Housekeeper resume example

• Assisted with customer requests and answered questions to improve satisfaction.
• Interacted politely with customers to promote quality service during checkout.
• Issued receipts, change and refunds to customers to promote smooth operations.
• Swept and mopped front end during shifts to maintain professional appearance.
• Backed up cashiers ringing up large number of customers by bagging products.
• Handled merchandising and restocking needs for multiple checkout lanes.
• Directed trash removal and sanitation procedures to keep aisles and register area organized.

• Swept and damp-mopped private stairways and hallways.
• Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
• Washed and polished glass windows and doors to keep entryways clear and professional.
• Maintained exceptional guest satisfaction by working closely with management and reporting feedback from customers.
• Set up and cleaned banquet and conference rooms.
• Provided deep cleaning services for areas in need of additional sanitation.
• Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
• Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
• Reported all maintenance issues to the housekeeping status board.

• Provided assistance with purchases, locating items and signing up for rewards programs.
• Helped customers find specific products, answering questions and offering advice.
• Read weekly sales inserts and monitored price changes.
• Wrapped items and bagged purchases properly to prevent merchandise breakage.
• Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
• Welcomed customers, offering assistance to help find necessary store items.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Trained new team members in cash register operation, stock procedures and customer service.

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• Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
• Operated POS terminals to input orders, split bills and calculate totals.
• Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
• Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
• Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
• Managed closing duties, including restocking items and reconciling cash drawer.
• Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
• Recorded orders and partnered with team members to efficiently serve food and beverages.