Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Hardworking housekeeper bringing 1 & 1/2 years of experience handling all types of cleaning and thoroughly cleaning average of 3-5 units of various size and on various properties per shift. Dedicated to creating comfortable, clean environment. Hands-on experience in operating housekeeping equipment.

  • Conscientious
  • Residential Cleaning
  • Good listening skills
  • Customer service
  • Computer skills
  • Verbal and written communication
  • Flexible & Adaptable
  • Organization and Time management
  • Teamwork
  • Excel proficiency
  • Vacuuming
  • Housekeeping
  • Attention to Detail
  • Hard-Working
Work History
Housekeeper, 07/2019 - Current
Extended Stay America Richmond, VA,
  • Performed housekeeping duties such as dusting, mopping, vacuuming and sanitizing countertops.
  • Cleaned and stocked rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Collected and removed used sheets and bathroom items.
  • Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns.
  • Promptly delivered extra linens, paper products and toiletries to guest rooms upon request.
  • Completed required daily cleaning duties for assigned rooms while maintaining strong lines of communication with front desk staff regarding potential changes or challenges.
  • Followed hotel cleanliness, professionalism and customer service standards.
  • Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
  • Removed waste paper and other trash from premises to designated area.
  • Verified cleanliness and organization of storage areas and carts.
Shift Manager, 08/2018 - 07/2019
Mcdonald's - Hci Sebastian, FL,
  • Addressed and resolved customer inquiries and complaints.
  • Ordered supplies and products when stock ran low.
  • Managed cash intake, including counting out registers and calculating profit at end of each shift.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Assigned tasks and responsibilities to each employee on shift.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Tracked receipts, employee hours and inventory movements.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
Kitchen Department Manager, 09/2014 - 07/2018
Mcdonald's - Hci Melbourne, FL,
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Motivated staff to perform at peak efficiency and quality.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
  • Checked and tested foods to verify quality and temperature.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Coordinated and organized all restaurant inventory.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Tracked receipts, employee hours and inventory movements.
  • Managed cash intake, including counting out registers and calculating profit at end of each shift.
  • Addressed and resolved customer inquiries and complaints.
  • Ordered supplies and products when stock ran low.
Shift Manager, 02/2014 - 08/2014
Pizza Hut City, STATE,
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Ensured register count and bank deposits contained proper amounts of currency.
  • Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Performed opening and closing procedures to keep operations running smoothly.
  • Completed efficient store opening and closing procedures each day to maintain preparedness for all customer needs.
  • Ensured proper organization of store, responded to customer complaints and answered questions quickly.
  • Kept all members involved by delegating tasks based on need and individual strengths.
  • Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
  • Counted out cash drawers at end of each shift and logged profits into computer system.
  • Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to met company standards.
  • Performed side work such as cleaning, restocking, polishing silverware and preparing tables for next shift.
No Degree: Psychology, Expected in
Western State College Of Colorado - Gunnison, CO
No Degree: Physical Anthropology, Expected in
Bakersfield College - Bakersfield, CA
High School Diploma: , Expected in 06/2011
American High School - Fremont, CA

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School Attended

  • Western State College Of Colorado
  • Bakersfield College
  • American High School

Job Titles Held:

  • Housekeeper
  • Shift Manager
  • Kitchen Department Manager
  • Shift Manager


  • No Degree
  • No Degree
  • High School Diploma

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