Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Housekeeping
Housekeeping understanding
Housekeeping duties
Light housekeeping
Communication and presentation
Residential customer service
Experience
02/2020 to 07/2020Housekeeping Diversicare | Humble, TX,
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.
Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Laundered sheets and removed stains to restore linens to pristine condition.
Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Interacted pleasantly with clients and guests when performing daily duties.
Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
11/2015 to 06/2019City Mail CarrierFedex | Santa Fe Springs, CA,
Cleaned and checked over vehicle after completion of all daily deliveries.
Observed road rules, weather and road conditions and other factors to maintain safe driving record.
Delivered mail along prescribed route and retrieved additional mail from relay boxes.
Sold stamps and money orders to mail customers along daily route.
Assisted customers in receiving oversized parcels by carrying items inside.
Routed all classes of mail in sequence of delivery along established route.
Separated mail to be transported to relay boxes along route for subsequent delivery.
Obtained receipts for registered and certain insured mail.
Delivered various types of mail on routes according to strict timelines.
Handled undeliverable mail in accordance with established procedures.
Improved customer satisfaction by finding creative solutions to problems.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Earned reputation for good attendance and hard work.
03/2010 to 10/2015Sanitation WorkerFedex | Sioux Falls, SD,
Handled and stored hazardous chemicals safely to prevent injury or illness.
Used brooms, mops and vacuum cleaners to remove dirt and debris from floors.
Followed sanitation schedule and documented cleaning activities.
Sanitized floors and walls to protect workers.
Utilized Personal Protective Equipment (PPE) correctly.
Complied with company policies regarding safe storage of chemicals.
Took out garbage and recycling daily.
Stocked supplies in restroom and other stations throughout office building.
03/2003 to 11/2009Shift ManagerSpectrum Health | Ada, MI,
Increased overall team efficiency and productivity.
Enhanced operations and boosted efficiency through employee training and coaching as well as creation of day-to-day work schedules and assignments.
Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
Ran daily reports to assess performance and make proactive adjustments.
Helped employees operate productively and stay on task to meet business and customer needs.
Cross-trained in every store role to maximize operational knowledge.
Oversaw schedules, accepted time off requests and found coverage for shifts.
Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
Mentored and supported new employees to maximize team performance.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Documented receipts, employee hours and inventory movements.
Trained and supervised staff members.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Assessed, optimized and elevated operations to target current and expected demands.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Education and Training
Expected in 05/2006High School Diploma | Central High School , Saint Joseph , MOGPA:
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