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Implementation Specialist I Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, San Francisco, CA 94105
:
Professional Summary
Decisive and detailed oriented individual experienced in impacting business performance with successful leadership strategies, tactical decision making and forward-thinking approaches. Strategic problem solver, change and visionary leader with success at implementing plans to meet current and future business needs. Strengths in business administration management and human capital backed by higher education training in Human Resource Management. Focused in promoting a positive and inclusive work environment with excellent communication skills and an ability to prioritize and manage multiple tasks.
Skills
  • Business Administration Management
  • Data management
  • HR policies and administrative support
  • Conflict management
  • Operations management
  • Business plan development
  • Mentoring and training
  • Adaptability and effective communication
  • Accounting, Logistics
  • Administrative support, Marketing
  • Streamline, Meetings
  • Attention to detail, Mentoring
  • Business Administration, Excel
  • Business operations, Microsoft word
  • Business plan development, Negotiation
  • Cash flow, Operations management
  • Cash handling, Organizational
  • Closing, Peak
  • Coaching, Personnel
  • Conflict management, Phone system
  • Contracts, Policies
  • Cooking, POS
  • Credit, Processes
  • Clients, Purchasing
  • Client, Quality
  • Customer satisfaction, Routing
  • Customer service, Safety
  • Data management, Sales
  • Databases, Selling
  • Economics, Scheduling
  • Finance, Spanish
  • Financial, Spreadsheet
  • Forecasting, Staffing
  • Human Resources, Strategy
  • HR, Strategic Management
  • International Business, Supervisor
  • Inventory, Training programs
  • Labor relations, Type
  • Team Building
  • Leadership
Education
University of New Haven West Haven, CT Expected in 01/2021 Master : Business Administration | Human Resource Management - GPA : GPA: 3.37, 41.500 Disciplinary Case Competition - 2nd place
, Expected in 2019 MBA : Sustainability - GPA :
, Expected in 2018 : - GPA : Multicultural Issues Workplace, Management Process, Management of Human Resources, Leading Organizational Strategy & Change, Strategic Management, Finance, Marketing, Accounting, International Business & Negotiation, Leadership & Team Building, Economics, Business Analytics
Johnson & Wales University Providence, RI Expected in 08/2013 Bachelor of Science : Service Management, Wellness & Sustainability - GPA : GPA: 2.9
Johnson & Wales University Providence, RI Expected in 05/2011 Associate of Science : Culinary Arts - GPA : GPA: 2.8
Robert E. Fitch High School Groton, CT Expected in 06/2009 High School Diploma : - GPA :
Work History
Adp - Implementation Specialist I
Santa Fe, NM, 02/2021 - Current
  • Salary: $15.15/ hour Job Type: Full-time Remote, 40 hours /week Supervisor: Ashley Nazarian (800) 876-2312.
  • May Contact.
  • Oversee aspects of new client implementations projects, including documenting client requirements, updating appropriate internal systems, tracking project milestones, and providing regular feedback to clients.
  • Responsible for the daily management of client users & verifying payment information.
  • Work with internal departments, Client Services, Operations, and other business areas, ensuring that the customer expectations are identified, documented, communicated, and successfully completed.
  • Work with department staff to implement ongoing process improvements, specific to detailed processes.
  • Suggest solutions to developing problems during project so that correct modifications could be made.
Alakaina Family Of Companies - Data Analyst
Adelphi, MD, 09/2020 - 02/2021
  • Salary: $15/ hour Job Type: Remote Temp, full-time 40 hours/week Supervisor: Ashley Nazarian (800) 876-2312.
  • May Contact.
  • Interpreted data, analyzing results and cross reference information.
  • Acquired data from primary or secondary data sources and maintaining databases.
  • Produced status reports using advanced Excel spreadsheet functions.
  • Utilized multiple application and software to manage and track customer activity.
Great Wolf Lodge - Restaurant Manager
Shawnee On Delaware, PA, 07/2020 - 09/2020
  • Salary: $23/ hour Job Type: 30 hours per week, part-time Supervisor: Jon Kodama (860) 222-3876.
  • May Contact.
  • Carefully trained and supervised staff of up to twenty on proper customer service practices and maintained adequate staffing and minimize overtime.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last-minute menu changes.
  • Regularly reviewed product quality to maintain healthy work environments.
  • Ensured compliance with sanitation and safety regulations.
Cache Creek Casino Resort - Assistant Restaurant Manager
Brooks, CA, 10/2018 - 08/2020
  • Salary: $44,000 / year Job Type: 48 hours per week, full-time Supervisor: Giochino Calabro (631) 484-8906.
  • May contact.
  • Managed and trained team members on effective customer service methods, operations, and procedures in various departments with staff of up to 25 personnel.
  • Developed, implemented, and managed operational plans to promote profitable food and beverage sales.
  • Prepared weekly employee work schedules and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Developed prices and menus based on inventory costs, selling trends using purchasing history and financial reports.
  • Maintained effective supply levels by monitoring and reordering food and dry goods by forecasting business levels.
  • Coordinated logistics and execution for department meetings and training sessions, including preparing training material using Microsoft word processing software.
  • Answered multi-line phone system, routing calls, delivering messages to staff, responding to emails, and greeting visitors.
  • Supported department manager with talent acquisition in scheduling prescreening interviews, conducting interviews & planning for future open positions.
  • Documented, presented, and followed up on associate progressive discipline.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Momofuku - Front of House Manager
New York, NY, 04/2017 - 10/2019
  • Salary: $18.95 / hour Job Type: 50 hours per week, full-time / 20 hours per week part-time (off-season) Supervisor: Mari Kodama (860) 415-8123.
  • May contact.
  • Managed day-to-day FOH operations to drive business sales reaching up to $13, ooo in revenue.
  • Led and trained staff of up to 27 team members on effective customer service methods, business operations and procedures through coaching and training programs for service and sales techniques.
  • Processed new hire paperwork, maintained associate files, and managed labor relations.
  • Controlled all cash and credit transactions, cashing out register drawers and securing nightly bank deposits while abiding to company cash handling procedures and policies Delegated tasks effectively and lead a team through high peak business hours.
  • Interacted positively with customers and addressed guest concerns to resolved issues to guests satisfaction.
  • Ensured accurate inventory counts – weekly and/or monthly based on area of responsibility.
  • Oversaw stock levels, ordering supplies to maintain par levels.
Great Wolf Lodge - Restaurant Manager
Skytop, PA, 05/2018 - 10/2018
  • Salary: $19.00 / hour Job Type: 30 hours per week, part-time/seasonal Supervisor: Mario Bekiaris (860) 222-8440.
  • May contact.
  • Managed and trained team members on effective customer service methods, operations, and procedures in various departments with staff of up to 15 personnel.
  • Led and directed team members on effective customer service methods, food service operations, and procedures.
  • Organized and coordinated training sessions for operational objectives & goals.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last-minute menu changes.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Resolved challenging customer complaints and concerns to full satisfaction, promoting brand loyalty and maximizing repeat business.
Aimbridge Hospitality - Food & Beverage Supervisor
Emporia, VA, 09/2015 - 10/2018
The Tjx Companies, Inc. - Retail Associate
Richmond, VA, 11/2014 - 04/2016
  • Salary: $11.00 / hour Job Type: 25 hours per week, part-time Supervisor: Angela Russo 860-271-7475.
  • Demonstrated selling, incentive, and product knowledge strategies.
  • Drove store goals by actively staying informed about latest sales offerings and loyalty programs.
  • Maintained clean, organized inventory and curated displays of rotating seasonal clothing and accessories.
  • Happily, guided customers through the process of successfully finding their ideal styles and sizes.
  • Meticulously handled POS system transactions including credit, cash, exchanges, returns and refunds to guarantee seamless and accurate cash flow.
  • Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction.
Aimbridge Hospitality - Food & Beverage Supervisor
Findlay, OH, 02/2015 - 09/2015
  • Salary: $42,000 / year Job Type: 48 hours per week, full-time Supervisor: Giochino Calabro (631) 484-8906.
  • May Contact.
  • Supervised and trained team members on effective food service methods and procedures in various departments with staff of up to 20 personnel.
  • Created and deployed successful strategies to boost restaurant performance, streamline service processes and increase efficiency in different areas.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Assisted in training sessions and department meetings for operational objectives and goals.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages and supplies.
  • Coordinated and executed over 40 private corporate dinning events with contracts.
  • Greeted and interacted positively with customers, promoting specials, and providing information on key product offerings.
  • Monitored adherence to corporate policies, procedures, and standards as well as industry health and safety regulations.
Northwest By Southern Hospitality - Line Cook
Kennewick, WA, 04/2013 - 02/2015
  • Salary: $14.00 / hour Job Type: 30 hours per week, part-time/seasonal Supervisor: Mohammed Benjid 860-446-2600.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
Northwest By Southern Hospitality - Line Cook
Walla Walla, WA, 02/2013 - 09/2014
  • Salary: $14.00 / hour Job Type: 30 hours per week, part-time Supervisor: Andrew Fine 860-572-5305.
