Service-centric Restaurant Supervisor with 1 years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance, and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention, and referrals. Focused on ensuring compliance with policies, procedures, regulations, and quality standards Practiced food services professional and leader with 2 years of experience overseeing the performance of hosting, waiting, and kitchen teams of up to 40 members. Experienced in development of procedural manuals and training guides. Skilled in handling guest complaints and special requests diplomatically. Astute at combining product knowledge with advanced understanding of best service practices. Experienced restaurant with over 1 years of experience in restaurant. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
- Staff Supervision
- Teamwork
- Employee Training
- Food Safety
- Stock Control
- Restaurant Policies and Procedures
- Cleaning
- Scheduling
- Staff Management
- Cash Handling
- Restaurant Operations
- Cash Register Operation
- Customer Complaint Resolution
- Service Quality Enhancements
- ServSafe
Cary, NC, 01/2016 - 01/2016
- Verified cleanliness and organization of storage areas and carts.
- Kept building entryway glass clean and polished for professional presentation.
- Removed waste paper and other trash from premises to designated area.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Dusted picture frames and wall hangings with cloth.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Picked up trash from parking lot and garden areas to keep those areas free of debris.
- Polished glass surfaces and windows.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Documented and reported all necessary facility and building repairs observed.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Fergus Falls, MN, 01/2016 - 06/2018
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Checked identification to enforce age regulations for alcoholic beverages.
- Bussed and reset 25 tables per shift, working efficiently to keep dining room and work areas clean.
- Prepared beverages and filled food orders for customers.
- Greeted and maintained relationships with regular customers.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Princeville, HI, 06/2019 - 08/2020
- Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
- Coordinated promotion of special menu items, motivating wait staff to increase sale of new specials and bundles.
- Effectively scheduled and allocated assigned team in alignment with operational and customer needs.
- Supervised efforts of teams within 100 guest capacity restaurant, ensuring timely and quality servicing of guests.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Greeted and interacted extensively with customers, promoting specials and providing details regarding key product offerings.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy
Your data is safe with us
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
- San Pedro Senior High School
Job Titles Held:
- HouseKeeping
- Server
- Restaurant Supervisor
Degrees
- High School Diploma
By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy