Managed and coordinated staff education and developments by following nursing-patient care policy and procedure for all intravenous administration and, blood product administration, interventions and oncology services for port care.
middot; Provided continued education of department IV team staff to maintain IV care protocol and competencies.
Supervised and managed daily staffing schedule.
middot; Managed collection of personnel daily professional capabilities and documented yearly evaluation for employee performance evaluation and associated yearly compensation.
middot; Monitored IV department compliances to form committee pilots for trial corrective actions and new protocol.
middot; Maintained daily Interdepartmental relationship coordination with Pharmacy, all Nursing Services areas share practice standards, medication resources, equipment and professional relationship needs to improve work flow deliveries and communications and budget.
Monitored and Improved Quality Initiative monitoring for department quality standards and compliances.
middot; IV certification.
IV oncology medication certification.
middot; Microsoft Office, Outlook, Excel, and Power Point experience.
middot; 15 years experience in indirect and direct management of department staff members.
middot; Lead department representative for the staff education, department project development and pilot structures as well as surveillance of each program effectiveness and for training.
Clinical Care Coordinator Supervise, design and direct daily functions of assigned utilization management case load.
Communicate as Liaison for coordination of inpatient/ outpatient care DME, Medication Cost coverage, transitions of care with all coordinated equipment and supportive staff care.
Ethics and Hospice/Palliative Care coordinator Identify all stakeholders in Care Directives.
Lead team communications central to the effective design patient care plans.
Health Plan Policy review, interpretation management for reimbursement approvals, coding, denials, appeals, retro-review.
Central Member to defend Individual Health policy contents through the research of all pertinent data analysis.
Utilize Peer reviewed documentation held as pertinent criteria of practices.
Collaborate with all relevant management to assist in the refine all reviews and denial process when indicated.
middot; Policy and procedure development within care management program and new piloted programs.
Orientation Lead, Mentor and Evaluate new staff assignments to Care Management team.
Daily Team schedule.
Collaborates with Management review of daily schedule to ensure adequate department coverage.
Identifies and investigates any complaints and/or grievances in partnership with Quality Management department.
Assists in Quality Measures review, its testing and evaluation of statistics and reconstruct of program goals and outcomes.
Evaluates team productivity documents and educations for competency.
Conducts monthly case management and audits for assigned.
Information Systems Documentation Development Contributor and Liaison and Educator for inpatient care and private health care services Reviews audit results with manager for identification of improvement opportunities.
Assists to lead these identified causes to remedy process changes.
Assists in development of training programs to meet teams’ identified educational needs.
Participates and provides leadership in department staff meetings and performance improvement teams.
Adheres to the Hospital Policies and Procedures of Organization and Quality Care Management Maintains strict confidentiality of client, company and personnel information Demonstrates a strong commitment to the mission and values of the organization Adheres to company attendance standards and compliance.
Performs other duties as assigned Supervisory Responsibilities: 40 employees Competencies: Strong organizational and interpersonal skills Excellent written and verbal communication skills Detail oriented Ability to multi-task and work independently Ability to work in an autonomous role with minimal supervision Medical Terminology, Cancer Care and Treatment Plan and Management Delivery and monitoring of Chemotherapy and Radiation Treatment paln and follow-up assessments.
Integracare CorporationDirector of Resident Care Services Operations and Staff Development
Staff Education, Resident Care Elder Care Quality, Monitoring, Follow DPW regulations and Quality Initiative for PCH Licensing Renewal.
UPMC ST. MARGARET HOSPITALAspinwall, PASenior Care Coordinator
Provided direction to all aspects of diagnostic coding, insurance authorization and verification, concurrent reviews, and denial management.
Performed patient care initiatives and ensured compliance with quality assurance standards.
Compiled pros/cons for a collective evaluation of statistical results and researched outcomes.
Anticipated and identified health project issues/barriers and duplication.
Played a key role in the development and implementation of strategic plans for the department.
Handled project management initiatives, supervised team members, and ensured the attainment of organizational objectives.
Streamlined daily activities, enhanced efficiency, and introduced process improvements.
Played a key role in clinical training and attended professional development seminars to enhance performance.
Developed reports and informed management about complex issues and resolution strategies.
Staff Registered Nurse, Radiology Patient education for diagnostic and interventional radiological procedures.
Liaison/Communications and department relations in the hospital.
Accountability for pre and post procedure management.
Staff Nurse, Post Open Heart and Step Down Unit: Nursing Pool.
Staff Registered Nurse,48 Bed Medical Surgical Oncology:West Penn Hospital.
EHR: Liaison education and development of the Electronic Care Record for large inpatient hospital setting and document development.
Product utilized across entire healthcare system.(Cerner).
Robert Morris UniversityMaster of Organizational Leadership
La Roche CollegeMaster of Human Resource Management
Duquesne UniversityBachelor of Science: Nursing &ndashNursing &ndash
Certification in Intravenous Therapies in Oncology Medicine – UPMC Hospital of Pittsburgh
Director of Resident Care Service Operations and Staff Development Sr. Clinical Care Coordinator Interventional Radiology Lead Nurse Assistant Manager of ICCU and IV Team Leader Computer Chart e-Record Development UPMC SMMH COPD Initiative/Fine Award Member UPMC SMMH Care Management Initiative Project Red for Congestive Heart Failure(CHF), COPD ,Pneumonia, MI and Stroke. Quality Management Council Committee
budget, interpersonal skills, client, data analysis, Delivery, Detail oriented, direction, Documentation, Educator, Information Systems, insurance, interpretation, leadership, Medical Terminology, meetings, Mentor, Excel, Microsoft Office, Outlook, Power Point, Nursing, organizational, personnel, Policies, procedure development, coding, project development, project management, Quality, quality assurance, Quality Management, research, seminars, staffing, statistics, strategic plans, Supervisory, supervision, training programs, verbal communication skills, Excellent written
BCLS/ACLS Certified n LEADERSHIP & ACHIEVEMENTS Director of Resident Care Service Operations and Staff Development Sr. Clinical Care Coordinator Interventional Radiology Lead Nurse Assistant Manager of ICCU and IV Team Leader Computer Chart e-Record Development UPMC SMMH COPD Initiative/Fine Award Member UPMC SMMH Care Management Initiative Project Red for Congestive Heart Failure(CHF), COPD ,Pneumonia, MI and Stroke. Quality Management Council Committee