Dependable front desk associate bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.
Exceptional interpersonal communication
Consistently meet goals
Housekeeping , 01/2013
to 01/2013 Walt Disney World – Saratoga Springs Resort,
Orlando FL Trained for various positions throughout the entire department. Mostly responsible for cleanliness of guest rooms and public area according to the standards of the resort. Was also trained for house person, responsibilities including the cleanliness of public area and assuring all housekeepers had the correct materials needed for them to complete their task.
Duty Manager, 10/2012
to 01/2013 Country Inn and Suites – Matteson,
Responsibilities included: all front desk operations, overseeing housekeeping operations, and placing orders to satisfy the breakfast inventory. Trained, coached and mentored staff to ensure smooth adoption of the new work enviornment
Duty Manager , 02/2011
to 11/2012 Country Inn and Suites – Merrillville,
IN Responsibilities include: all front desk operations, overseeing housekeeping operations, maintenance and breakfast operations, food ordering to satisfy the breakfast inventory, payroll, Medallia guest satisfaction tracker.
Bachelor of Science: Hospitality and Tourism Management ,
Current Purdue University Calumet - Hammond,
R.O.S.E Award Recipient 2012 Recognition Of Service Excellence, given to only 12 recipients in the service industry out of the every business in the entire Northwest Indiana region.
Be Our Guest Silver Pin Part of the Carlson employee recognition program. Employee must receive 100 guest compliments in the online Medallia system in order to achieve the silver pin status, which is the 2nd highest status in the program only behind gold.