Hardworking housekeeper bringing 1 & 1/2 years of experience handling all types of cleaning and thoroughly cleaning average of 3-5 units of various size and on various properties per shift. Dedicated to creating comfortable, clean environment. Hands-on experience in operating housekeeping equipment.
Skills
Conscientious
Residential Cleaning
Good listening skills
Customer service
Computer skills
Verbal and written communication
Flexible & Adaptable
Organization and Time management
Teamwork
Excel proficiency
Vacuuming
Housekeeping
Attention to Detail
Hard-Working
Work History
Housekeeper, 07/2019 - Current Extended Stay America – Richmond, VA,
Performed housekeeping duties such as dusting, mopping, vacuuming and sanitizing countertops.
Cleaned and stocked rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
Collected and removed used sheets and bathroom items.
Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns.
Promptly delivered extra linens, paper products and toiletries to guest rooms upon request.
Completed required daily cleaning duties for assigned rooms while maintaining strong lines of communication with front desk staff regarding potential changes or challenges.
Followed hotel cleanliness, professionalism and customer service standards.
Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
Removed waste paper and other trash from premises to designated area.
Verified cleanliness and organization of storage areas and carts.
Addressed and resolved customer inquiries and complaints.
Ordered supplies and products when stock ran low.
Managed cash intake, including counting out registers and calculating profit at end of each shift.
Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
Assigned tasks and responsibilities to each employee on shift.
Kept employees operating productively and working on task to meet business and customer needs.
Tracked receipts, employee hours and inventory movements.
Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
Coached crew members to optimize performance and motivate toward more efficient work.
Trained back-up associates and led crew members in managing operations of storefront.
Exercised composure under pressure and in escalated customer service scenarios.
Supervised employees and oversaw quality compliance with company standards for food and services.
Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
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