Housekeeping Professional offering 5 years of experience working in a cleaning environment. Additional area of expertise includes 2 years experience working as a packer and 5 years of data entry experience. Solid people skills and genuine customer interactions in-person, via email and by telephone in a variety of industries. Often maintain superior communications skills when dealing with internal and external customers. Always displays a professional personality, intent listener, trustworthy and able to maintain strict confidentially. Excellent general mathematics skills, offers good judgment, excellent multi-task skills and fast learner.
Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts. Disinfect equipment and supplies, using germicides or steam-operated sterilizers. Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met. Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas. Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors. Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items. Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers. Dust and polish furniture and equipment. Keep storage areas and carts well-stocked, clean, and tidy. Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
Load materials and products into package processing equipment. Clean containers, materials, supplies, or work areas, using cleaning solutions and hand tools. Record product, packaging, and order information on specified forms and records.
Examine and inspect containers, materials, and products to ensure that packing specifications are met. Measure, weigh, and count products and materials. Mark and label containers, container tags, or products, using marking tools. Place products or materials into containers, using hand tools and equipment. Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks. Transport packages to customers' vehicles. Assemble, line, and pad cartons, crates, and containers, using hand tools.
Read source documents such as canceled checks, sales reports, or bills, and enter data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners. Compile, sort and verify the accuracy of data before it is entered.
Compare data with source documents, or re-enter data in verification format to detect errors. Store completed documents in appropriate locations. Locate and correct data entry errors, or report them to supervisors. Maintain logs of activities and completed work. Load machines with required input or output media such as paper, cards, disks or tape.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Maintained the front desk and reception area in a neat and organized fashion.
Served as central point of contact for all outside vendors needing to gain access to the building.
Direct all incoming calls to appropriate extensions.
Dispersed incoming mail to correct recipients throughout the office.
Served as central point of contact for all outside vendors needing to gain access to the building..
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Faxing, copying and typing.
Use of daily planner to book boardroom and conference room for meetings.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Maintained and reserved the executive conference room calendar.
Alphabet filling.
Standardized department filing system to increase efficiency.
Direct all incoming calls to appropriate extensions.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Dispersed incoming mail to correct recipients throughout the office.
Handle PC-base tracking for all courier mail services.
Prepare overnight UPS shipping.
Maintain the ordering of office supplies.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Assist Human Resources in pulling of employee files and set up files for back round investigations.
Book conference room for meetings in Microsoft outlook.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Assist customers with insurance questions.
Provided accurate and appropriate information in response to customer inquiries.
Assist doctor and nurse with patients insurance for lab work.
Receive payments from customers over the phone/by check or credit card.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified airframes.
Maintained up-to-date records at all times.
Developed effective relationships with all call center departments through clear communication.
Very high volume call center.
AFFILIATIONS:4/1982 – 1/1986 United States Army National Guard (Reserve) Honorable Discharge
MIS: Personnel Records Specialist
Certificates:
Microsoft PowerPoint 2000
Microsoft Word 2000
Windows 95,98,2000, Microsoft Outlook, Microsoft Word, and Microsoft
Excel, SAP, Lotus 5.0, Solomon Accounting IV, Microsoft Mail Merge (SAP training 4/97). IBM –1400,4234,5262,IBM – AS – 400.
Working knowledge of the Internet Savvy
Companies Worked For:
School Attended
Job Titles Held:
Degrees
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