Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Upbeat, customer-focused Sales Associate with 10+ years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Skills
- Dusting
- Exceptional time management
- Focused and detail-oriented
- Cleaning methods
- Excellent oral and written communication
- Decision making skills
- Exceptional communicator
- Physically strong
- Customer-oriented
- Supply inventory management
- English language fluency
- Customer service-focused
- Five-star resort cleaning
- Hardworking
- Money handling
- Customer assistance
- Independent judgement
- POS system operation
- Assessed customer product needs and interests in order to best recommend suitable items.
- Cash register operation
- Documentation and recordkeeping
- Retail merchandising expertise
- Good work ethic
- Retail sales
- Communication
Education and Training
Charles Page High School Sand Springs, OK Expected in 05/2012 ā ā High School Diploma : - :
Experience
Ledic Management Group - Housekeeper
Ypsilanti, MI, 01/2022 - 08/2022
Ypsilanti, MI, 01/2022 - 08/2022
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Used cleaning chemicals following proper guidelines.
- Returned rooms to occupant-ready status to satisfy future guests.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Wrote shift reports detailing housekeeping activities, room vacancies and timekeeping data.
Michaels Stores - Cashier
Jackson, MS, 01/2021 - 07/2021
Jackson, MS, 01/2021 - 07/2021
- Operated cash register with proficiency during high-volume shopping times.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Processed payments on cash register and counted back bills and change to patrons.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Offered customers carry-out service at completion of transaction.
- Checked personal identifications during alcohol and tobacco sales.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Black Rifle Coffee Co - Meat Dept. Associate
Salt Lake City, UT, 08/2018 - 09/2019
Salt Lake City, UT, 08/2018 - 09/2019
- Checked products for temperature and expiration dates to maintain consumer safety.
- Managed high customer volume efficiently by accurately cutting, wrapping and weighing products.
- Kept detailed track of inventories and restocked products in cold storage units.
- Followed approved procedures for receiving, weighing and breaking down products.
- Maintained product knowledge to respond to customer questions and make suggestions.
- Assessed food for freshness before stocking cases or rotating products.
- Practiced sanitation procedures by maintaining clean and neat work area.
- Reviewed dates on product labels to take appropriate action.
- Performed variety of tasks to enhance customer shopping experience.
- Delivered fresh or frozen product orders at correct portion size to prevent shrink.
- Reported out-of-stock products to appropriate personnel.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
Tobacco Express Indian Smoke Shop - Store Manager
City, STATE, 04/2014 - 07/2018
City, STATE, 04/2014 - 07/2018
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Monitored employee performance and identified performance gaps for corrective action.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Updated and maintained store signage and displays.
- Trained and mentored associates to teach daily tasks and procedures.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Coordinated social media and marketing strategies to promote brand awareness and increase sales.
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Resume Overview
School Attended
- Charles Page High School
Job Titles Held:
- Housekeeper
- Cashier
- Meat Dept. Associate
- Store Manager
Degrees
- High School Diploma
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