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Housekeeper Sub Contractor Resume Example

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HOUSEKEEPER SUB CONTRACTOR
Summary

Administrative support professional experienced working in a fast paced environment demanding organizational, technical, and interpersonal skills.Highly trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail oriented and resourceful in completing projects; able to multi task effectively.

Highlights
  • Data Entry
  • Multi Task Management
  • Power and hand tool operation
  • Organized and detail oriented
  • MS Office proficient
  • Cost control
  • Superb management skills
  • Strong organizational skills
  • Active listening skills
  • Energetic work attitude
  • Inventory control familiarity
  • Customer service expert
  • Invoice processing
  • Opening/closing procedures
Accomplishments

Administration 

  • Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Multitasking 

  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Customer Service 

  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Administration 

  • Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Administration 

  • Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Reporting 

  • Maintained status reports to provide management with updated information for client projects.

Payroll Assistance 

  • Assisted with payroll preparation and entered data into cumulative payroll document.

Experience
Handybook January 2014 to November 2014 Housekeeper Sub Contractor
Denver, CO
  • Hand dusted and wiped clean office furniture, fixtures and window sills.
  • Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
  • Swept and damp-mopped private stairways and hallways.
  • Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures.
  • Dusted ceiling air conditioning diffusers and ventilation systems.
  • Emptied and cleaned all waste receptacles.
  • Cleaned and returned vacant rooms to occupant-ready status.
  • Stocked toilet tissue and paper towels, as well as other restroom supplies.
  • Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
  • Swept and vacuumed floors, hallways and stairwells.
  • leaned rooms to the satisfaction of all clients.
Intertel, Inc April 2013 to January 2014 Claims Investigator
Centennial, CO
  • Verified that information in the computer system was up-to-date and accurate.
  • Eliminated outdated records by sending the records.
  • Compiled statistical information for special reports.
  • Created monthly reports for records, closed terminated records and completed chart audits.
  • Verified and logged in deadlines for responding to daily inquiries.
  • Identified and resolved system and account issues.
GNC, Inc November 2011 to August 2013 Sales Associate / Assistant Manager
Aurora, CO
  • Described use and operation of merchandise to customers.
  • Received and processed cash and credit payments for in-store purchases.
  • Exceeded targeted sales goals by 15+%.
  • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
  • Placed special merchandise orders for customers.
  • Created strategies to develop and expand existing customer sales, which resulted in a 30% increase in monthly sales.
  • Shared product knowledge with customers while making personal recommendations.
  • Demonstrated that customers come first by serving them with a sense of urgency.
  • Worked as a team member to provide the highest level of service to customers.
  • Maintained friendly and professional customer interactions.
  • Verified that all merchandising standards were maintained on a daily basis.
  • Managed team of 4 professionals.
  • Reduced and controlled expenses by facilitating and implementing better security procedures.
  • Served as mentor to junior team members.
Aspire by Design, LLC November 2009 to November 2011 Office Manager
New Castle, CO
  • Addressed customer inquiries and resolved complaints.
  • Design and implemented customer satisfaction metrics.
  • Opened new store websites and assisted in recruiting and training new staff.
  • Stocked and restocked inventory when shipments were received.
  • Reorganized the sales floor to meet company demands.Reorganized the sales floor to meet company demands.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Determined staff promotions and demotions, and terminated employees when necessary.
  • Fulfilled customer shipping needs using UPS and USPS methods.
  • Completed weekly schedules according to payroll policies.
  • Trained all new managers on store procedures and policies.
  • Maintained daily record of all transactions.
  • Wrote order supply requests to replenish merchandise.
  • Trained staff to deliver outstanding customer service.
  • Addressed and corrected sales staff communication issues in a tactful and effective manner.
