Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Experience
03/2013 to Current
Housekeeping Fairview Health Services – Saint Paul, MN,
Cleaned, sanitized and restocked bathrooms everyday to keep facilities fresh.
Swept and damp-mopped private stairways and hallways.
Kept utility sink rooms in clean, neat and orderly condition.
Used Clorox and Lysolcleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
Reported all maintenance issues to the housekeeping status board.
Used [Type] equipment and chemicals by following all manufacturer instructions to avoid burns, injuries and workplace accidents.
Stripped floors using electrical cleaning equipment.
Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
Dusted ceiling air conditioning diffusers and ventilation systems.
Organized supplies for efficient use based on expected customer needs.
Moved beds, sofas and [Type] furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.
Saved $[Amount] in annual labor costs through [Action] and [Action].
Implemented innovative [Type] step-savers, reducing average cleaning time per room from [Number] minutes to [Number] minutes.
Reduced average cleaning time per room from [Number] to [Number] minutes.
Led [Type] and [Type] training to boost customer satisfaction rating from [Number]% to [Number]%.
Created [Type] and [Type] reports with [Software] to maintain housekeeping budget.
Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
Swept and vacuumed floors, hallways and stairwells.
Spot cleaned carpets using industrial carpet cleaner.
Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
Draped and folded guests' clothing, paired shoes and neatly arranged toiletries.
Cleaned rooms to satisfaction of over [Number] daily clients.
Provided deep cleaning services for areas in need of additional sanitation.
Responded to guest requests for linens and [Type] items quickly, which increased patron satisfaction rates by [Number]% on company scorecards.
Stocked toilet tissue and paper towels, as well as other restroom supplies.
Checked [Number] rooms per day to verify vacancies post-checkout.
Assembled complimentary gift baskets and champagne to greet new guests upon arrival.
Replaced sheets and pillowcases daily and used hospitality corners on all beds.
Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
Changed and laundered sheets, removing stains by using [Type] cleaner to restore all linens to pristine condition.
Hand dusted and wiped clean office furniture, fixtures and window sills.
Interacted pleasantly with clients and patrons when performing daily duties.
Completed more than [Number] jobs each [Timeframe] while maintaining [Number]% satisfaction rating from customers.
Performed [Number] point cleaning system saving cleaning time per room from [Number] to [Number] minutes while maintaining hotel quality standards.
Coached new [Job title]s by demonstrating approved cleaning procedures.
Collected trash from premises and removed to designated areas to alleviate bad odors.
Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
Collected trash from receptacles and surfaces, discreetly removing items for disposal.
Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Replenished hotel amenities such as drinking glasses and writing supplies.
Swept and damp-mopped private stairways and hallways.
Washed and polished glass windows and doors to keep entryways clear and professional.
Thoroughly cleaned [Type] establishment, including rooms, lobbies, lounges and restrooms to maintain organized and welcoming environment.
Supervised employees and developed training programs to ensure maximum performance.
Supervised and supported all new personnel to maximize quality of service and performance.
08/2008 to 11/2012
Housekeeping AideTrinity Health Corporation – Granville, OH,
Checked [Number] rooms per day to verify vacancies post-checkout.
Cleaned, sanitized and restocked bathrooms every [Timeframe] to keep facilities fresh.
Changed and laundered sheets, removing stains by using [Type] cleaner to restore all linens to pristine condition.
Requested maintenance orders to fix non-working equipment and address any room damage.
Collected trash from receptacles and surfaces, discreetly removing items for disposal.
Used [Type] cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Moved beds, sofas and [Type] furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.
Dusted and vacuumed 10-14 assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily.
Interacted pleasantly with clients and patrons when performing daily duties.
Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
05/2005 to 05/2007
Assistant ManagerFleet Feet – Winston Salem, NC,
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Enforced company policies and procedures to strengthen operational standards across departments.
Coached and mentored employees by delivering training, guidance and performance monitoring.
Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
Delegated daily tasks to team members to optimize team productivity.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
06/2004 to 04/2006
Data Entry ClerkPeraton – Kekaha, HI,
Created new orders in [Software] to manage samples and associated data.
Completed over 10-key actions per hour with error rate.
Transferred completed work to manager for review and approval.
Maintained quality levels above prescribed minimums to support team productivity and efficiency.
Identified and corrected data entry errors to prevent duplication across systems.
Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Education and Training
Expected in 05/2002
High School Diploma: Tyrone Area High School - Tyrone, PA GPA:
Expected in
: South Hills School of Business And Technology - Altoona , P GPA:
Expected in
: Accounting and Computerized Office Spe South Hills School of Business And Technology - State College - Altoona, PA GPA:
Expected in
: Accounting And Computerized Office Specialist South Hills S - , GPA:
Expected in
: Accounting South Hills School of Business And Technology - State College - Altoona, PA GPA:
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School Attended
Tyrone Area High School
South Hills School of Business And Technology
South Hills School of Business And Technology - State College
South Hills S
South Hills School of Business And Technology - State College
