Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Exceptional time management
  • Mopping and buffing floors
  • Polishing surfaces
  • Washing windows
  • Able to lift 250 lbs.
  • Dusting
  • Closet detailing
  • Dish preparation
  • Interior and exterior cleaning
  • Natural cleaning products
  • Ergonomics and safety training
  • Focused and detail-oriented
  • Chandelier cleaning
  • Caring for fine china
  • Bloodborne pathogen training
  • Chemical cleaning
  • Ironing clothing
  • Cleaning methods
  • Customer-oriented
  • Stocking bathrooms
  • Excellent oral and written communication
  • Current liability auto insurance
  • Physically strong
  • Quality assurance controls
  • Decision making skills
  • English language fluency
  • Customer service-focused
  • Mobile cart operation
  • Restroom detailing
  • Guest amenity replenishment
  • Supply inventory management
  • Exceptional communicator
  • Hardworking
  • Five-star resort cleaning
  • Hospitality background
02/2014 to 03/2020
Housekeeper Extended Stay America Salt Lake City, UT,

Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.

  • Swept and vacuumed floors, Claireways and stairwells
  • Employed deep-cleaning techniques for areas in need of additional sanitation
  • Spot cleaned carpets using industrial carpet cleaner.
  • Hand dusted and wiped clean office furniture, fixtures and window sills.
  • Requested maintenance orders to fix non-working equipment and address any room damage.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Cleaned and returned vacant rooms to occupant-ready status.
  • Dusted ceiling air conditioning diffusers and ventilation systems.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
  • Collected trash from premises and removed to designated areas to alleviate bad odors.
  • Organized supplies for efficient use based on expected customer needs.
  • Set up and cleaned banquet and conference rooms.
  • Reported all maintenance issues to housekeeping status board.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
  • Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
  • Stocked toilet tissue and paper towels, as well as other restroom supplies.
  • Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
  • Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
  • Draped and folded guests' clothing, paired shoes and neatly arranged toiletries.
  • Stripped floors using electrical cleaning equipment.
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Kept utility sink rooms in clean, neat and orderly condition.
  • Swept and damp-mopped private stairways and Claireways.
  • Replenished hotel amenities such as drinking glasses and writing supplies.
  • Replaced sheets and pillowcases daily and used hospitality corners on all beds.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Supplied guests with extra towels and toiletries when requested.
  • Interacted pleasantly with clients and patrons when performing daily duties.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Swept and vacuumed floors, Claireways and stairwells.
  • Swept and vacuumed floors, Claireways and stairwells.
  • Reported all maintenance issues to housekeeping status board.
07/1993 to 07/2011
Restaurant Supervisor Hyatt Hotels Corp. Reston, VA,
  • Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
  • Oversaw all aspects of restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Maintained patron satisfaction by monitoring, evaluating and auditing food, beverage and service offerings.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Evaluated staff performance, enforced policies, maintained health codes and kept licenses current to promote superior service standards.
  • Managed proper set-up of advertisements and presentation of new offerings.
  • Worked in cooperation with front and back of house staff to ensure smooth operations.
  • Instructed staff on accurate operation of various technical and server tools
  • Provided specialists with the resources, guidance, and support to maintain top customer satisfaction.
  • Implemented and recommended new items
  • Established good customer relations and excellent service to build and retain loyal customers.
  • Kept business financial transactions highly accurate by closely monitoring transactions and securely handling cash.
  • Uncovered, investigated and resolved customer complaints quickly and skillfully to maintain loyalty.
  • Established fair and equitable schedules and met operational goals by assigning tasks and shifts based on team member knowledge and strengths.
07/2009 to 05/2011
Restaurant Server Columbus Hospitality Scottsdale, AZ,
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Increased sales of key menu items through effective upselling.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
  • Calculated charges, issued table checks and collected payments from customers.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Partnered with team members to efficiently serve food and beverages.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Served average of [Number] patrons daily at [Type] restaurant with exceptional service.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Processed customers' payments and provided receipts.
  • Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Designed custom private function and banquet packages to accommodate groups of up to [Number], including business dinners, sales presentations, club meetings, weddings and charity events.
  • Greeted newly seated guests quickly and efficiently.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Reviewed identification for patrons before serving alcoholic drinks.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
  • Cleaned dishes
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Education and Training
Expected in
: General Studies, & Art History
Crowder College - Joplin, MO
  • [Scholarship Name] Recipient
Expected in
: Medical Assisting
Ventura College - Ventura, CA

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Resume Overview

School Attended

  • Crowder College
  • Ventura College

Job Titles Held:

  • Housekeeper
  • Restaurant Supervisor
  • Restaurant Server


  • Some College (No Degree)
  • Some College (No Degree)

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