LiveCareer-Resume

housekeeper resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

I am people friendly, have fantastic customer service skills. I am looking for a career that I will love.

Skills

I work well with others, pay attention to details and listen carefully to my customers to be able to serve them the way they deserve.

Experience
Housekeeper, 04/2021 to Current
Trustmark InsuranceOxford, OH,
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
  • Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
  • Assembled complimentary gift baskets and champagne to greet VIP guests upon arrival.
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Sanitized kitchen counters, wiped down cabinets and swept and mopped floors.
  • Disinfected bathrooms and eliminated mold and soap scum from shower stalls and bathtubs.
  • Worked with speed and efficiency to meet all job requirements.
  • Cared for flooring by sweeping or vacuuming debris, steaming and scrubbing stains and moping hard surfaces.
  • Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Front Desk Receptionist, 07/2019 to 04/2020
3D SystemsLawrenceburg, TN,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Responded to inquiries and room requests made online, by phone or email.
  • Signed for packages, recorded all deliveries and distributed to personnel.
  • Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Managed office paperwork, including scanning documents and routing business correspondence.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Pulled and organized requested documentation.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Managed office duties and basic administrative tasks, including organizing and cleaning work space, ordering materials and answering phone calls.
PTF Clerk, 12/2012 to 03/2019
USPSCity, STATE,
  • Sold stamps, services and packaging.
  • Utilized factors such as package shape and final destination to sort into correct bins for delivery.
  • Help customers fill out change of address forms and reports for lost or stolen mail.
  • Supported shipping and receiving needs by loading and unloading transportation vehicles and containers.
  • Placed mail into appropriate PO boxes.
  • Offered support and advice to newer personnel to improve performance.
  • Assisted customers in receiving oversized parcels by carrying items inside.
  • Obtained signatures from recipients to release registered and special delivery parcels.
  • Set goals and operating procedures that maximized employee effectiveness.
  • Improved customer satisfaction by planning more effective routes and updating service standards.
  • Delivered mail to residents and business within assigned area.
  • Recommended and sold services such as insurance and tracking.
  • Drove retail sales by promoting and selling stamps, envelopes and money orders.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education and Training
High School Diploma: , Expected in 06/1994 to Johnsburg Central School - North Creek, NY
GPA:
Certified Tax Preparer : , Expected in to H&R Block - Queensbury, NY
GPA:
TaxPreparer : Finance , Expected in 2006 to H&R Block - Queensbury, NY
GPA:

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Resume Overview

School Attended

  • Johnsburg Central School
  • H&R Block
  • H&R Block

Job Titles Held:

  • Housekeeper
  • Front Desk Receptionist
  • PTF Clerk

Degrees

  • High School Diploma
  • Certified Tax Preparer
  • TaxPreparer

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