  • May Contact.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Developed process that reduced waste and improved supply turnover.
Northwest By Southern Hospitality - Line Cook
Springfield, OR, 05/2011 - 08/2011
  • Salary: $13.50 / hour Job Type: 45 hours per week, seasonal Supervisor: Steve 207-288-0346.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
Work History
DealerTrack / Cox Automotive - Implementation Specialist I
Groton, CT 02/2021 - Current
  • Salary: $15.15/ hour Job Type: Full-time Remote, 40 hours /week Supervisor: Ashley Nazarian (800) 876-2312.
  • May Contact.
  • Oversee aspects of new client implementations projects, including documenting client requirements, updating appropriate internal systems, tracking project milestones, and providing regular feedback to clients.
  • Responsible for the daily management of client users & verifying payment information.
  • Work with internal departments, Client Services, Operations, and other business areas, ensuring that the customer expectations are identified, documented, communicated, and successfully completed.
  • Work with department staff to implement ongoing process improvements, specific to detailed processes.
  • Suggest solutions to developing problems during project so that correct modifications could be made.
Atrium - Cox Automotive / DealerTrack - Data Analyst
Groton, CT 09/2020 - 02/2021
  • Salary: $15/ hour Job Type: Remote Temp, full-time 40 hours/week Supervisor: Ashley Nazarian (800) 876-2312.
  • May Contact.
  • Interpreted data, analyzing results and cross reference information.
  • Acquired data from primary or secondary data sources and maintaining databases.
  • Produced status reports using advanced Excel spreadsheet functions.
  • Utilized multiple application and software to manage and track customer activity.
Café Marina / Fish LLC - Restaurant Manager
Norwich, CT 07/2020 - 09/2020
  • Salary: $23/ hour Job Type: 30 hours per week, part-time Supervisor: Jon Kodama (860) 222-3876.
  • May Contact.
  • Carefully trained and supervised staff of up to twenty on proper customer service practices and maintained adequate staffing and minimize overtime.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last-minute menu changes.
  • Regularly reviewed product quality to maintain healthy work environments.
  • Ensured compliance with sanitation and safety regulations.
Mystic Marriott Hotel & Spa / Hersha Hospitality Management - Assistant Restaurant Manager
Groton, CT 10/2018 - 08/2020
  • Salary: $44,000 / year Job Type: 48 hours per week, full-time Supervisor: Giochino Calabro (631) 484-8906.
  • May contact.
  • Managed and trained team members on effective customer service methods, operations, and procedures in various departments with staff of up to 25 personnel.
  • Developed, implemented, and managed operational plans to promote profitable food and beverage sales.
  • Prepared weekly employee work schedules and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Developed prices and menus based on inventory costs, selling trends using purchasing history and financial reports.
  • Maintained effective supply levels by monitoring and reordering food and dry goods by forecasting business levels.
  • Coordinated logistics and execution for department meetings and training sessions, including preparing training material using Microsoft word processing software.
  • Answered multi-line phone system, routing calls, delivering messages to staff, responding to emails, and greeting visitors.
  • Supported department manager with talent acquisition in scheduling prescreening interviews, conducting interviews & planning for future open positions.
  • Documented, presented, and followed up on associate progressive discipline.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Breakwater / Jetty Grill LLC - Front of House Manager
Stonington, CT 04/2017 - 10/2019
  • Salary: $18.95 / hour Job Type: 50 hours per week, full-time / 20 hours per week part-time (off-season) Supervisor: Mari Kodama (860) 415-8123.
  • May contact.
  • Managed day-to-day FOH operations to drive business sales reaching up to $13, ooo in revenue.
  • Led and trained staff of up to 27 team members on effective customer service methods, business operations and procedures through coaching and training programs for service and sales techniques.
  • Processed new hire paperwork, maintained associate files, and managed labor relations.
  • Controlled all cash and credit transactions, cashing out register drawers and securing nightly bank deposits while abiding to company cash handling procedures and policies Delegated tasks effectively and lead a team through high peak business hours.
  • Interacted positively with customers and addressed guest concerns to resolved issues to guests satisfaction.
  • Ensured accurate inventory counts – weekly and/or monthly based on area of responsibility.
  • Oversaw stock levels, ordering supplies to maintain par levels.
Americas on the Wharf / Marina1 LLC - Restaurant Manager
Norwich, CT 05/2018 - 10/2018
  • Salary: $19.00 / hour Job Type: 30 hours per week, part-time/seasonal Supervisor: Mario Bekiaris (860) 222-8440.
