Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Committed Independent Provider offering ten plus years in home healthcare. Dedicated to delivering consistent and focused attention to client safety, comfort and dignity. Well-versed in direct patient care and recordkeeping with passion for helping others.

Detail-oriented in maintaining clean and organized personal areas to support daily living safety. First-rate communication, time management and recordkeeping abilities.

Pleasant Patient Access Specialist. Dedicated to keeping the patients' best interest in mind. Prompt and courteous with the ability to meet or exceed all performance standards.

Efficient, accuracy-driven, and successful at delivering key clerical support to internal teams, clients and customers. Reliable and enthusiastic, with front desk service experience. Self-Motivated work ethic with the ability to perform effectively in independent or team environments.

  • Insurance Verification (4 years),
  • Registration (3 year)
  • Proficient in Soarian and Epic
  • PC Proficient
  • Critical thinking
  • Protected Health Information
  • Patient Contact
  • Detail-oriented
  • Excellent work ethic
  • Teamwork
  • First Aid/CPR
  • Compassion
  • Verbal and written communication
  • Good telephone etiquette
Work History
12/2008 to Current Independent Provider St. Luke's Health System | Mccall, ID,
  • Provide services to individuals with Developmentally Different Abilities.
  • Provided consumer with assistance in completing daily living tasks, effectively reducing daily burden on family members.
  • Reported any unusual or urgent circumstances in patients’ condition or environment immediately.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Increased knowledge and medical terminology prowess through continuing education.
  • Delivered assistance to elderly clients in daily activities including bathing, dressing, and care for incontinence.
  • Helped clients with managed home care.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Used Microsoft Excel and Word to maintain records of services performed and other legally required compliance documentation.
  • Completed entries in log books, journals and care plans to accurately report client progress.
07/2019 to 06/2020 Hospital Office Associate Whataburger Restaurants Llc | Orange Park, FL,
  • Delivered clerical support by handling a range of routine and special requirements.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Collected and validated patient demographics and insurance information.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Contacted insurance companies for patient medical billing operations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Maintained spreadsheets in Excel to track and chart information.
  • Skilled in Soarian and Epic
01/2016 to 04/2019 Patient Access Specialist Summa Health | City, STATE,

  • Utilized Multiple resources including Epic, Availity, Evicore,  AIM and individual insurance sites, to ensure accurate and up to date authorization information, to enable accurate and timely payment by insurance.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Contacted insurance companies to ascertain pertinent information regarding policies and payment-benefits for patient.
  • Verified client information by analyzing existing evidence on file and or calling patient if needed to update information.
  • Observed strict procedures to protect sensitive patient information, including medical records and payment data.
  • Generated Billing Estimates with ClearQuote
  •  Informed clients about Benefit plan coverage. 
06/2013 to 01/2016 Service Ambassador Summa Health | City, STATE,
  • Created positive first impressions for patients, families, and visitors when entering various key access points.
  • Efficiently provided direct assistance to patients, families, and visitors ranging from confirmation of scheduled appointments, pre-registration status, testing, department locations, etc.
  • Interacted with employees in a team-centered approach for various support venues which included, but not limited to: Volunteers, Central Transport, Valet, others.
Expected in 1986 High School Diploma | Springfield High School, Springfield, OH GPA:

Independent Health Care Provider. 

CPR & First Aid

Medication Administration

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School Attended

  • Springfield High School

Job Titles Held:

  • Independent Provider
  • Hospital Office Associate
  • Patient Access Specialist
  • Service Ambassador


  • High School Diploma

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