Seasoned customer service specialist with background in providing advice on diverse customer situations.Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.Results-driven Customer Service Representative with proven ability to establish rapport with clients.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.Highly enthusiastic customer service professional with 10 years client interface experience.
Core Qualifications
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Experience
Installer, 11/2014 to 02/2015 – , ,
Rain For Rent
Set up and perform hand assembly operations on components, sub-assemblies and assemblies. Assemble components with hand and power tools. Assessed work for errors or compliance issues and make corrections and modifications when necessary. Certified and skilled forklift operator. Retrieve correct materials from product inventory to perform various fabrication duties. Reviewed and verify all work was in compliance with sales orders and customer requirements. Improve knowledge and productivity through continuous education and learning from foreman and senior assemblers.Unloaded, picked, staged and loaded products for shipping.Transported goods from racks, shelves and vehicles.Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.Used propane forklift to load trailer at warehouse.Loaded flat bed by forklift and hand truck.
Equipment Operator, 06/2014 to 12/2014 Grande Communications Networks, Llc – , , Serviced and maintained vehicles and heavy equipment. Operated equipment safely and efficiently at all times. Operate crane to move and lift materials and large objects. Deliver concrete from plant to job sites in tanker trucks. Loaded proper materials while abiding by all safety and legal standards. Operate and maintain a forklift truck in a safe and efficient manner. Executed daily ore-trip and post-trip inspections and documentation in compliance with DOT guidelines and company policies. Perform walk around inspection of 48 foot tractor trailer. Read maps and follow written geographic directions. Secure cargo against inclement weather, pilferage and damage. Weighed materials or product and recorded weight and other production data on tags or labels. Maneuvered trucks into loading or unloading position, following signals from loading crew and checking that vehicle and unloading equipment are properly positioned. Check load accuracy and stability before each trip. Operated a tractor trailer combination in urban, suburban and rural environments and in all types of weather conditions.
Mall Manager, 12/2009 to 06/2014 – , ,
Piercing Pagoda
Managed multiple locations totaling to a $1.2 million dollars portfolio. Achieved 115% of sales quota within the first year as Sales Manager. Increased market share by 30% over the course of 3 years. Resolve all customers concerns regarding sales and service. Hired and/or trained sales staff for all new locations. Recruited and interview all personnel for the greater Bakersfield area. Identify staff vacancies and recruited, interviewed and selected applicants. Served as a link between management and employees by handling questions, interpreting and administrating contracts and helping resolve work-related problems.
Assistant Manager, 11/2006 to 12/2009 – , ,
Precision Time
Deliver excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolve complaints. Design and implemented customer satisfaction metrics. Open a new store location and assisted in recruiting and training new staff. Stocked and restocked inventory when shipments were received. Reorganize the sale shelves to meet company demands. Direct and supervise employees engage in sales, inventory-taking and reconciling cash receipts. Trained staff to deliver exceptional quality of customer service. Completed a series of training sessions to advance from Assistant Manager to Store Manager.
Education
High School Diploma: , Expected in 2002 South High School - Bakersfield, CA GPA: 2002 High School Diploma, South High School - Bakersfield, CA.
Professional Affiliations
Accomplishments
Award-Winning retail sales and customer service expert. Consistently meets commissioned-based sales goals. Driven to exceed sales goals and corner the market. Excellence sense of direction and capacity to work long hours. Highly motivated to produce quality work with tight deadlines and with safety in mind. Detailed-oriented who works effectively without supervision. Proficiency in multitasking and maintaining a safe and efficient work area
MS Office proficient
Team Leadership
Resolution-Oriented
Established track record of exceptional sales results
Compelling leadership skills
Exceptional multi-tasker
Customer oriented
Forklift Certified
Certifications
CPR Forklift Certified Certified and skilled forklift operator.
Languages
Fluent in English and Spanish
Skills
Sales, As Sales, Contracts, Market Share, Million, Of Sales, Quota, Sales And, Sales Manager, Sales Quota, Sales Staff, Trained Sales, Inventory, Cash, Customer Inquiries, Customer Service, Greeting, In Sales, Metrics, Receptionist, Reconciling, Recruiting, Retail Sales, Satisfaction, The Sale, Training, Forklift, Concrete, Documentation, Dot, Heavy Equipment, Inspection, Inspections, Read Maps, Tractor Trailer, Award, Cdl, Cdl Class A, Class, Clean Mvr, Comprehensive Large Array Data Stewardship System, Cpr, Cpr/, Dot Regulations, Exceed, Forklift Certified, Leadership Skills, Ms Office, Multi-tasker, Multitasking, Retail, Retail Marketing, Sales Goals, Assembly, Fabrication, Hand Assembly, Operations, Sales Orders, Sub-assemblies, With Sales
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