  • May contact.
  • Managed and trained team members on effective customer service methods, operations, and procedures in various departments with staff of up to 15 personnel.
  • Led and directed team members on effective customer service methods, food service operations, and procedures.
  • Organized and coordinated training sessions for operational objectives & goals.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last-minute menu changes.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Resolved challenging customer complaints and concerns to full satisfaction, promoting brand loyalty and maximizing repeat business.
Mystic Marriott Hotel & Spa / Hersha Hospitality Management - Food & Beverage Supervisor
Groton, CT 09/2015 - 10/2018
Mystic Marriott Hotel & Spa / Waterford Hotel Group - Food & Beverage Supervisor
Groton, CT 02/2015 - 09/2015
  • Salary: $42,000 / year Job Type: 48 hours per week, full-time Supervisor: Giochino Calabro (631) 484-8906.
  • May Contact.
  • Supervised and trained team members on effective food service methods and procedures in various departments with staff of up to 20 personnel.
  • Created and deployed successful strategies to boost restaurant performance, streamline service processes and increase efficiency in different areas.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Assisted in training sessions and department meetings for operational objectives and goals.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages and supplies.
  • Coordinated and executed over 40 private corporate dinning events with contracts.
  • Greeted and interacted positively with customers, promoting specials, and providing information on key product offerings.
  • Monitored adherence to corporate policies, procedures, and standards as well as industry health and safety regulations.
Lane Bryant / Ascena Group - Retail Associate
Waterford, CT 11/2014 - 04/2016
  • Salary: $11.00 / hour Job Type: 25 hours per week, part-time Supervisor: Angela Russo 860-271-7475.
  • Demonstrated selling, incentive, and product knowledge strategies.
  • Drove store goals by actively staying informed about latest sales offerings and loyalty programs.
  • Maintained clean, organized inventory and curated displays of rotating seasonal clothing and accessories.
  • Happily, guided customers through the process of successfully finding their ideal styles and sizes.
  • Meticulously handled POS system transactions including credit, cash, exchanges, returns and refunds to guarantee seamless and accurate cash flow.
  • Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction.
Mystic Marriott Hotel & Spa / Waterford Hotel Group - Line Cook
Groton, CT 04/2013 - 02/2015
  • Salary: $14.00 / hour Job Type: 30 hours per week, part-time/seasonal Supervisor: Mohammed Benjid 860-446-2600.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
Latitude 41 / Coastal Gourmet Catering - Line Cook
Mystic, CT 02/2013 - 09/2014
  • Salary: $14.00 / hour Job Type: 30 hours per week, part-time Supervisor: Andrew Fine 860-572-5305.
  • May Contact.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Developed process that reduced waste and improved supply turnover.
Stewman's Lobster Pound - Line Cook
Bar Harbor, ME 05/2011 - 08/2011
  • Salary: $13.50 / hour Job Type: 45 hours per week, seasonal Supervisor: Steve 207-288-0346.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
Languages
Spanish Native / Bilingual
Skills
  • Business Administration Management
  • Data management
  • HR policies and administrative support
  • Conflict management
  • Operations management
  • Business plan development
  • Mentoring and training
  • Adaptability and effective communication,
  • Accounting, administrative support, streamline, attention to detail, Business Administration, business operations, Business plan development, cash flow, cash handling, closing, coaching, Conflict management, contracts, cooking, credit, clients, Client, customer satisfaction, customer service, Data management, databases, Economics, Finance, financial, forecasting, Human Resources, HR, International Business, inventory, labor relations, Team Building, Leadership, logistics, Marketing, meetings, Mentoring, Excel, Microsoft word, Negotiation, Operations management, Organizational, peak, personnel, phone system, policies, POS, processes, purchasing, quality, routing, safety, sales, selling, scheduling, Spanish, spreadsheet, staffing, Strategy, Strategic Management, Supervisor, training programs, Type
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    Resume Overview

    School Attended
    • University of New Haven
    • Johnson & Wales University
    • Johnson & Wales University
    • Robert E. Fitch High School
    Job Titles Held:
    • Implementation Specialist I
    • Data Analyst
    • Restaurant Manager
    • Assistant Restaurant Manager
    • Front of House Manager
    • Restaurant Manager
    • Food & Beverage Supervisor
    • Food & Beverage Supervisor
    • Retail Associate
    • Line Cook
    • Line Cook
    • Line Cook
    Degrees
    • Master
    • MBA
    • Bachelor of Science
    • Associate of Science
    • High School Diploma

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