Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Experience
Housekeeping , 03/2021 to Current Ensign Group – San Antonio, TX,
Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Reduced average cleaning time per room by implementing fewest steps system.
Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Used [Type] cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Completed more than [Number] jobs each [Timeframe] while maintaining [Number]% satisfaction rating from customers.
Laundered sheets and removed stains to restore linens to pristine condition.
Interacted pleasantly with clients and guests when performing daily duties.
Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
Requested maintenance orders to fix non-working equipment and address room damage.
Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Assembled complimentary gift baskets and champagne to greet VIP guests upon arrival.
Checked [Number] rooms per day to verify vacancies post-checkout.
Supplied extra towels and toiletries when requested to optimize guest comfort.
Created [Type] and [Type] reports with [Software] to maintain housekeeping budget.
Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Checked inventory for required supplies and made lists for needed cleaning products.
Swept and damp-mopped private stairways and hallways.
Led [Type] and [Type] training to boost customer satisfaction rating from [Number]% to [Number]%.
Warehouse Employee, 07/2020 to 11/2020 Brenntag – Wilmington, NC,
Prepared inventory for shipment by attaching tags and labels.
Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
Reconciled accounting records, including shipping and receiving logs and purchase orders.
Researched issues to address shipping errors and packaging mistakes.
Established and maintained good relations with customers, vendors and transport companies.
Applied schedule, organizational and routing knowledge to enhance delivery planning.
Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
Packed and labeled merchandise to prepare for loading and shipment to customers.
Counted and stocked different types of merchandise to comply with inventory control tag requirements.
Managed vendor relationships to support supply chain and maintain product quality.
Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Identified safety hazards and notified management to determine proper resolution of issues.
Streamlined [Type] and [Type] processes, which led to [Number]% increase in productivity for [Number]-person team.
Examined packages and goods for damage and notified vendors of replacement needs.
Monitored work areas for cleanliness and functionality and removed obstacles for safety.
Generated shipping documents, including packing lists and invoices.
Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
Planned stock quantities according to marketplace demand and sales forecasts.
Complied with all local, state and federal requirements involving shipping and handling of hazardous materials.
Food and Drink , 03/2018 to 10/2019 Otg – Minneapolis, MN,
Responded quickly to customer concerns and escalated major issues to management.
Relayed orders and special requests to cooks.
Completed final preparations of dishes and quickly delivered items to customers.
Assisted servers as needed to optimize guest dining experience.
Reset tables between guests, including refilling condiments and wiping down all surfaces.
Memorized all dining room floor plans and understood seat number system.
Inventoried food supplies to determine needs and replenish stations.
Gained broad base knowledge in all aspects of restaurant operations, both front-of-house and back-of-house.
Monitored tables for guest needs and customer service opportunities.
Offered insight into menu items to answer customer questions.
Offered product samples, answered questions and suggested products.
Backed up cashier staff to process customer orders and payments.
Supported serving staff in delivering accurate and well-presented food orders.
Managed inventory of dining room products, including condiments, linens and flatware.
Worked in close collaboration with team members to ensure customers received high-quality service.
Suggested additional items and offered samples of weekly promotional items to increase store sales.
Stocked displays with new and transferred merchandise.
Applied proactive and resourceful nature to create pleasant guest experiences.
Greeted guests with friendliness and professionalism.
Effectively multitasked within fast-paced environment.
Cashier Team Lead, 02/2018 to 06/2019 Sonic – City, STATE,
Answered customer quests, provided store information and escorted to desired store areas.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
Helped customers find specific products, answered questions and offered product advice.
Education and Training
GED: , Expected in 08/2016 Lee Summit - Kansas City, MO GPA:
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