  • Contributed to merchandising ideas at team sale meetings.
TRM Corp of FL/CO July 2007 to November 2009 Office Manager
Basalt, CO
  • Qualified competitive subcontractor bids prior to execution of contracts.
  • Carefully coordinated plans and specs using marketing programming standards.
  • Facilitated processing of RFI's, submittals and samples among the general contractor, the owner and the owner's consultants.
  • Managed the rights of way, easement and dedication processes.
  • Educated general contractor personnel on the quality standards throughout the construction process.
  • Educated general contractor personnel on the quality standards throughout the construction process.
  • Educated general contractor personnel on the quality standards throughout the construction process.
  • Managed a team of 29 onsite general contractors for 17 months.
  • Obtained notices of completion and compliance certifications from all of the construction administration consultants.
  • Reviewed and investigated Proposed Change Order Requests (PCOR).
  • Stayed consistent with project schedules and plans for all FFE installations.
  • Trained the community service manager on turnover procedures, quality standards and project-specific systems orientation.Acted as the liaison between landscape architects and the general contractors.
  • Submitted all project closeout documents in accordance with the contract.
  • Assigned projects and tasks to employees based on their competencies and specialties.
  • Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel.
  • Performed construction site pre-inspections and coordinated post-construction audits.
  • Accurately provided status information on project progress to the project management.
  • Efficiently recorded and rejected incorrect deliveries of material to site.
  • Monitored the safety of all construction activities, making on-site personnel safety the top priority.
  • Proficiently used the Incident and Issues Tracking (IIT) system to document all onsite issues.
  • Acted as the liaison with company safety representatives to promote awareness and understanding of safety protocols.
  • Coordinated training for the construction teams on site-specific requirements, techniques and procedures.
  • Led the planning, budgeting and direction of all construction projects.
  • Assisted the project manager with bidding new jobs and projects.
  • Properly maintained all onsite equipment and vehicles.
Conoco Phillips January 2005 to June 2007 Assistant Manager
Rio Rancho, NM
  • Managed 8+ employees through great interpersonal skills, excellent problem solving skills and effective communication.
  • Performed merit and performance reviews, Interviews, Hiring and training.
  • Proficiently managed Data Entry, payment processing, cash handling, deposits, bank and credit card reconciliations.
American Gypsum Products May 2003 to April 2005 Knife Operator
Gypsum, CO
  • Utilized problem solving skills to successfully maintain Quality Control.
  • Successfully learned and trained others on new software and equipment.
  • Willingly worked as many hours as employer needed, often 70+ hours per week in peak season.
  • Accurately collected, input and documented samples into computer system using private software programs.
Education
South University 5 2016 Bachelor of Science degree: Legal Studies and Construction Business Management Savannah, GA, United States
  • Emphasis in Legal Studies and Construction Business Management
  • Continuing Education in Legal Studies and Construction Business Management
  • Coursework in English, Communications and Writing
  • Coursework in Law and Political Science
  • 3.9% GPA
  • Coursework in Business Administration and Finance
Bachelor of Science
Skills
  • Accounts Payables
  • Accounts Receivables
  • Business Communications
  • Business Law
  • Call Center
  • Cash Handling
  • Interpersonal Skills
  • Computer Operations
  • Clients
  • Data Entry
  • Filing
  • Inventory
  • Inventory Control
  • Invoicing
  • Job Costing
  • Letters
  • Microsoft Office Suite
  • Payroll
  • Problem Solving
  • Proposals
  • Public Speaking
  • Quality Control
  • QuickBooks
  • Sales
  • Shipping
  • Phones
  • Typing
  • Word Processing
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Resume Overview

Companies Worked For:

  • Handybook
  • Intertel, Inc
  • GNC, Inc
  • Aspire by Design, LLC
  • TRM Corp of FL/CO
  • Conoco Phillips
  • American Gypsum Products

School Attended

  • South University

Job Titles Held:

  • Housekeeper Sub Contractor
  • Claims Investigator
  • Sales Associate / Assistant Manager
  • Office Manager
  • Assistant Manager
  • Knife Operator

Degrees

  • Bachelor of Science degree : Legal Studies and Construction Business Management
    Bachelor of Science

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