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Intent Analyst Resume Example

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INTENT ANALYST
Experience
Business care representative05/2016 to 09/2016Bickford Senior LivingCrystal Lake , ILI worked as a business care representative for T-mobile. I loved resolving each customers issue. I love using my typing skills during and outside of work. I took high volume inbound calls. I also made outbound calls for follow-ups with customers. I took calls for billing issues, technical support, and orders, etc.
Intent Analyst10/2013 to 02/2016InteractionsCity , STATE

I collected customer feedback and made process changes to exceed customer satisfaction goals. Also I provided accurate and appropriate information in response to customer inquiries. Properly directed inbound calls in phone queues to improve call flow. Lastly, I used my keyboarding skills the whole shift with this job.

Skating carhop and fountain06/2011 to 10/2011Sonic Drive-InCity , STATE

I took necessary steps to meet customer needs and effectively resolve food or service issues. I recorded customer orders and repeated them back in a clear, understandable manner.Served fresh, hot food with a smile in a timely manner. Also cleaned food preparation areas, cooking surfaces, and utensils.Frequently washed and sanitized hands, food areas and food preparation tools. I closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.Up-sold additional menu items, beverages and desserts to increase restaurant profits.

Host, server, and cashier06/2010 to 02/2011Denny's RestaurantCity , STATE

I accepted payment from customers and made change as necessary. Also I assisted diners with seating as needed. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area. I stocked supplies in serving stations, cupboards, refrigerators, and salad bars. I took beverage and food orders for customers. Lastly,I made sure they were satisfied with the service.

Highlights
  • Reliable team worker
  • Math and language skills
  • Neat, clean and professional appearance
  • Cash handling
  • Positive hard worker 
  • Excellent multi-tasker
  • Engaging personality
  • Food handling knowledge
  • Troubleshooting skills
  • Keyboarding skills
Technical Skills
SkillsExperienceTotal YearsLast Used
Keyboarding SkillsYes 7present
Microsoft wordYes7present
Windows knowledge Yes7present
Excelyes53 years ago
Powerpointyes72 years ago
Summary

I am a 22 year old seeking to build up my knowledge. I plan on going to college really soon to continue my education. I love trying different types of work for the experience. I also like doing it to have more things I am qualified to do under my belt. With that being said now since I have done that I am looking for a job/ career to grow with. I have been a dedicated customer service representative. I have also did data entry and typing for a while. I have worked in the food industry as well. I've did other jobs such as carnival work, baby sitting, and some other things. I am motivated by family, success, and growth within my company. I've always maintained customer satisfaction. Lastly, I love to contribute anything I can to help my companies success.

Education
High School Diploma2012Del Valle High SchoolCity, State, United States

English has been my favorite subject since I was young and just beginning school. I still is because I love writing poems, stories, and reading interesting things. I was apart of the college forward program. I also was a member of the hospitality club. I completed food and beverage operations as an addition to my others. I volunteered with adopt-a-highway in ROTC. Last but not least I achieved a 3.3 G.P.A score upon graduating.

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

81Good
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Measurable results
  • Strong summary
  • Typos

Resume Overview

School Attended

  • Del Valle High School

Job Titles Held:

  • Business care representative
  • Intent Analyst
  • Skating carhop and fountain
  • Host, server, and cashier

Degrees

  • High School Diploma 2012

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