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Independent Contractor Resume Example

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INDEPENDENT CONTRACTOR
Professional Summary
Collaborative, focused, adaptable, and knowledgeable IT professional with extensive experience in network security, network and wireless device support, hardware and software installation, cell phone support, problem-solving/troubleshooting, and customer service.
Skills
  • Hardware troubleshooting
  • Windows OS (98/NT/XP/Vista/7/8.1)
  • Microsoft Office (2003-2013)
  • SharePoint 2010
  • Windows Server 2003
  • MacAfee Endpoint Protection
  • Android OS
  • Apple iOS
  • Remote Desktop
  • IBM Big Fix
  • Mac OS
  • Adobe Creative Suite (limited)
  • Visual Basic (limited)
  • Linux/Unix (limited)
  • BlackBerry (limited)


Work History
Independent ContractorNov 2015 - Current
Amazon Mechanical TurkAmazon.com
  • Performed a wide variety of cloud-based labor tasks including writing, transcription, data entry, image categorization, audio and video annotation, and search engine ranking.
  • Self-paced environment that requires great attention to detail as well as critical problem solving and professional communication with staff of various universities.
  • Increased typing speed, improved software skills with Windows based programs, and maintained records of work.



Desktop Support TechnicianOct 2014 - Nov 2015
Computer GeeksWashington, DC
  • Serving as a technician for an on-call computer support team.
  • Provide support to individual consumers and small business.
  • Primary responsibilities include laptop installation and setup, mobile device support (Android and Apple), software setup and troubleshooting, printer installation, hardware installation and troubleshooting.
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Assisted customers with order placing.


Information Technology SpecialistJun 2009 - Oct 2014
United States Department of AgricultureBeltsville, MD
  • Provided technical support for 300 researchers and staff in the USDA Agricultural Research Services.
  • First as a volunteer.
  • Set up PC and Apple desktops and laptops and all types of mobile devices.
  • Remained up-to-date on the latest technologies and solutions applicable to company products.Installed software, modified and repaired hardware and resolved technical issues.Provided base level IT support to non-technical personnel within the business.
  • Researched, troubleshot and resolved complex problems independently.
  • Managed customers' expectations and experience to a high degree of customer satisfaction.







Computer Support SpecialistSep 2004 - Nov 2008
South Dakota State UniversityBrookings, SD
  • Supported 150 faculty and staff in the SDSU Plant Science Department.
  • Responsibilities included teaching faculty basic PC operation for basic functionality, performing hardware and software upgrades (including migration to new operating systems), printer and copier networking and troubleshooting, ensured adequate system security (e.g, virus protection and passwords) for new systems entering the SDSU system, created new email and Active Directory accounts for faculty.
  • Project highlights include

InternJun 2002 - Aug 2002
Interstate Telecommunications CooperativeBrookings, SD
  • Assisted with the installation and maintenance of the coop web server, performed desktop support/troubleshooting for customers, solved network-related issues, and designed a help page for consumers seeking troubleshoot advice.

Computer Web Graphics Design SpecialistJun 2000 - Aug 2000
South Dakota State UniversityBrookings, SD
  • Created original graphical depictions of genetic engineering procedures, designed graphics and animations for existing web page, and ensured functionality of integrated designs.

Education
Associate of Applied Science: Spring 2003
Lake Area Technical InstituteWatertown, SD

High School Diploma: May 2001
Brookings High SchoolBrookings, SD
Certifications
A+ Certification *CISCO I and II Certification *Deploying Windows Vista Business Desktops
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Resume Overview

Companies Worked For:

  • Amazon Mechanical Turk
  • Computer Geeks
  • United States Department of Agriculture
  • South Dakota State University
  • Interstate Telecommunications Cooperative

School Attended

  • Lake Area Technical Institute
  • Brookings High School

Job Titles Held:

  • Independent Contractor
  • Desktop Support Technician
  • Information Technology Specialist
  • Computer Support Specialist
  • Intern
  • Computer Web Graphics Design Specialist

Degrees

  • Associate of Applied Science : Spring 2003
    High School Diploma : May 2001

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