Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Active listening skills
Strong organizational skills
Sharp problem solver
Seasoned in conflict resolution
Telephone inquiries specialist
Excellent communication skills
Advanced MS Office Suite knowledge
Florida State College at JacksonvilleJanuary 2009 to CurrentJacksonville, FL
Instructional Coordinator for Nursing Programs Possess excellent people and communication skills, organized, detail-orientation, creative and energetic to handle diverse workloads and rapidly changing priorities and maintaining a balanced perspective.
Facilitate orientation for student support to include admissions, course scheduling, enrollment management, mentoring, recruiting, to ensure student success and retention in credit and non-credit courses.
Create, evaluate, and implement program policies and procedures within institutional state guidelines.
Coordinates intra- and inter-departmental communications.
Analyze and review the performance of administrative functions under charge for the purpose of improving efficiency, maximizing resources, and ensuring accuracy in task performance.
Routinely manage, coordinate and negotiate all logistical arrangements for meetings including room reservations, setups, etc.
Using online reservation system, I also coordinate and schedule all air/ground travel reservations, hotel accommodates, and direction.
I routinely voucher all trips timely following return from travel.
Monitor existing documents to ensure they remain thorough, accurate and up-to-date Participate in specific assigned project/s within and outside team.
Monitors and manages assigned budgets, to include grant budgets where applicable.
Oversees the maintenance of accounting records for department, i.e., billing, purchase orders expenditures, revenues, inventory, and payroll.
Florida State College at JacksonvilleJanuary 1992 to January 2009Instructional Coordinator Jacksonville, FL
Proven ability as a leader, team builder and motivator Consistent, positive feedback from administrators, faculty, staff and students in regard to vision, dedication, creativity and assertiveness Directed complex projects from concept to fully operational status Developed and maintained all external contracts from external clients Communicated regularly with client management to address ongoing strategies and concerns.
Developed and established electronic tracking databases for departmental budgets, requisitions purchases, blanket purchase orders, p-card expenses, grant funded projects, and reconciliation of monthly expenditures.
Attended Stake Holders Meetings and distribute pertinent information to all members 'peers and subordinates Scheduled and maintained calendars and meetings for Administrators and Program Managers Coordinated and performed in a lead capacity in any special projects that may be complex/ specialized in a nature as assigned.
Assisted supervisor as directed in performing administrative support duties to develop, analyze and provide recommendation for budget modification and revisions.
Established statistics report that reduced inaccuracies.
Florida State CollegeJanuary 2003Adjunct Instructor Jacksonville, FL
Create innovative curriculum and instructional activities.
Integrates life, career skills, academics and communication literacy.
Instruction focus on student learning outcomes of institutional expectations, academic skills, career decisions, time and financial management, knowledge of resources, awareness, and social diversity.
Adopting and understanding a healthy lifestyle, community engagement and service learning.
Florida State CollegeJanuary 2007Adjunct Instructor Jacksonville, FL
Preceptor/ mentor to numerous high school students who subsequently received four-year scholarship to state universities.
Instruction focus on students demonstration and knowledge of basic computer concepts and computer terminology.
Teamwork and collaboration among all students.
Students created and design original products using Microsoft Excel, Access, Word and PowerPoint.
Nova Southeastern UniversityM.S: Management & Administration Education ProgramFort Lauderdale, FLManagement & Administration Education Program
Edward Waters CollegeB.A: Business Administration/Organizational ManagementJacksonville, FLGPA: Cum LaudeBusiness Administration/Organizational Management Cum Laude
academic, accounting, administrative functions, administrative support, basic, billing, budgets, budget, communication skills, concept, client management, contracts, creativity, credit, clients, databases, direction, Financial, financial management, focus, Instruction, Internet usage, inventory, team builder, Meetings, mentor, mentoring, Access, Microsoft Excel, Microsoft Office Suite, PowerPoint, Word, Monitors, Nursing, payroll, policies, recruiting, scheduling, statistics, supervisor, Teamwork, vision