I collected customer feedback and made process changes to exceed customer satisfaction goals. Also I provided accurate and appropriate information in response to customer inquiries. Properly directed inbound calls in phone queues to improve call flow. Lastly, I used my keyboarding skills the whole shift with this job.
I took necessary steps to meet customer needs and effectively resolve food or service issues. I recorded customer orders and repeated them back in a clear, understandable manner.Served fresh, hot food with a smile in a timely manner. Also cleaned food preparation areas, cooking surfaces, and utensils.Frequently washed and sanitized hands, food areas and food preparation tools. I closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.Up-sold additional menu items, beverages and desserts to increase restaurant profits.
I accepted payment from customers and made change as necessary. Also I assisted diners with seating as needed. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area. I stocked supplies in serving stations, cupboards, refrigerators, and salad bars. I took beverage and food orders for customers. Lastly,I made sure they were satisfied with the service.
|Skills||Experience||Total Years||Last Used|
|Excel||yes||5||3 years ago|
|Powerpoint||yes||7||2 years ago|
I am a 22 year old seeking to build up my knowledge. I plan on going to college really soon to continue my education. I love trying different types of work for the experience. I also like doing it to have more things I am qualified to do under my belt. With that being said now since I have done that I am looking for a job/ career to grow with. I have been a dedicated customer service representative. I have also did data entry and typing for a while. I have worked in the food industry as well. I've did other jobs such as carnival work, baby sitting, and some other things. I am motivated by family, success, and growth within my company. I've always maintained customer satisfaction. Lastly, I love to contribute anything I can to help my companies success.
English has been my favorite subject since I was young and just beginning school. I still is because I love writing poems, stories, and reading interesting things. I was apart of the college forward program. I also was a member of the hospitality club. I completed food and beverage operations as an addition to my others. I volunteered with adopt-a-highway in ROTC. Last but not least I achieved a 3.3 G.P.A score upon graduating.
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