-40 personnel in busy hotel spa of 17 treatment rooms.
  • Supported a Spa orientation program for employees to receive the appropriate new hire training for optimal employee performance.
  • Worked with vendors to introduce and train staff on new product lines and spa equipment for proper handling and usage of products and increase retail revenue.
  • Provided an all-inclusive guest service experience and request fulfillments from dry cleaning to dining, to travel arrangements per Hotel Standards.
08/2007 to 01/2011
Supervisor/Personal Shopper/Merchandiser Loehmann’s Pasadena City, STATE,
  • Managed the day-to-day operations of multiple departments by merchandizing and maintaining visual appeal.
  • Implemented strategies to drive store and department sales.
  • Ensured customer needs were met, complaints resolved and service was quick and efficient by implementing strategies to improve customer service.
  • Responsible for managing a team of 15-20 and creating staff schedule to meet business levels.
  • Built a stable and long-term professional relationship with customers.
  • Networked with local businesses to boost presence and sales of assigned Departments and Store.
  • Monitor competitor’s offers, displays, and promotions and report back to Store Manager to stay current and competitive.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Merchandised attractive shelf displays with current offerings to drive store sales.
  • Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.
  • Conferred with customers to understand needs and make targeted [Product or Service] recommendations.
Expected in 2015
Bachelor of Arts: Applied Linguistics, Gender Studies and Communications
University of California, Los Angeles - Los Angeles, CA,
Native or Bilingual

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School Attended

  • University of California, Los Angeles

Job Titles Held:

  • Interior Decorator
  • Lead Spa Concierge
  • Spa Concierge
  • Supervisor/Personal Shopper/Merchandiser


  • Bachelor of Arts

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